Product Manager
BetterHelp
SQL
Product Operations Specialist
Benchling
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $120,785 - $163,415 per year
Job Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Eliminate toil, automate repetitive work, and deliver smart, pragmatic solutions that enable product, engineering, and design teams to focus on delivering customer value
- Build and own automations across Airtable, Slack, Jira, and other systems: design alerts, syncs, updates, and rituals using no-code tools and AI assistants
- Own Airtable as the product operations platform: manage structure, automation, usability, and data quality for feedback, planning, and reporting
- Serve as a service-minded operational partner to engineering leaders, product managers, and designers
- Configure and evolve Jira & Confluence planning infrastructure: dashboards, custom fields, automation rules, and integrations
- Support and enable the Build Council to align product development practices and keep systems and documentation up to date
- Build lightweight dashboards and tracking systems to illuminate bottlenecks, trends, and improvement opportunities
- Maintain process design and documentation for product lifecycle stages, team rituals, and enablement resources
- Partner with Security and GxP teams to ensure tooling and documentation meet compliance requirements and audit readiness
- Support the full Build organization and partner closely with Applications and Platform teams
Requirements
- Have 2 to 4 years of experience in product operations, internal tools, or a PMO role supporting software teams
- Are fluent in Airtable, including automations, syncs, base design, and interfaces
- Can set up Slack workflows, connect Jira to other tools, and automate common internal tasks
- Are comfortable writing basic SQL and using Mode or Snowflake for operational dashboards
- Love finding and fixing inefficiencies using AI, automation, and thoughtful tooling
- Work independently, follow through reliably, and take pride in making internal systems run smoothly
- Communicate clearly, document well, and bring a helpful, service-oriented approach to your work
- Nice to have: Experience in enterprise SaaS or life sciences
- Nice to have: Familiarity with GxP and software compliance requirements
- Nice to have: Exposure to managing product feedback systems or supporting go-to-market readiness
- Nice to have: Comfort evolving tooling and process infrastructure as company needs grow
Benefits
- Competitive total rewards package
- Broad range of medical, dental, and vision plans for employees and their dependents
- Fertility healthcare and family-forming benefits
- Four months of fully paid parental leave
- 401(k) + Employer Match
- Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
- Mental health benefits, including therapy and coaching, for employees and their dependents
- Monthly Wellness stipend
- Learning and development stipend
- Generous and flexible vacation
- Company-wide Winter holiday shutdown
- Sabbaticals for 5-year and 10-year anniversaries
- Flexible hybrid work arrangement (on-site 3 days per week: Monday, Tuesday, and Thursday)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AirtableSQLautomationno-code toolsAI assistantsJiraConfluenceSlack workflowsModeSnowflake
Soft skills
service-mindedcommunicationdocumentationindependencereliabilityproblem-solvingattention to detailcollaborationorganizational skillscustomer focus
