RAM BPO 🐏

Administrative Assistant

• Create and process customer invoices using QuickBooks
• Send invoices to customers after services have been completed
• Follow up on outstanding invoices and manage customer collections professionally
• Coordinate and schedule technicians for maintenance, repair, and installation appointments
• Maintain and update customer information and service schedules
• Prepare payroll-related reports for internal processing
• Keep administrative records organized and up to date
• Communicate with customers and internal team members to ensure efficient service delivery
• Provide general administrative support as needed

Administrative & Billing Assistant – QuickBooks

Pricing Analyst

• Prepare freight quotations across Air, Ocean, and Inland
• Ensure same-day turnaround (Air) and 24h (Ocean when needed)
• Coordinate with carriers and vendors for rates
• Maintain accurate records in pricing systems
• Support sales teams and global stakeholders
• Prioritize workload based on urgency and complexity
• Escalate complex cases when required

Freight Pricing Specialist – Air, Ocean, Inland

• Manage complex and urgent freight quotations
• Validate pricing competitiveness and accuracy
• Act as SME for non-standard requests
• Support workload distribution and escalations
• Coach junior team members
• Identify process and rate gaps

Senior Freight Pricing Specialist

• Lead and develop the pricing team
• Ensure SLA compliance (turnaround times)
• Oversee quote quality and margin logic
• Handle escalations and complex scenarios
• Drive process improvements
• Report on performance and productivity
• Coordinate with internal stakeholders

Freight Pricing Manager

Accountant

• Own key portions of the monthly and annual close without follow-up
• Perform deep reconciliations and resolve discrepancies independently
• Work across systems (QuickBooks, ERPs, payroll & expense tools)
• Identify inefficiencies and implement automation
• Maintain audit-ready documentation at all times
• Proactively flag risks, inconsistencies, and improvement opportunities

Senior Accountant Manager

Backend Engineer

• Design and implement microservices using Spring Boot and Spring Cloud
• Build and integrate REST, SOAP, and GraphQL APIs
• Work with relational databases and MongoDB
• Collaborate in agile, cross-functional teams
• Maintain code quality through reviews and engineering best practices
• Contribute to technical documentation and architecture decisions

Java Development Engineer

Frontend Engineer

• Develop high-performance web applications using Angular v17+
• Write and maintain unit and integration tests with Karma, Jasmine, and Protractor
• Consume and integrate REST, GraphQL, and SOAP APIs
• Participate in code reviews and enforce frontend best practices
• Collaborate with backend engineers and product teams in an agile environment
• Contribute to technical discussions and architectural decisions

Angular Development Engineer

DevOps Engineer

• Administer and operate the API Manager (Kong API Gateway)
• Configure, optimize, and maintain Jenkins pipelines
• Integrate unit testing and quality control with SonarQube
• Implement and maintain logging and monitoring systems using Kibana and/or Grafana
• Design dashboards and metrics visualization for the team
• Configure security reporting: SAST, DAST, dependency analysis
• Drive continuous improvement of CI/CD processes

Executive Assistant

• Schedule & Shift Coordination
• Review daily and upcoming schedules
• Support shift updates, call-outs, and coverage needs
• Coordinate replacement coverage and communicate schedule changes
• Confirm shift details, including time, location, and assigned employee
• Maintain accurate scheduling records
• Operations Support
• Follow up on employee availability and attendance
• Send reminders and operational updates
• Maintain spreadsheets, trackers, and operational notes
• Support additional day-to-day administrative tasks
• Connecteam Administration
• Review shifts, punches, and attendance information
• Follow up on missing clock-ins and attendance issues
• Update notes and scheduling details
• Flag discrepancies requiring management review
• Communication & Follow-Up
• Communicate professionally with employees and managers in both English and Spanish
• Escalate urgent issues such as no-shows, scheduling conflicts, or attendance concerns
• Keep management informed about pending items and completed tasks

Bilingual Operations and Scheduling Virtual Assistant

Bookkeeper

• Process Accounts Payable (AP) and Accounts Receivable (AR) transactions.
• Prepare and maintain invoices, financial records, and supporting documentation.
• Perform bank and credit card reconciliations.
• Assist with month-end closing activities.
• Enter and verify accounting data accurately.
• Support expense reporting and payroll-related processes.
• Follow up on outstanding balances and vendor inquiries.
• Prepare reports and spreadsheets using Microsoft Excel.
• Communicate effectively in English and Spanish with internal teams and clients.
• Ensure compliance with company accounting procedures and policies.

Accounting Assistant, Bilingual

Business Development Rep

• Identify and engage qualified prospects in the U.S. market
• Conduct consultative sales conversations to understand client needs and present tailored solutions
• Close new business opportunities and consistently achieve monthly sales targets
• Prioritize high-value opportunities and maintain a healthy sales pipeline
• Prepare and present commercial proposals to prospective clients
• Negotiate pricing and contract terms within company guidelines
• Increase revenue through upselling and cross-selling opportunities
• Follow up with prospects throughout the sales cycle to ensure timely deal progression
• Accurately document all sales activities and customer interactions in the CRM
• Maintain a minimum close rate of 20%
• Keep an accurate and up-to-date monthly sales forecast
• Reduce sales cycle length through proactive follow-up and opportunity management
• Maintain an active pipeline valued at least three times the monthly sales target

Business Development Representative, BDR

Software Engineer

• Desarrollar aplicaciones y módulos en Oracle APEX de acuerdo con los requerimientos funcionales.
• Atender requerimientos de desarrollo asignados, cumpliendo con los tiempos y estándares de calidad establecidos.
• Realizar pruebas unitarias y funcionales antes del paso a ambiente de calidad (QA).
• Ejecutar despliegues a ambiente de QA siguiendo los procedimientos internos de control de versiones.
• Revisar y validar especificaciones funcionales, identificando posibles inconsistencias antes de iniciar el desarrollo.
• Interpretar modelos de datos (entidad-relación y diccionarios de datos) para garantizar una correcta implementación.
• Documentar desarrollos, cambios y decisiones técnicas para facilitar el mantenimiento y la trazabilidad.
• Trabajar de manera colaborativa con consultores senior y equipos funcionales para resolver dudas y asegurar entregables de calidad.
• Reportar oportunamente avances, riesgos y bloqueos del proyecto.