Train client admins on the RainFocus tools and processes
Configure the RainFocus platform
Work with clients to identify business requirements and workflows
Facilitate holistic system design and architecture workshops
Identify platform configuration requirements
Identify and mitigate risks to achieve implementation success
Follow best practices for implementing RainFocus products
Consult with clients on new ideas and best practices
Document requirements, solution designs and testing plans
Provide regular updates on milestones and tasks to project managers
Provide project managers with level of effort estimates
Communicate issues and risks to project managers and leadership
Lead solution project calls and demos with clients
Balance priorities across multiple assignments
Thoroughly track tasks and complete all assignments on time
Contribute to implementation tools, processes and templates
Requirements
Software implementation experience (2-7+ years for Solution Consultants; 7+ years for Sr. Solution Consultants)
Must be fluent in both English and Japanese
SaaS solutions delivery through platform configuration, not custom development
Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations
Proven success in creating efficiencies through process design, including outlining and measuring adoption
Ability to think strategically to ensure solution supports business goals
Proven track record in delivering innovative and creative solutions
Ability to work independently, problem-solve, improvise
Perform consistently under pressure
Superior communication skills, both written and verbal
Team players only
HTML, CSS, SQL, JSON optional but preferred
Must be able to travel domestically or internationally up to 20%