RainFocus

Full-stack Engineer

• Develop and maintain our core product set with a focus on usability, security, and scalability
• Contribute to the design and implementation of our AI agent platform, including LLM integrations and supporting infrastructure
• Collaborate closely with Product Management and UX to build thoughtful, client-facing experiences
• Build and iterate on advanced prototypes that integrate LLMs, APIs, and retrieval pipelines
• Implement full-stack features—from database schema and backend services to frontend components and real-time user interactions

Full Stack Developer, AI Focus

Public Relations

• Support PR activities in collaboration with internal stakeholders and our PR agency
• Collaborate with our agency team to craft and implement effective, impactful campaigns and programs
• Monitor trends and make recommendations to adjust the communications strategy and insert RainFocus in relevant conversations
• Create engaging content for RainFocus’ social media channels to drive engagement, increase followers, and reach targeted audiences
• Lead executive social media programs for select C-suite members
• Support employee advocacy efforts
• Produce high-quality content that engages external audiences and builds brand recognition
• Measure and report on the performance of our communications efforts, including traditional and social media
• Manage LLM visibility for the brand

Senior Specialist, PR and Communications

Engineer

• Assist in maintaining a comprehensive Services Event quality assurance strategy that aligns with the organization's goals and objectives.
• Uphold quality assurance standards, processes, and methodologies.
• Collaborate on a team of quality assurance engineers and analysts.
• Foster a culture of continuous improvement and learning within the team.
• Execute and maintain quality assurance processes, including test planning, test case design, test execution, and defect tracking.
• Assist in managing the end-to-end mobile app submission process, including testing, certificates, and submission to the Apple App Store and Google Play Store.
• Uphold quality assurance processes consistently across all projects.
• Collaborate with project managers, developers, and business analysts to create detailed test plans that address project requirements and objectives.
• Execute test plans and test cases to identify defects and ensure event implementation meets quality standards.
• Identify opportunities for test automation.
• Input on defect tracking and reporting processes to capture, prioritize, and manage software defects.
• Work with development teams to facilitate defect resolution and retesting.
• Assist in identifying trends, risk assessment, and make data-driven decisions to improve event quality.
• Promote a culture of continuous improvement within the quality assurance team.
• Assist in identifying areas for process enhancement and implementing best practices to optimize quality assurance processes.
• Maintain comprehensive documentation of test plans, test cases, test results, and quality assurance processes.
• Ensure that documentation is accessible to team members and stakeholders.
• Actively participate in training and professional development to master RainFocus platform standards and mobile submission requirements.
• Assist in evaluating and selecting testing tools and software to support the quality assurance process.
• Ensure that event quality assurance practices comply with industry standards and regulatory requirements.

Associate Technical Delivery Engineer

Consultant

• Become an expert in RainFocus platform
• Train client admins on the RainFocus tools and processes as necessary
• Configure the RainFocus platform
• Work with clients to identify business requirements and workflows
• Facilitate holistic system design and architecture workshops
• Identify platform configuration requirements
• Identify and mitigate risks to achieve implementation success
• Follow best practices for implementing RainFocus products
• Consult with clients on new ideas and best practices
• Document requirements, solution designs and testing plans
• Provide regular updates on milestones and tasks to project managers
• Provide project managers with level of effort estimates
• Communicate issues and risks to project managers and leadership
• Leads solution project calls and demos with clients
• Balance priorities across multiple assignments
• Thoroughly track tasks and complete all assignments on time
• Contribute to implementation tools, processes and templates

Solution Consultant

Sales Operations Manager

• Serve as a strategic partner to sales leadership and department heads, identifying sales performance gaps, organizational challenges, and opportunities for sales force competency improvements and enhanced efficiency across the sales organization. This includes proactively identifying areas where emerging technologies, particularly AI, can drive transformative change in sales processes and competitive advantage.
• Work closely with Sales, Marketing, and Product teams to ensure sales tools, content, and training materials are optimized for adoption and effectiveness throughout the various stages of the sales process.
• Own sales enablement program design and execution: gathering requirements from the sales floor, designing and developing new hire onboarding and continuous learning programs, and meticulously documenting sales process information, as appropriate, to fundamentally improve sales efficiency, accelerate ramp time, and directly support organizational growth.
• Schedule and facilitate high-impact, cross-functional workshops and meetings to gather input, drive alignment, and ensure seamless communication and collaboration, specifically focusing on breaking down content and knowledge silos between departments and the sales team.
• Implement advanced sales process improvement initiatives using methodologies like sales pipeline analysis and competency mapping to strategically streamline the sales cycle, enhance the adoption of sales methodology, and optimize go-to-market strategies.
• Establish and maintain robust metrics and key performance indicators (KPIs) to measure the success and return on investment (ROI) of sales enablement initiatives (e.g., ramp time, content utilization, win rates). This includes leveraging tools for predictive analytics on sales performance and communicating metrics and status regularly with senior leadership.
• Strategically manage the rollout of new sales technologies, content, and training across departments, ensuring a smooth, phased transition with minimal disruption to the sales team's daily operations.
• Act as the primary point of contact and subject matter expert for any sales content or tool-related issues, ensuring quick resolution and continuous optimization through proactive problem-solving.
• Collaborate closely with Marketing and Product Marketing to confirm sales assets and messaging are highly effective, helping sales employees understand, successfully adopt, and proficiently utilize new or updated content and product narratives. This includes supporting content creation, execution, scheduling, and launch.
• Regularly update comprehensive sales enablement documentation (e.g., battlecards, competitive intelligence, playbooks) to reflect changes, ensuring it remains accurate, up-to-date, and easily accessible on appropriate sales enablement platforms.
• Continuously evaluate, recommend, and lead the implementation of cutting-edge tools and software (e.g., LMS, CRM add-ons) to automate and significantly improve sales force efficiency, with a strong emphasis on AI and intelligent automation solutions.

Sales Enablement Manager

Customer Success Manager

• Implement and monitor digital touchpoints across the client journey to improve platform adoption and value realization without the need for constant direct CSM intervention.
• Utilize early-warning tools and data indicators (usage, satisfaction, feedback) to identify at-risk accounts and escalate high-risk renewals to CSM Manager for timely action planning.
• Perform day-to-day management of CS tools (Salesforce, Google Workspace, and asset repositories). Ensure client records are meticulous and facilitate efficient team-wide communication.
• Create and deploy engaging one-to-many content (email sequences, help guides, etc.) to support client and internal awareness and identify potential expansion opportunities.
• Analyze client data to identify trends, providing actionable recommendations to the VP of CS and CSM Managers on how to improve the overall client experience.
• Support the implementation of workflows and automation that level up the effectiveness of the CSM team, allowing them to handle larger portfolios more efficiently.
• Partner with CS Leadership to refine journey mapping and help resolve gaps in tooling or insights that hinder scalable engagement.

Client Success Associate

• Become an expert in RainFocus platform
• Train client admins on the RainFocus tools and processes as necessary
• Configure the RainFocus platform
• Work with clients to identify business requirements
• Facilitate holistic system configuration
• Identify and mitigate risks to achieve implementation success
• Follow best practices for implementing RainFocus products
• Consult with clients on new ideas and best practices
• Document requirements, solution designs and testing plans
• Provide regular updates on milestones and tasks to project managers
• Engage in regular touch points with internal and client teams
• Communicate issues and risks to project managers and leadership
• Balance priorities across multiple assignments
• Thoroughly track tasks and complete all assignments on time
• Contribute to implementation tools, processes and templates