RainFocus

Consultant

• Become an expert in RainFocus platform
• Train client admins on the RainFocus tools and processes as necessary
• Configure the RainFocus platform
• Work with clients to identify business requirements
• Facilitate holistic system configuration
• Identify and mitigate risks to achieve implementation success
• Follow best practices for implementing RainFocus products
• Consult with clients on new ideas and best practices
• Document requirements, solution designs and testing plans
• Provide regular updates on milestones and tasks to project managers
• Engage in regular touch points with internal and client teams
• Communicate issues and risks to project managers and leadership
• Balance priorities across multiple assignments
• Thoroughly track tasks and complete all assignments on time
• Contribute to implementation tools, processes and templates

Associate Solution Consultant

• Become an expert in the RainFocus platform
• Train client administrators on RainFocus tools and processes as needed
• Configure the RainFocus platform
• Collaborate with clients to identify business requirements
• Lead holistic system configuration efforts
• Identify and mitigate risks to ensure successful implementations
• Follow best practices for deploying RainFocus products
• Advise clients on new ideas and industry best practices
• Document requirements, solution designs, and test plans
• Provide regular milestone and task updates to project managers
• Maintain regular touch points with internal teams and clients
• Escalate issues and risks to project managers and leadership
• Prioritize work across multiple engagements
• Track tasks thoroughly and complete assignments on time
• Contribute to implementation tools, processes, and templates

Backend Engineer

• Serve as a technical advisor in sales engagements, helping prospects and customers understand RainFocus' capabilities and value proposition.
• Architect and deliver compelling product demonstrations to highlight the platform’s ease of use and expansive capabilities.
• Engage with prospects to identify solution requirements and develop contractual scope language.
• Support responses to RFPs and RFIs, ensuring alignment with client needs and technical feasibility.
• Assist in creating SOWs to ensure smooth project execution by the services team.
• Lead technical discussions with enterprise clients, addressing objections and guiding them toward scalable solutions.
• Identify solutions for integrations and document complex integration requirements.
• Create requirements documentation and lead in providing a smooth hand off to implementation teams.
• Capture and synthesize client feedback to inform and influence product roadmap.
• Provide technical tours and demonstrations during onsite client events.

Regional Strategic Platform Architect

QA Engineer

• Manual exploratory testing of web-based software.
• Troubleshooting web app errors and logs.
• Writing and maintaining automated Selenium tests.
• Participating in the software development process including business rule definition and design.

Quality Assurance Engineer

Project Manager

• Plan and drive project implementation
• Identify and manage project scope, goals and deliverables
• Define tasks and required resources
• Disentangle escalations to ensure achievement of project timelines and positive client outcomes
• Align with clients on key project milestones
• Build and maintain project plans
• Identify and manage dependencies, risks and priorities
• Coordinate multiple work streams to remove obstacles
• Participate in pre-sales planning as a member of client account teams
• Identify and engage appropriate resources across client and RainFocus teams
• Document project activities and status
• Communicate formal weekly status to client & RainFocus stakeholders
• Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans
• Solicit feedback from clients and team members to drive prioritization
• Coordinate post-event reviews between client and RainFocus account team
• Surface decision points and escalations to stakeholders to remove obstacles
• Provide change management support for first-year event clients
• Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology
• Identify impacts to the necessary roles or responsibilities within client teams and escalate resource constraints where needed
• Manage expectations, scope and priorities of implementation
• Ensure that all project artifacts are captured and maintained
• Monitor and manage project financial performance against targets
• Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans