RainFocus

Sales Operations Manager

• Serve as a strategic partner to sales leadership and department heads, identifying sales performance gaps, organizational challenges, and opportunities for sales force competency improvements and enhanced efficiency across the sales organization. This includes proactively identifying areas where emerging technologies, particularly AI, can drive transformative change in sales processes and competitive advantage.
• Work closely with Sales, Marketing, and Product teams to ensure sales tools, content, and training materials are optimized for adoption and effectiveness throughout the various stages of the sales process.
• Own sales enablement program design and execution: gathering requirements from the sales floor, designing and developing new hire onboarding and continuous learning programs, and meticulously documenting sales process information, as appropriate, to fundamentally improve sales efficiency, accelerate ramp time, and directly support organizational growth.
• Schedule and facilitate high-impact, cross-functional workshops and meetings to gather input, drive alignment, and ensure seamless communication and collaboration, specifically focusing on breaking down content and knowledge silos between departments and the sales team.
• Implement advanced sales process improvement initiatives using methodologies like sales pipeline analysis and competency mapping to strategically streamline the sales cycle, enhance the adoption of sales methodology, and optimize go-to-market strategies.
• Establish and maintain robust metrics and key performance indicators (KPIs) to measure the success and return on investment (ROI) of sales enablement initiatives (e.g., ramp time, content utilization, win rates). This includes leveraging tools for predictive analytics on sales performance and communicating metrics and status regularly with senior leadership.
• Strategically manage the rollout of new sales technologies, content, and training across departments, ensuring a smooth, phased transition with minimal disruption to the sales team's daily operations.
• Act as the primary point of contact and subject matter expert for any sales content or tool-related issues, ensuring quick resolution and continuous optimization through proactive problem-solving.
• Collaborate closely with Marketing and Product Marketing to confirm sales assets and messaging are highly effective, helping sales employees understand, successfully adopt, and proficiently utilize new or updated content and product narratives. This includes supporting content creation, execution, scheduling, and launch.
• Regularly update comprehensive sales enablement documentation (e.g., battlecards, competitive intelligence, playbooks) to reflect changes, ensuring it remains accurate, up-to-date, and easily accessible on appropriate sales enablement platforms.
• Continuously evaluate, recommend, and lead the implementation of cutting-edge tools and software (e.g., LMS, CRM add-ons) to automate and significantly improve sales force efficiency, with a strong emphasis on AI and intelligent automation solutions.

Sales Enablement Manager

Customer Success Manager

• Implement and monitor digital touchpoints across the client journey to improve platform adoption and value realization without the need for constant direct CSM intervention.
• Utilize early-warning tools and data indicators (usage, satisfaction, feedback) to identify at-risk accounts and escalate high-risk renewals to CSM Manager for timely action planning.
• Perform day-to-day management of CS tools (Salesforce, Google Workspace, and asset repositories). Ensure client records are meticulous and facilitate efficient team-wide communication.
• Create and deploy engaging one-to-many content (email sequences, help guides, etc.) to support client and internal awareness and identify potential expansion opportunities.
• Analyze client data to identify trends, providing actionable recommendations to the VP of CS and CSM Managers on how to improve the overall client experience.
• Support the implementation of workflows and automation that level up the effectiveness of the CSM team, allowing them to handle larger portfolios more efficiently.
• Partner with CS Leadership to refine journey mapping and help resolve gaps in tooling or insights that hinder scalable engagement.

Client Success Associate

Consultant

• Become an expert in RainFocus platform
• Train client admins on the RainFocus tools and processes as necessary
• Configure the RainFocus platform
• Work with clients to identify business requirements
• Facilitate holistic system configuration
• Identify and mitigate risks to achieve implementation success
• Follow best practices for implementing RainFocus products
• Consult with clients on new ideas and best practices
• Document requirements, solution designs and testing plans
• Provide regular updates on milestones and tasks to project managers
• Engage in regular touch points with internal and client teams
• Communicate issues and risks to project managers and leadership
• Balance priorities across multiple assignments
• Thoroughly track tasks and complete all assignments on time
• Contribute to implementation tools, processes and templates

Associate Solution Consultant

Product Designer

• You’ll play an important part in the entire product development process, from brainstorming to launch.
• You’ll be part of a UX team where each designer is responsible for different areas of our product and integrated into individual scrum teams.
• You’ll be a driver for all aspects of product design and execution, including pitching ideas, designing the experience (visual design, interaction design, and prototyping), and communicating the solutions to necessary audiences within the company.
• You’ll work closely with the Product Manager and Developers to create elegant solutions to problems our customers are facing.

Senior UX Designer

• Become an expert in the RainFocus platform
• Train client administrators on RainFocus tools and processes as needed
• Configure the RainFocus platform
• Collaborate with clients to identify business requirements
• Lead holistic system configuration efforts
• Identify and mitigate risks to ensure successful implementations
• Follow best practices for deploying RainFocus products
• Advise clients on new ideas and industry best practices
• Document requirements, solution designs, and test plans
• Provide regular milestone and task updates to project managers
• Maintain regular touch points with internal teams and clients
• Escalate issues and risks to project managers and leadership
• Prioritize work across multiple engagements
• Track tasks thoroughly and complete assignments on time
• Contribute to implementation tools, processes, and templates

Backend Engineer

• Serve as a technical advisor in sales engagements, helping prospects and customers understand RainFocus' capabilities and value proposition.
• Architect and deliver compelling product demonstrations to highlight the platform’s ease of use and expansive capabilities.
• Engage with prospects to identify solution requirements and develop contractual scope language.
• Support responses to RFPs and RFIs, ensuring alignment with client needs and technical feasibility.
• Assist in creating SOWs to ensure smooth project execution by the services team.
• Lead technical discussions with enterprise clients, addressing objections and guiding them toward scalable solutions.
• Identify solutions for integrations and document complex integration requirements.
• Create requirements documentation and lead in providing a smooth hand off to implementation teams.
• Capture and synthesize client feedback to inform and influence product roadmap.
• Provide technical tours and demonstrations during onsite client events.

Regional Strategic Platform Architect

QA Engineer

• Manual exploratory testing of web-based software.
• Troubleshooting web app errors and logs.
• Writing and maintaining automated Selenium tests.
• Participating in the software development process including business rule definition and design.

Sales Enablement Manager

Client Success Associate

Associate Solution Consultant

Senior UX Designer

Associate Solution Consultant

Associate Solution Consultant

Regional Strategic Platform Architect

Quality Assurance Engineer