Junior Infrastructure Engineer
Rail Delivery Group
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
Visit company websiteExplore more
Job Level
About the role
- Provide first and second-line support for hardware, software, and network issues.
- Serve as an escalation point for the support services team, assisting with complex technical issues.
- Deploy, maintain, and troubleshoot Windows, Mac, Linux servers and endpoints.
- Support SaaS and on-premises services including Microsoft 365, Entra ID, Intune, Active Directory, and Group Policy.
- Onsite and remote meeting room support, including patching and compliance.
- Assist in maintaining RDG’s hybrid infrastructure (on-premises, Azure, AWS).
- Participate in infrastructure deployment and automation using tools like PowerShell, Bash, Ansible, Terraform, Git, and GitLab CI/CD.
- Monitor and maintain virtual infrastructure and backup systems; contribute to disaster recovery planning and testing.
- Execute assigned tasks in infrastructure projects.
- Collaborate with cross-functional teams to meet business goals.
- Maintain clear and comprehensive infrastructure documentation.
- Implement IT security best practices.
- Participate in out-of-hours maintenance when required.
Requirements
- Proficiency in administering and supporting Linux, Windows, and Apple macOS operating systems.
- Experience deploying, maintaining, and troubleshooting servers and applications in production environments.
- Strong understanding of network fundamentals including IP addressing, subnetting, routing, VLANs, firewalls, DNS, DHCP, and 802.1x.
- Familiarity with virtualised environments and hypervisors.
- Hands-on experience with SaaS and on-premises services such as Microsoft 365, Microsoft Entra ID, Intune, Exchange, Teams, Active Directory, and Group Policy.
- Ability to deploy, maintain, and troubleshoot both Windows and Linux endpoints and servers.
- Working knowledge of IaaS and PaaS cloud platforms, particularly Microsoft Azure and AWS.
- Exposure to infrastructure automation and scripting using tools such as PowerShell, Bash, Ansible, Terraform, Git, and GitLab CI/CD.
- Understanding of hybrid infrastructure environments and cloud adoption strategies.
- Awareness of cybersecurity principles and frameworks (e.g., ISO 27001, NIST).
- Commitment to implementing IT security best practices across infrastructure and endpoint environments.
- Experience monitoring and maintaining backup systems, contributing to disaster recovery planning and testing.
- Proven experience delivering 1st and 2nd line IT support in a professional environment.
- Ability to act as an escalation point for complex technical issues.
- Familiarity with ITSM and ticketing systems such as Jira, ServiceNow, or NinjaOne.
- High level of written communication skills, with the ability to produce clear, professional documentation independently.
- Excellent interpersonal and verbal communication skills, with the ability to engage effectively with technical and non-technical stakeholders.
- Strong fault-finding and diagnostic capabilities, with a methodical and analytical approach to problem-solving.
- Strong time management and organisational skills, with the ability to prioritise tasks effectively.
- Adaptability and a proactive attitude toward learning and continuous improvement.
- Collaborative mindset with the ability to work well within cross-functional teams.
- Desirable Certifications: CompTIA Network+, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, or equivalent industry-recognised certifications.
Benefits
- 75% off rail travel for personal and family use, plus international rail discounts.
- 30 Days annual leave (plus buy/sell options and additional leave for key life events)
- Season ticket loan for commuting costs.
- Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
- Pension scheme – up to 11.58% employer contribution.
- Private medical insurance including mental health and specialist care.
- Discounted gym membership and access to wellbeing programmes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Linux administrationWindows administrationmacOS administrationnetwork fundamentalsserver deploymentinfrastructure automationdisaster recovery planningIT security best practicestroubleshootingvirtual infrastructure maintenance
Soft Skills
communication skillsinterpersonal skillsproblem-solvingtime managementorganizational skillscollaborationadaptabilityanalytical skillsmethodical approachproactive attitude
Certifications
CompTIA Network+Microsoft Certified: Azure FundamentalsAWS Certified Cloud Practitioner