Director of Enterprise Customer Success Managers
Criteria Corp
VP, Global Customer Success
Rackspace Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Hawaii, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $213,000 - $396,000 per year
Job Level
Lead
Tech Stack
CloudVMware
About the role
- Shape and implement the strategy for the business unit, encompassing operating model development, go-to-market coordination, and initiatives for talent growth.
- Orchestrate all customer success and support functions — spanning order processing, billing, technical and applications support, and field operations — to deliver a unified, seamless customer experience.
- Drive strategic planning and operational rigor by establishing measurable goals, KPIs, and scalable frameworks for global execution.
- Partner cross-functionally with Sales, Product, and Finance to identify opportunities for growth in the existing customer base through strategic cross-sell, up-sell, and value realization initiatives.
- Champion continuous improvement and automation, leveraging data, analytics, and technology to drive efficiency, predictability, and customer outcomes.
- Manage costs and resources strategically to meet or exceed financial targets within budget constraints.
- Develop organizational capability through thoughtful workforce planning, leadership development, and performance management.
Requirements
- Minimum 15 years of progressive leadership experience in technology or cloud services, including at least 5 years at the Director level or above overseeing global operations, strategic planning, or customer success. Cyber eco system experience preferred.
- Demonstrated experience leading through transformation, operational optimization, and customer-centric growth initiatives. AI knowledge and experience preferred.
- Bachelor’s degree preferred in engineering, IT, or business management; or relevant career experience (15+ years) required. VMware/ VCF SDDC experience preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic planningoperational optimizationcustomer successperformance managementworkforce planningdata analyticsautomationKPI establishmentfinancial managementgo-to-market strategy
Soft skills
leadershipcross-functional collaborationcontinuous improvementcustomer-centric approachorganizational capability developmentcommunicationstrategic thinkingproblem-solvinginitiativeadaptability
