RAC WA

People Operations

• Providing recommendations and solutions covering multiple areas of HR including resource planning, reward and recognition, performance, development, engagement, talent and succession and communication and change
• Support the business with high risk and complex people issues, conducting investigations and resolving employee relations issues
• Supporting with various Industrial Relations activities including Enterprise Agreement negotiations
• Delivering and driving cyclical People activities in collaboration with business leaders and People and Capability (P&C) subject matter experts (SMEs)
• Partnering with leaders on business problems that require people data, insights and solutions
• Providing advice to line managers on contemporary industrial and employee relations practices
• Collaborate with P&C colleagues to ensure consistency and alignment of HR programs and processes across the organisation
• Providing interpretation and counsel to leaders regarding policies, procedures and processes relating to employees

People Partner

Manager

• You will lead, coach and support teams across the Contact Centre to ensure consistent performance, engagement and member experience.
• Providing day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activities
• Shadowing and partnering with current Team Managers to share coaching, performance management and leadership routines
• Driving performance through coaching, feedback and KPI management
• Supporting consultants to achieve sales, service and engagement targets
• Monitoring quality standards and ensuring compliance with product and legislative requirements
• Supporting change initiatives and business projects as required

Team Manager

Solutions Engineer

• Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development
• Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance
• Confidently navigate multiple systems while delivering engaging, high-quality conversations with members
• Understand individual needs and offer tailored solutions
• Work alongside a supportive, motivated team that encourages collaboration and celebrates success
• Meet compliance requirements set by regulatory standards

People Partner

Team Manager

Member Solutions Consultant