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About the role
Key responsibilities & impact- Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development
- Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance
- Confidently navigate multiple systems while delivering engaging, high-quality conversations with members
- Understand individual needs and offer tailored solutions
- Work alongside a supportive, motivated team that encourages collaboration and celebrates success
- Meet compliance requirements set by regulatory standards
Requirements
What you’ll need- Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members
- Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team
- Clear, confident communication skills and the ability to build rapport
- Empathy and resilience when supporting members through challenging situations
- Available to work required shifts, including nights, weekends, and public holidays where applicable
- Full Australian working rights
Benefits
Comp & perks- Base salary of $68,340 + Super + Bonuses + Shift loading
- Comprehensive fully paid training to set you up for success from day one
- Career growth opportunities as we love promoting from within
- A vibrant Social Club with over 900 members
- Access to exclusive RAC Member benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
computer literacynavigating multiple systemsKPI managementsales targets
Soft Skills
communication skillsbuilding rapportempathyresiliencecollaboration