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RAC WA

Member Solutions Consultant

RAC WA

Join RAC as a Member Solutions Consultant supporting over 1.3 million members. Navigate systems and provide tailored solutions in a fast-paced contact centre environment.

Posted 5/30/2026full-timeJoondalup • 🇦🇺 AustraliaMid-LevelSenior💰 A$68,340 per yearWebsite

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Hard Skills
computer literacynavigating multiple systemsKPI managementsales targets
Soft Skills
communication skillsbuilding rapportempathyresiliencecollaboration
Industry Keywords
compliance requirementsregulatory standardscustomer supportfast-paced environments

About the role

Key responsibilities & impact
  • Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development
  • Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance
  • Confidently navigate multiple systems while delivering engaging, high-quality conversations with members
  • Understand individual needs and offer tailored solutions
  • Work alongside a supportive, motivated team that encourages collaboration and celebrates success
  • Meet compliance requirements set by regulatory standards

Requirements

What you’ll need
  • Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members
  • Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team
  • Clear, confident communication skills and the ability to build rapport
  • Empathy and resilience when supporting members through challenging situations
  • Available to work required shifts, including nights, weekends, and public holidays where applicable
  • Full Australian working rights

Benefits

Comp & perks
  • Base salary of $68,340 + Super + Bonuses + Shift loading
  • Comprehensive fully paid training to set you up for success from day one
  • Career growth opportunities as we love promoting from within
  • A vibrant Social Club with over 900 members
  • Access to exclusive RAC Member benefits