Team Manager

RAC WA

Team Manager responsible for leadership continuity and operational stability across Joondalup and West Perth Contact Centres. Leading teams to ensure high-quality sales and service experiences for RAC members.

Posted 6/17/2026full-timeJoondalup • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You will lead, coach and support teams across the Contact Centre to ensure consistent performance, engagement and member experience.
Providing day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activities
Shadowing and partnering with current Team Managers to share coaching, performance management and leadership routines
Driving performance through coaching, feedback and KPI management
Supporting consultants to achieve sales, service and engagement targets
Monitoring quality standards and ensuring compliance with product and legislative requirements
Supporting change initiatives and business projects as required

Requirements

What you’ll need

Proven leadership experience in a busy contact centre environment
Strong coaching capability with the ability to influence without always having direct ownership of a team
Experience managing KPIs and driving performance through effective coaching
A collaborative and adaptable leadership style
Excellent communication skills with the ability to build trust and rapport quickly
Demonstrated empathy, resilience and professionalism in challenging situations
Strong computer literacy and ability to work across multiple systems
A passion for developing others and maintaining consistent performance standards

Benefits

Comp & perks

Access to exclusive RAC member benefits
Flex@RAC – our flexible working program
A strong Diversity & Inclusion strategy
Generous insurance discounts and free roadside assistance
In-house health and wellness programs
Competitive salary + super, with the option to purchase additional leave
A vibrant Social Club with over 900 members

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI managementperformance managementcoaching

Soft Skills

leadershipcollaborationadaptabilitycommunicationempathyresilienceprofessionalismtrust buildingrapport building