R+Co

Customer Success Manager

• Lead the development and execution of a multi-channel CRM strategy to drive retention, increase customer lifetime value, and elevate brand loyalty across Email, SMS, and loyalty program communications
• Own the CRM calendar, ensuring campaign and content alignment with brand priorities, launches, promotions, and storytelling moments
• Manage campaign planning from end to end—briefing, segmentation, content planning, testing, deployment, and post-campaign analysis
• Design and execute A/B and multivariate testing strategies to continuously optimize for conversion and engagement
• Deliver robust performance reports with actionable insights and recommendations that influence future strategies
• Partner with tech and product teams to integrate tools and solutions that enhance the CRM program (e.g., personalization, predictive modeling, loyalty)
• Collaborate cross-functionally with Creative, Social, Paid Media, and Brand to bring a cohesive message across the full marketing funnel
• Drive the strategic evolution of ONE/SIZE’s CRM and loyalty programs—own the full customer lifecycle from onboarding to retention
• Translate data into action, build impactful journeys, and create thoughtful campaigns that deepen customer relationships
• Stay ahead of CRM trends, platform updates, and competitive benchmarks to inform best-in-class tactics
• Report directly to the VP of Digital & Ecommerce; manage and provide oversight to the CRM Analyst

Senior CRM Manager

Ecommerce

• Develop and execute performance marketing, digital innovation, and direct-to-consumer E-commerce sales strategy for ONE/SIZE Beauty
• Hold full Digital P&L accountability and drive top-and-bottom-line growth
• Develop brand digital ecosystem and technical stack; define and implement digital marketing strategies to drive online sales and brand awareness
• Collaborate with cross-functional teams (sales, social, planning, finance, marketing) and external partners/vendors; report directly to the O/S President
• Lead and mentor E-commerce and Digital team and agency partners; oversee Director Ecommerce, Digital Media Specialist, Digital Marketing Manager, and the CRM Manager
• Set and achieve daily, weekly, monthly, and yearly sales, conversion, and traffic goals while optimizing ROI and KPI metrics
• Plan, manage, and optimize performance marketing budget and tactics across paid social, SEM, SEO, Affiliate Marketing, Display & Retargeting
• Devise an analytics framework (clickstream analysis, media mix modeling, web analytics) to guide decisions
• Develop engaging, high-converting content and promotion calendar for D2C flagship to drive traffic and conversion
• Lead UX/UI strategy and optimize website experience including navigation, content development, checkout funnel, and promotional campaigns
• Oversee retention marketing, CRM, loyalty, email/SMS strategies to increase customer retention and return customer revenue
• Manage global DTC Ecommerce business including business planning, content strategy & development, budgeting, promotional campaigns, analytics, customer service, and new technology
• Provide DTC sales plans, regular forecasting and analysis
• Provide thought leadership on operational aspects of E-commerce including logistics, demand and supply planning, and forecasting
• Evangelize marketing and E-commerce technology and apply best practices across brand channels
• Spearhead TikTok Shop strategy, integration, merchandising, pricing, content, and performance optimization

Vice President, E-Commerce

Director

• Innovate and develop transformative, first-to-market products across categories (complexion, color, skincare, body care, face)
• Serve as a strong thought partner to the Brand Founder and ideate on creative new innovation
• Work closely with Packaging, Marketing, Social, Operations, Finance, and cross-functional teams
• Report directly to the VP of Product Development and Packaging
• Develop 3 year innovation pipeline and strategize on positioning (ingredients, technology, claims)
• Present in weekly meetings to Founder, Brand President, VP of PD and internal teams
• Partner with Sales Team and retailers to strategize on key launch programs
• Drive brainstorming sessions, play-dates and in-the-kitchen meetings with Founder and partners
• Evaluate formula submissions and conduct formula and shade testing on internal teams and models
• Create comprehensive lab briefs and maintain daily communication with chemists
• Gather new raw material and ingredient innovation information for unique formulations and storytelling
• Lead internal communication regarding product briefs, formula evaluation, shade selections, copy and regulatory deliverables
• Create and brief marketing for packaging copy and claims; work with Legal to trademark product names
• Address social feedback regarding formula and consumer experience
• Lead presentations for new innovation and product concepts with internal and retailer teams
• Research new ingredients, textures, and products for greater innovation
• Manage ongoing formula development, shade selections, and submission tracking
• Build and maintain relationships with contract manufacturers and 3rd party vendors
• Partner with Packaging Director and Supply Chain to ensure cost targets and timing
• Establish preliminary COGs, project feasibility, and margin targets
• Create timelines with creative and execution milestones to lead product launch calendar
• Monitor and maintain on-time delivery of critical project milestones and update PD timelines
• Manage development and testing, including on-site approvals and first production/line trials
• Own PD formula and testing budget; track costs and invoices
• Organize innovation meetings with suppliers, contract manufacturers, clinical testing houses
• Work with compliance on regulatory and testing protocols and questionnaires
• Manage testing protocols, facilitate bulk and samples for testing, and coordinate final claims with Regulatory
• Strategize with internal testing committee for product testing and feedback
• Analyze competitive landscape (Sephora ratings, social commentary, sales data)
• Assist packaging counterparts with component development/testing and synthesize user feedback
• Track lab submissions, feedback, batch submissions, and distribution of samples
• Drive on-time market samples and comps for retailer partners; manage PD samples for key decision makers
• Lead weekly PD strategy meetings, quarterly dream meetings, trend forecasting, and product education sessions

Executive Director, Product Development

Performance Marketing

• Lead strategy, execution, and optimization of paid media channels to accelerate growth across ONE/SIZE’s digital ecosystem
• Own acquisition, retention, and ROI-driven media strategies partnering with Ecommerce, Creative, and Brand Marketing teams
• Lead day-to-day management and optimization of paid social, search, programmatic, affiliate, and emerging platforms
• Develop and execute full-funnel media strategies to achieve revenue, CAC, ROAS, and LTV targets across channels
• Own media planning, budgeting, and pacing to maximize efficiency and profitability
• Build dashboards, analyze performance data, and translate insights into actionable optimizations and learnings
• Partner with Creative & Social teams to brief, test, and iterate performance-driven content, messaging, and formats
• Collaborate cross-functionally with Ecommerce, CRM, and Brand Marketing to align paid strategies with promotions and launches
• Oversee external partners (agencies, platforms, affiliates), ensuring accountability and performance
• Test and scale new channels, audiences, and ad formats to stay ahead of industry trends
• Report directly to the VP of Digital & Ecommerce

Senior CRM Manager

Vice President, E-Commerce

Executive Director, Product Development

Senior Performance Marketing Manager