QuidelOrtho

Account Manager

• Drives revenue growth within an assigned territory or named accounts by managing and expanding existing CL and TM customer relationships, meeting equipment and sales targets across products, instrumentation, and service offerings.
• Proactively identifies, develops, and closes high-probability competitive opportunities by establishing personal credibility, articulating QuidelOrtho value propositions, and expanding customer menu.
• Maximizes customer retention rates by ensuring customer satisfaction, executing customer touchpoint/call plan, territory management and is the single point of contact for all problem resolutions, and anticipates and defends against competitive threats.
• Develops and executes strategic territory and account plans to prioritize, retain, and expand current CL and TM accounts.
• Partner with fellow QuidelOrtho sales partners to drive customer instrument and assay retention opportunities.
• Provides prompt and accurate sales forecasts, activity, account updates, and reports via CRM system; Effectively manage sales pipeline from lead acquisition to contract signing by focusing and advancing customers through the sales process.

Account Manager, Clinical Laboratories – Transfusion Medicine

Field Engineer

• Maintaining, modifying, upgrading, repairing & installing equipment (hardware & software) for QuidelOrtho.
• Schedule workload, modifications and maintenance visits within territory to minimize system down time and maintain high level of customer satisfaction, and the KPI’s set by service contracts.
• Meeting all designated Customer Excellence goals, supporting customer retention results.
• Responding to customer requests for service support and schedules together with the Field Service Supervisor / Service Manager.
• Training of customers on their maintenance responsibilities for QuidelOrtho equipment.
• Adhering to all governmental regulations/requirements as well as our own internal Compliance and Quality System.
• Following QuidelOrtho complaint handling procedures relative to complaint identification, documentation, resolution, and escalation.

• Deliver high quality instrumentation training to Field Service Engineers or customer biomedical engineers
• Responsible for maintenance, repair, and modification of FE training equipment
• Assist in the development of training content for new and existing products
• Responsible for coordinating and managing classroom inventories and supplies
• Maximize training outcomes by providing coaching and conducting follow-up activities
• Participate on cross-functional teams and projects
• Build and maintain sound working relationships with sales and service management
• Perform ride-along activities with Field Engineers

Field Engineer – Education Specialist

Compliance

• Assists with building and maintaining infrastructure and processes for operating the Clinical/Regulatory/Medical/Assay V&V department.
• Manages US State licenses, US FDA registrations, EUDAMED registrations, and/or other facility registration processes.
• Organizes regulatory records in eDMS, including US 510(k) files, CLIA Waiver Application files, and more.
• Maintains trackers and reports on status of regulatory operations projects to management.
• Performs other work-related duties as assigned.

Account Manager, Clinical Laboratories – Transfusion Medicine

Field Engineer

Field Engineer – Education Specialist

Regulatory Affairs Specialist