Quid

Senior Program Manager, Strategic Accounts

Quid

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $180,000 - $190,000 per year

Job Level

Senior

About the role

  • Serve as the primary point of contact for selected strategic accounts, ensuring high-level client satisfaction and cultivating a long-term partnership.
  • Interface directly with a senior client to ensure the successful fulfillment of objectives, moving beyond technical implementation to strategic business impact.
  • Focusing on overall program success and management in addition to individual project deliverables.
  • Collaborate closely with the client to understand, predict and address business needs, enabling the launch of innovative solutions with a substantial return on investment, emphasizing fulfillment, execution, and strategic program success.
  • Serve as the primary point of contact for our largest account, ensuring high-level client satisfaction and cultivating long-term partnerships.
  • Develop and execute strategies for the growth and expansion of the account, leveraging Quid's capabilities to meet evolving client needs.
  • Oversee the entire program lifecycle, as well as manage program resources, timelines deliverables and issues/blockers to meet client and company objectives.
  • Translate business needs and data insights into actionable plans, ensuring alignment with Quid's capabilities and strategic goals.
  • Drive growth working hand-in-hand with an executive leader, to grow our most strategic accounts and provide ongoing management on the account
  • Identify and translate business requirements into well-architected solutions proactively on behalf of the client.
  • Translate complex, technical content and analysis through a strategic lens.
  • Deliver insights to our clients, focusing on business architecture models and strategic solutions addressing their key business challenges.
  • Maintain a visible and trusted presence, balancing onsite and remote engagement as necessary.
  • Work collaboratively with various Quid functions, including Customer Success, Engineering, and Product teams.

Requirements

  • Bachelor’s degree in a relevant field; advanced degree preferred.
  • 7+ years of program management, consulting, or systems integrations experience in national and/or global Advisory/Consulting organizations
  • Demonstrated success in managing large and strategic client accounts with a focus on growth, collaboration and building consensus with senior stakeholders.
  • Strong analytical and problem-solving skills, with a keen understanding of business processes and technology integration.
  • Previous experience in insights solutions or similar areas is a plus and within a technology or data solutions industry is preferred
  • Strong client-focused mindset, emphasizing client satisfaction and business impact over technical expertise or sales focus.
  • Excellent communication, interpersonal skills and analytical skills, with the ability to engage and influence at the executive level
  • Up to 10% travel annually
  • Eligibility to work in the United States of America (no sponsorship)