Quid

Program Manager

• Serve as the primary point of contact for selected strategic accounts, ensuring high-level client satisfaction and cultivating a long-term partnership.
• Interface directly with a senior client to ensure the successful fulfillment of objectives, moving beyond technical implementation to strategic business impact.
• Focusing on overall program success and management in addition to individual project deliverables.
• Collaborate closely with the client to understand, predict and address business needs, enabling the launch of innovative solutions with a substantial return on investment, emphasizing fulfillment, execution, and strategic program success.
• Serve as the primary point of contact for our largest account, ensuring high-level client satisfaction and cultivating long-term partnerships.
• Develop and execute strategies for the growth and expansion of the account, leveraging Quid's capabilities to meet evolving client needs.
• Oversee the entire program lifecycle, as well as manage program resources, timelines deliverables and issues/blockers to meet client and company objectives.
• Translate business needs and data insights into actionable plans, ensuring alignment with Quid's capabilities and strategic goals.
• Drive growth working hand-in-hand with an executive leader, to grow our most strategic accounts and provide ongoing management on the account
• Identify and translate business requirements into well-architected solutions proactively on behalf of the client.
• Translate complex, technical content and analysis through a strategic lens.
• Deliver insights to our clients, focusing on business architecture models and strategic solutions addressing their key business challenges.
• Maintain a visible and trusted presence, balancing onsite and remote engagement as necessary.
• Work collaboratively with various Quid functions, including Customer Success, Engineering, and Product teams.

Senior Program Manager, Strategic Accounts