Quid

Manager

• Own the design and implementation of internal systems including CRM, BI, CPQ, forecasting and revenue operations tooling
• Develop and execute change management strategies to ensure smooth adoption of new technologies, system upgrades, and organizational change.
• Promote and embed a culture of continuous improvement and innovation across the IT function and the wider organization.
• Research, architect and implement large-scale tool migration projects, including CPQ, CRM and BI tools
• Manage software spend and vendor relationships, ensuring timely procurement of business technology to suit the company needs and proactive identification of cost-saving opportunities
• Serve as the internal product owner for business systems, ensuring data integrity, usability and adoption
• Partner with Sales, Services, Finance, and Technical Program Managers to gather business requirements, translating them into technical specifications.
• Audit and optimize system configurations (fields, objects, flows, integrations) to reduce technical debt and improve performance
• Oversee the development of Salesforce platform and integration with third-party tools, particularly with NetSuite, Dealhub and HubSpot
• Partner with Data Engineering to ensure reliable data pipelines and models supporting analytics and reporting
• Lead sprint planning for development of internal business systems ensuring on-time development
• Act as hands-on owner of ISO/SOC compliance programs, including control execution, evidence collection, and audit management
• Oversee employee IT support and helpdesk operations
• Lead employee training and communication regarding security best practices
• Lead vendor security assessments and ongoing risk reviews
• Define and enforce IT security policies, procedures, and best practices to safeguard company data and assets
• Oversee company-wide equipment strategy and lifecycle management, ensuring performance, reliability, and availability.

Senior Manager, Business Technology

Analytics Engineer

• Build workflow automations in n8n, developing modular, reusable sub workflows and scalable patterns
• Integrate with internal and external APIs, handling authentication, error recovery, retries, rate limits, and tolerant connectivity patterns
• Build and refine agentic workflows using LLMs, including guardrails, safe failure modes, and input validation
• Monitor and troubleshoot workflow executions across APIs, agentic behaviour, data transformations, and orchestration layers
• Break down ambiguous requests into scoped work packages, prototypes, and MVPs
• Own workflows end to end, from concept to deployment to ongoing monitoring

Applied Analytics Engineer

• Build workflow automations in n8n, developing modular, reusable sub workflows and scalable patterns, including structured outputs for Coda briefs and visualisation platforms.
• Integrate with internal and external APIs, handling authentication, error recovery, retries, rate limits, and tolerant connectivity patterns.
• Build and refine agentic workflows using LLMs, including guardrails, safe failure modes, and input validation, and experiment with emerging automation and AI frameworks to introduce new patterns and capabilities.
• Monitor and troubleshoot workflow executions across APIs, agentic behaviour, data transformations, and orchestration layers, implementing effective logging, alerting, and debugging strategies.
• Break down ambiguous requests into scoped work packages, prototypes, and MVPs.
• Own workflows end to end, from concept to deployment to ongoing monitoring.