Vice President

• Define the global vision, policies, and roadmap for Product Integrity & Quality across categories.
• Build and lead a high-performing global team of quality, compliance, and technical design experts.
• Serve as the primary voice of quality to executive leadership and cross-functional partners.
• Oversee global supplier onboarding, audits, compliance programs, and continuous improvement plans.
• Implement inspection frameworks, product testing protocols, and risk mitigation strategies across 200+ suppliers.
• Design scalable processes to monitor defect rates, inspection outcomes, customer complaints, and returns.
• Drive adoption of PLM, ERP, or quality management systems to enhance transparency and accountability.
• Partner with Merchandising, and Sourcing to embed quality by design.
• Lead investigations and corrective actions on quality incidents, recalls, or high return products.
• Ensure full compliance with relevant safety, labeling, and product standards (CPSIA, Prop 65, REACH, ASTM, etc.).
• Champion ethical sourcing, sustainability, and social compliance initiatives.

VP of Quality – Footwear & Accessories

Payroll

• Design a global strategy and lead end-to-end payroll processing for employees across virtually every region of the world.
• Own and solve for the complexities of a large hourly/non-exempt population.
• Serve as the primary lead for the payroll and tax aspects of equity management (options, RSUs).
• Continuously monitor and audit payroll systems and processes.
• Keep up-to-date with global payroll and tax legislation changes.
• Address payroll discrepancies and concerns promptly.
• Provide ongoing payroll training and support to internal stakeholders.
• Prepare and present payroll reports to senior leadership.

Global Payroll Manager

Sales

• Manage and mentor a team of 5-12 Account Executives
• Lead recruitment and onboarding for the Midwest region
• Drive regional revenue target and identify high-value enterprise opportunities
• Join key client meetings to provide executive presence
• Maintain CRM integrity and oversee pipeline management

Regional Sales Lead

QA Engineer

• Collaborate with Merchandising, Sourcing, and Product Development teams to proactively identify and address potential quality concerns during product development and production.
• Ensure products meet design intent, craftsmanship standards, material specifications, and regulatory compliance across jewelry and luggage categories for both domestic and international markets.
• Lead quality processes related to fine jewelry, including inspection standards for diamonds and gemstones, precious metal verification, certification documentation, grading alignment, and return inspection protocols.
• Conduct and support Failure Mode and Effects Analysis (FMEA) for new product development initiatives to identify potential quality risks early in the development cycle.
• Develop and implement product testing protocols and inspection plans to mitigate potential quality or defect issues, including defining test methods, pass/fail criteria, and sampling methodologies.
• Execute and oversee testing and inspection plans across internal teams and third-party partners to ensure adherence to approved standards.
• Establish and maintain quality governance for stone grading, metal quality verification, setting integrity, and product durability testing.
• Maintain governance of Test Protocols and Inspection Plans, ensuring all internal teams and third-party partners follow approved documentation and processes.
• Stay current on applicable regulations, gemstone certification standards, and industry best practices to ensure compliance.
• Build strong working relationships with internal teams, suppliers, and external inspection partners to ensure quality standards are consistently applied.
• Lead defect reduction and continuous improvement initiatives across suppliers and manufacturing partners.
• Lead and develop a team of Quality Assurance professionals supporting quality and compliance programs.

Quality Assurance Manager – Jewelry & Luggage

Project Manager

• Lead, manage, and develop a team of US-based Project Managers focused on delivering best-in-class project management of B2B orders.
• Drive team performance and KPIs and implement action plans for continuous improvement.
• Create a culture of ownership, growth, and accountability through regular coaching, feedback, and performance reviews.
• Collaborate cross-functionally with product, logistics, and marketing to address customer pain points and provide insights.

Team Lead, Project Management

Marketing

• Drive the campaign calendar, ideating on ways to position quince products and continuously test messaging to improve performance
• Align with the merchandising team to highlight key product launches and plan around stock levels
• Own merchandising and product curation in all of our campaign messaging to balance catalogue exposure and revenue performance
• Work with the creative and brand teams to develop beautifully designed and compelling messaging that adds value for the customer
• Own the creation and optimization of all campaigns to ensure beautiful, consistent design and on-brand copy that speaks to the quality of our products
• Set up a multitude of tests across email, SMS, and push to drive statistically significant improvements in CTR and Revenue
• Work with the data science and engineering teams to create personalized messaging for each customer at scale using product recommendation algorithms
• Create a library of best-in-class messaging templates through consistent, rigorous testing to improve CTR, Rev per View, and Rev per Message
• Develop segmentation strategy and align marketing calendar to reach each segment with highly relevant messaging

Retention Marketing Manager

Customer Support

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Customer Experience Specialist

• Collaborate with Merchandising, Sourcing, and Product Development teams to proactively identify and address potential quality concerns during product development and production.
• Ensure products meet design intent, safety standards, construction requirements, and regulatory compliance for both domestic and international markets.
• Conduct and support Failure Mode and Effects Analysis (FMEA) for new product development initiatives.
• Develop and implement product testing protocols and inspection plans to mitigate potential quality or defect issues, including defining test methods, pass/fail criteria, and sample sizes.
• Execute and oversee testing and inspection plans to ensure adherence to approved standards.
• Maintain governance of Test Protocols and Inspection Plans, ensuring all internal teams and third-party partners follow approved documentation and processes.
• Stay current on applicable regulations and industry best practices and implement necessary updates to ensure compliance.
• Build strong working relationships with internal and external partners to ensure quality standards and systems are consistently applied.
• Lead and develop a team of Quality Assurance professionals supporting quality and compliance programs.
• Drive defect reduction and continuous improvement initiatives across suppliers and production partners.