Quality Assurance Manager – Jewelry & Luggage
Que
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,000 - $155,000 per year
About the role
- Collaborate with Merchandising, Sourcing, and Product Development teams to proactively identify and address potential quality concerns during product development and production.
- Ensure products meet design intent, craftsmanship standards, material specifications, and regulatory compliance across jewelry and luggage categories for both domestic and international markets.
- Lead quality processes related to fine jewelry, including inspection standards for diamonds and gemstones, precious metal verification, certification documentation, grading alignment, and return inspection protocols.
- Conduct and support Failure Mode and Effects Analysis (FMEA) for new product development initiatives to identify potential quality risks early in the development cycle.
- Develop and implement product testing protocols and inspection plans to mitigate potential quality or defect issues, including defining test methods, pass/fail criteria, and sampling methodologies.
- Execute and oversee testing and inspection plans across internal teams and third-party partners to ensure adherence to approved standards.
- Establish and maintain quality governance for stone grading, metal quality verification, setting integrity, and product durability testing.
- Maintain governance of Test Protocols and Inspection Plans, ensuring all internal teams and third-party partners follow approved documentation and processes.
- Stay current on applicable regulations, gemstone certification standards, and industry best practices to ensure compliance.
- Build strong working relationships with internal teams, suppliers, and external inspection partners to ensure quality standards are consistently applied.
- Lead defect reduction and continuous improvement initiatives across suppliers and manufacturing partners.
- Lead and develop a team of Quality Assurance professionals supporting quality and compliance programs.
Requirements
- Minimum of 7+ years of experience in Quality Assurance within fine jewelry, luxury goods, or accessories categories.
- Hands-on experience managing fine jewelry quality control, including diamonds, gemstones, precious metals, certification documentation, grading standards, and inspection protocols.
- Strong understanding of diamond grading, gemstone quality evaluation, precious metal standards, and jewelry construction integrity.
- Experience establishing and managing inspection and quality control processes at scale, including return inspection and defect analysis.
- Experience working with major retailers, luxury brands, or vertically integrated jewelry companies.
- Experience developing and implementing product testing protocols and inspection plans using industry-accepted methods.
- Working knowledge of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, Statistical Process Control).
- Quality management experience within manufacturing, production, or vendor partner environments.
- Strong understanding of Total Quality Management (TQM) principles.
- Proven ability to drive measurable impact, including defect reduction and supplier quality improvements.
- Experience leading and developing quality team members.
- Strong strategic thinking, structured communication, and cross-functional collaboration skills.
Benefits
- All posted ranges are reflective of base salary and may vary depending upon experience level and location.
- Bonus and equity may also be provided for eligible roles.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assurancefine jewelry quality controldiamond gradinggemstone quality evaluationprecious metal standardscertification documentationinspection protocolsproduct testing protocolsFMEATotal Quality Management
Soft Skills
strategic thinkingstructured communicationcross-functional collaborationteam leadershipdefect reductioncontinuous improvementrelationship building