Quavo Fraud & Disputes

Sales

• Quavo Fraud & Disputes is seeking a driven, strategic, and values-aligned Sales Director to lead our Tier 2 Account Executive team and Sales Development Representative (SDR) organization focused on community banks, regional banks, and credit unions.
• Reporting to the Vice President of Sales, this leader is a critical execution layer between company strategy and field performance — managing and coaching a team of AEs while staying personally engaged in key deals.
• This is a hands-on leadership role at the heart of Quavo’s growth engine.
• The Sales Director will lead both the Tier 2 AE team and the SDR organization — owning top-of-funnel pipeline generation through SDR activity, full-cycle pipeline creation and bookings targets for the Tier 2 FI segment, enforcement of a disciplined sales methodology across both teams, and serving as Quavo’s credible voice with senior decision-makers at financial institutions.
• As Quavo continues to scale, this role is designed to grow — absorbing additional direct reports (expanded AE territories or other GTM functions) as the organization evolves.

Sales Director

Marketing

• Lead the planning of priority integrated marketing programs across campaigns, launches, events, customer communications, website updates, and sales activation moments.
• Translate marketing priorities into clear program briefs, launch plans, stakeholder inputs, asset needs, and follow-through motions.
• Partner with Demand Generation and Product Marketing to ensure campaign themes, product narratives, content, sales plays, and customer proof show up as one connected market story.
• Own website governance and roadmap coordination for Quavo.com, ensuring the site reflects current positioning, product priorities, customer proof, campaign needs, and buyer journey gaps.
• Help build Quavo’s customer marketing foundation in partnership with Client Success and Account Management, starting with lifecycle communications, customer engagement, advocacy, and reference workflows.
• Build and maintain a practical marketing funnel and account scoring framework in partnership with Demand Generation and Revenue Operations.

Senior Manager, Integrated Marketing

Full-stack Engineer

• Design, build, and maintain scalable data pipelines and ETL/ELT processes that support real-time and batch data flows across Quavo's platform
• Implement and optimize Snowflake schemas, including dimensional models, ER design, and normalization strategies aligned to API and reporting needs
• Translate data product requirements — API contracts, data schemas, and SLA targets — into production-grade implementations
• Monitor data quality, pipeline reliability, and latency; define and enforce data contracts to ensure consistency across consumers
• Develop and maintain RESTful APIs that expose data platform capabilities to internal teams and external partners
• Partner with the Product Manager on API versioning, deprecation policies, and developer-facing documentation
• Build integrations with financial systems and third-party data providers, ensuring data integrity and regulatory compliance
• Lead end-to-end delivery of releases, patches, and hotfixes for Node.js applications deployed on AWS
• Design software solutions that align architecture and cloud services with the overall IT and AWS strategy
• Build and maintain front-end interfaces (Vue/Vuetify, HTML5, CSS3) that surface data insights to end users

Full Stack Developer

• Design, build, and maintain scalable data pipelines
• Develop and maintain RESTful APIs
• Lead end-to-end delivery of releases for Node.js applications

Performance Marketing

• Translate Quavo's ICP, account tiers, buyer personas, and revenue goals into a focused demand strategy across banks, credit unions, fintechs, processors, and sponsor banks.
• Partner with Product Marketing to maintain a current view of Quavo's target buyers, including their priorities, buying process, key stakeholders, and the conditions that create urgency for fraud and disputes solutions.
• Define the priority account segments, buying group members, pain points, and campaign themes for each quarter, and adjust focus as market conditions and sales priorities shift.
• Build account-based programs that use account fit, intent, enrichment, regulatory triggers, leadership changes, hiring patterns, and sales input to prioritize the right accounts and individuals.
• Develop campaigns for priority accounts that connect digital, sales outreach, executive programs, and events into a coordinated program, each with a defined audience, buyer problem, message, and measurement plan.
• Own the integrated campaign calendar across digital, email, paid, webinars, lifecycle nurture, partner programs, and sales-activated plays, maintaining clear ownership, follow-up motions, and performance visibility across all active programs.
• Design and run high-touch programs such as executive dinners, roundtables, conference moments, customer-led sessions, partner events, and other account-based experiences.
• Build the field operating model, including audience strategy, invitation approach, sales coordination, experience design, post-event follow-up, and account intelligence capture.
• Ensure field programs are integrated into broader account journeys, with clear connections to priority accounts, buying group engagement, active opportunities, and next-step motions.
• Improve conversion from engaged account to qualified sales conversation by strengthening offers, scoring, follow-up, proof points, ROI content, and competitive context.
• Define the demand measurement framework and run a regular cadence with Sales and Revenue Operations to review pipeline contribution, campaign performance, and account progression.
• Use performance data, AI, and automation to identify conversion gaps, test improvements, and optimize programs across the full funnel.

Director of Demand Generation

Financial Planning and Analysis

• Own the annual operating plan (AOP), rolling forecasts, and long-range plan (LRP) across all functions.
• Build and maintain a financial model: ARR bridge, NRR, CAC/LTV, Rule of 40, and free cash flow.
• Lead scenario planning and capital allocation analysis in partnership with the CFO.
• Serve as the embedded finance partner to Sales, Marketing, Product, and Engineering leadership.
• Develop and own GTM analytics: pipeline coverage, quota attainment, CAC payback, and segment-level unit economics.
• Lead monthly or quarterly department budget reviews with variance analysis, leading indicators, and actionable commentary.
• Lead preparation of board materials, investor decks and relations, and lender reporting packages.
• Own the KPI dashboard and management reporting infrastructure; drive adoption across the leadership team.
• Support equity events, M&A diligence, and credit facility compliance reporting as required.
• Build and lead a high-performing FP&A team as the company scales; currently a lean function with high expectations.
• Architect the financial systems and data infrastructure to support a scalable business.
• Drive automation and process improvement to shorten forecast and budgeting cycles.

VP, Financial Planning & Analysis

Account Manager

• Own a defined portfolios of mid-market and large clients, serving as the primary point of contact throughout the client lifecycle.
• Build and maintain trust-based relationships with operational managers, product owners, and key decision-makers within client organizations.
• Conduct regular cadence calls, business reviews, and strategy sessions to align on goals, surface risks, and demonstrate ongoing value.
• Identify and pursue expansion and upsell opportunities within your portfolio, owning the full expansion sales cycle from discovery through close.
• Monitor account health indicators (usage, support trends, sentiment) and proactively intervene before issues escalate.
• Drive net revenue retention by minimizing churn and positioning clients for long-term success on the Quavo platform.
• Develop success plans that map client goals to Quavo capabilities, creating clear roadmaps for product adoption and expansion.
• Track and report on expansion pipeline, renewal forecasts, and account health metrics to leadership on a regular basis.
• Develop working knowledge of the Quavo platform to guide clients on configuration, best practices, and optimal product utilization.
• Partner with the Marketing team to generate referrals and case study opportunities from satisfied clients.
• Maintain accurate client records, opportunity tracking, and health documentation in CRM tools.
• Provide account scorecards and sentiment summaries to leadership, surfacing insights and flagging accounts that need additional attention.
• Resolve or escalate client issues within defined SLAs, ensuring timely communication and follow-through.
• Contribute to internal knowledge sharing by documenting common client challenges, solution patterns, and escalation outcomes.