Quavo Fraud & Disputes

Project Manager

• Lead all dispute software implementation projects for new and existing clients
• Manage stakeholder expectations and ensure their satisfaction
• Coordinate resources and deliverables in a matrixed organization
• Prepare and maintain detailed project plans and status reports
• Plan and facilitate consultative working sessions with clients

Marketing Operations

• Assist with planning and coordinating logistics for multiple marketing events
• Support project tracking by attending weekly calls with our design agency
• Manage and submit requests through ClickUp
• Schedule planning meetings with internal subject matter experts (SMEs)
• Schedule social media posts using Sprout Social (approximately 5 per week)
• Monitor LinkedIn for comments and messages and flag items for team response
• Track and report monthly LinkedIn employee engagement for internal leaderboard
• Create and schedule new hire announcement graphics using provided templates
• Build and distribute Weekly Digest emails using Account Engagement (Pardot) with provided content
• Monitor and manage the marketing inbox, routing inquiries as needed
• Update weekly Marketing Scorecard metrics using Salesforce and other reporting tools
• Track and compile engagement and performance data for reporting
• Take detailed meeting notes for all marketing and bi-weekly sales/marketing meetings
• Proofread blog submissions from SMEs prior to final approval
• Support general administrative tasks to keep marketing initiatives on track

Marketing Operations Intern

Product Marketing

• Enablement strategy & operating model: Build the enablement charter, annual/quarterly plan, and success metrics aligned to business goals (pipeline quality, win rate, ramp time, retention/expansion).
• AI-first enablement & readiness: Design programs that embed AI into how reps learn and perform, e.g., AI Role-Play, certification simulations, call coaching prompts, personalized learning paths, and AI-assisted reinforcement.
• Sales methodology & deal excellence: Drive consistent adoption of MEDDPICC and support reinforcement of complementary methodologies such as Sandler, Challenger, or GAP Selling across the GTM org.
• Onboarding & ramp: Design and deliver onboarding for AEs, AMs/CSMs, SDRs/BDRs (including agents), and SCs (as applicable), including role-based certification paths, timelines, and readiness standards.
• Ongoing training & coaching: Create and facilitate recurring enablement programs (weekly/monthly), deal coaching, call coaching, competitive readiness, and quarterly refreshers tied to real field performance.
• AI-powered coaching loops: Establish structured inspection and coaching loops using call recordings, deal data, and AI insights, turning patterns into targeted training and rep-specific reinforcement.
• Messaging, plays & execution guides: Translate product value into role-based talk tracks, objection handling, discovery guides, demo narratives, and repeatable plays for each segment/ICP.
• Content & asset governance (Seismic): Own the enablement content lifecycle within Seismic, information architecture, tagging, governance, version control, usage reporting, and continuous optimization.
• Readiness & certification: Stand up certifications for discovery, MEDDPICC discipline, demo/storytelling, security/compliance narratives, and key workflows, using AI Role-Play and scenario-based assessments where possible.
• Release enablement & adoption: Partner with Product Marketing/Product to ensure releases, pricing/packaging updates, and competitive insights roll out with clear training, content, and adoption plans.
• Manager enablement: Equip frontline leaders with coaching tools, 1:1 frameworks, scorecards, and reinforcement guides that make methodology and messaging stick.
• Measurement & impact: Define and track enablement impact using leading and lagging indicators (time-to-first-meeting, time-to-first-opportunity, stage conversion, win rate, cycle time, attach/expansion rates, content utilization).

Director of GTM Enablement

QA Automation Engineer

• Develop and implement the test automation framework and automated tests.
• Scale and maintain the test automation framework.
• Collaborate with development and delivery teams to integrate test automation throughout the development lifecycle.
• Automate low-maintenance test suites across multiple environments.
• Create and maintain automated test suites for both UI and API testing.
• Analyze and report test results, identify areas for improvement, and drive continuous improvement in our testing practices.
• Act as a subject matter expert on test automation, providing guidance and support to other team members.

Test Automation Specialist

Engineering Manager

• Play a crucial role in achieving Quavo’s vision and delivering successful products to market.
• Maintain communication across Account Management to ensure client satisfaction.
• Lead and develop the support engineering team including hiring, training, and performance management.
• Set goals and objectives for the team utilizing the EOS framework.
• Foster a culture of ownership and knowledge reuse.
• Mentor team members on product and technical acumen.
• Oversee client engagements ensuring high levels of satisfaction.
• Develop and implement processes in Jira to streamline support operations.
• Act as a liaison between support team and departments for communication facilitation.

Support Engineering Manager

Account Executive

• Utilizing a consultative sales approach, ensure Quavo’s solutions fit the client’s technical and business needs to create a trusted long-term relationship.
• Embody the Quavo Proven Process by working collaboratively within a matrixed organization to provide clients with expertise throughout the sales journey.
• Leveraging market trends and analysis to manage strategic sales motions alongside transactional, high-volume opportunities to continuously target qualified opportunities that will surpass sales quotas and goals.
• Continuous management, analysis, and meticulous upkeeping to the customer database (Salesforce platform) to support accurate and viable lead generation and marketing efforts.
• Being informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
• Provides input to strategic decisions that affect the functional area of responsibility.
• Consistently meet or exceed goals and quotas by refining, managing, and executing targeted sales activities.

Full-stack Engineer

• Manage processes for delivering release, patch, beta, and hotfix functionality
• Design and develop software applications
• Align software solutions within the overall IT strategy
• Develop, maintain, and enforce best practices within projects
• Active participation in IT leadership team
• Active in mentoring new and experienced developers
• Perform as a technical backstop for all design challenges, issues, and production emergencies
• Enforce and develop corporate policies regarding software development and release procedures

Senior Full Stack Developer

Artificial Intelligence

• Perform independent validation of models used fraud and dispute resolution.
• Assess conceptual soundness, data integrity, and performance of models against regulatory, client, and internal standards.
• Conduct back-testing, benchmarking, and sensitivity analysis to evaluate model robustness.
• Document validation findings and provide actionable recommendations for remediation, when required.
• Maintain model inventory and ensure adherence to Model Risk Management (MRM) policies.
• Support governance processes including model approval, periodic reviews, and retirement.
• Ensure compliance with regulatory requirements such as OCC guidelines.
• Establish and enforce data quality standards, metrics, and KPIs across the organization.
• Collaborate with stakeholders to document data lineage and business rules.
• Create and oversee policies ensuring consistency and compliance in data and modeling processes.
• Validate input data sources for accuracy, completeness, and appropriateness.
• Develop and maintain comprehensive documentation for models, assumptions, and validation procedures.
• Implement controls to monitor ongoing model performance and risk indicators.
• Collaborate with Sales and Legal teams to ensure Quavo is compliant with prospective clients’ model governance standards.
• Partner with quantitative teams, risk managers, and business units to resolve model issues.
• Communicate validation results and governance updates to senior management.

AI & Data Governance

Data Scientist

• Drive the roadmap for internal AI & ML initiatives, aligning with business objectives and regulatory requirements.
• Serve as a subject matter expert on fraud analytics, advising leadership on emerging threats and mitigation strategies.
• Architect and deploy cutting-edge machine learning and AI models to maximize fraud recovery, behavioral analysis, and predictive fraud prevention.
• Optimize models for scalability, real-time performance, and minimal false positives.
• Identify new data sources and develop advanced feature engineering techniques to enhance fraud detection capabilities.
• Lead research into novel algorithms, including graph analytics and deep learning approaches.
• Partner with Legal, Leadership, and Engineering teams to integrate solutions into enterprise systems.
• Communicate complex technical concepts to non-technical stakeholders and influence decision-making.
• Guide and mentor junior data scientists, fostering a culture of innovation and continuous learning.
• Ensure models adhere to regulatory standards (OCC, PCI DSS) and ethical AI practices.

Architect

• Define and own the long-term technical architecture and platform strategy
• Establish architectural principles, standards, and reference patterns
• Ensure architectural decisions align with organizational, operational and finance goals
• Serve as the final architectural authority for major platform and infrastructure decisions
• Balance near-term delivery needs with long-term sustainability
• Own cloud architecture strategy with a primary focus on AWS
• Drive cost efficient, scalable, and resilient cloud designs
• Partner with engineering and cloud operations to optimize infrastructure spend
• Standardize core platform capabilities such as networking, identity, data, and observability
• Guide decisions around build vs buy for platform services
• Define approved architectural patterns for AI and machine learning capabilities
• Ensure AI solutions are scalable, secure, cost effective, and production ready
• Partner with engineering and product teams to embed AI into the platform intentionally
• Avoid fragmented or experimental AI implementations that create long term risk
• Stay current on AI platform capabilities and guide responsible adoption
• Align architectural decisions across engineering teams to avoid duplication
• Review and guide major design decisions and technical proposals
• Ensure reuse of shared services and platform capabilities
• Reduce architectural drift as teams and products scale
• Establish lightweight governance that enables speed without bureaucracy
• Partner with the CTO on technology strategy and investment decisions
• Lead senior engineers and architects across the organization
• Mentor senior engineers across the organization
• Influence without direct ownership by building trust and technical credibility
• Communicate architectural direction clearly to both technical and non-technical stakeholders

Vice President, Architecture

• Utilize a consultative sales approach to ensure Quavo’s solutions fit the client’s technical and business needs.
• Work collaboratively within a matrixed organization to provide clients with expertise throughout the sales journey.
• Leverage market trends and analysis to manage strategic sales motions alongside transactional, high-volume opportunities.
• Continuously manage, analyze, and uphold the customer database (Salesforce platform) to support accurate lead generation.
• Stay informed on industry news, trends, products, services, and competitors.
• Provide input to strategic decisions.
• Consistently meet or exceed goals and quotas by refining, managing, and executing targeted sales activities.