Quavo Fraud & Disputes

QA Engineer

• Thoroughly develop and execute test plans that exceed defined Acceptance Criteria.
• Ensure product quality in all areas, e.g., functionality, reliability, performance, UX.
• Active participant in sprint ceremonies, e.g., daily standups, refinement, pointing, retrospectives, etc.
• Be an expert at generating creative ideas to test the product.
• Think like an end-user.
• Test throughout the entire development life cycle, e.g., finding bugs in requirements
• Adhere to quality and industry regulatory requirements.
• Monitor and Report on project status to help drive release readiness.
• Constantly improving the quality of the software and how to do so efficiently and effectively.
• Regularly contribute to Confluence to facilitate collaboration of knowledge.
• Always strives to meet goals and deadlines; asking early for help when needed.
• Engages with Quality Assurance, Infrastructure, Onboarding, Services, Product, and Client Experience to drive quality.
• Ensure ongoing compliance with quality and industry regulatory requirements.
• Become a Subject Matter Expert of Quavo’s products and develop an in-depth knowledge to help partner with and guide our clients.

Quality Engineer

Financial Planning and Analysis

• Financial Analysis & Modeling
• Build and maintain financial models for corporate cost centers and operating expenses.
• Support enhancements to forecast and planning models by updating assumptions, drivers, and actuals.
• Perform ROI and sensitivity analysis to support business cases and investment decisions.
• Forecasting & Budgeting Support
• Assist with monthly forecast updates and annual budgeting processes.
• Partner with functional leaders to validate assumptions and understand spend drivers.
• Monitor forecast vs. actual performance and help track accountability to approved budgets.
• Ensure all updates are well documented and easily tracked
• Budget vs. Actuals & Reporting
• Prepare monthly management reporting comparing actual results to forecast, plan, and prior year.
• Develop variance analysis with clear, concise commentary for leadership review.
• Track and analyze key financial and SaaS metrics to identify trends and emerging risks.
• Cross-Functional Collaboration
• Coordinate with HR, Sales, Marketing, and Operations to support headcount planning and departmental spend analysis.
• Review contracts and onboarding details to ensure new clients are accurately reflected in revenue reporting and models.
• Systems, Data & Process Improvement
• Support the use and ongoing improvement of FP&A tools (e.g., Drivetrain AI / Adaptive Planning), including data validation and reporting enhancements.
• Help automate recurring reports and standardize planning templates to improve efficiency and consistency.
• Ensure accuracy and integrity of data inputs used in forecasting and reporting.
• Ad Hoc & Strategic Support
• Conduct ad hoc analyses related to vendor spend, headcount, productivity, and operational efficiency.
• Assist with preparation of executive and board-level materials by pulling data, updating models, and refining visuals.
• Additional ad hoc tasks as assigned

Senior Financial Analyst, FP&A

Recruitment

• Lead full-cycle recruiting for both technical and non-technical roles.
• Build strong, authentic relationships with candidates, hiring managers, and teammates.
• Use automation tool and smart process to boost efficiency, elevate the candidate experience, and improve hiring quality.
• Evaluate technical candidates for real skill — not just resume keywords.
• Manage hiring across multiple states and time zones in a fully remote setup.
• Assess for fit and alignment, not sameness — you know how to spot people who share our drive, curiosity, and care for doing great work.
• Coach and collaborate with hiring managers to ensure alignment on expectations and cultural fit.
• Champion exceptional candidate experience throughout every touch point, regardless of outcome.
• Partner with the People team on projects that enhance hiring processes, workflows, and engagement.

Recruiter – Technical, Non-Technical

Analyst

• Monitor security dashboards and systems to identify, investigate, and remediate potential issues and threats.
• Manage centralized software licensing across the organization.
• Evaluate new and updated software to ensure it is secure, compliant, and free from vulnerabilities, malware, or other malicious content.
• Partner with Product and other teams to perform security reviews and support risk assessments.
• Proactively hunt for, analyze, and remediate security threats across infrastructure, applications, and endpoints.
• Maintain and optimize the organization’s information security scanning and monitoring toolsets.
• Collaborate with employees to remediate identified security, compliance, or system issues.
• Support and collaborate on project management and collaboration tools (e.g., Azure DevOps, Confluence, Jira).
• Implement, configure, and maintain security technologies such as firewalls, anti-malware solutions, intrusion detection systems, and encryption tools.
• Monitor network and system activity, respond to security incidents, and conduct root cause analysis.
• Perform vulnerability assessments, penetration testing, system audits, and risk analysis to ensure compliance with internal policies and industry standards.
• Assist with the development and maintenance of incident response plans and disaster recovery strategies.
• Stay current on emerging security threats and recommend proactive solutions to reduce risk.

InfoSec Analyst

Project Manager

• Own the delivery of our products and configured elements, from start to finish, for on-time and on-target deliveries with referenceable clients
• Manage stakeholder expectations (both internal and external) and ensure their satisfaction through appropriate escalation, risk management, scope control and product adoption
• Coordinate resources and deliverables in a matrixed, cross-functional organization to ensure delivery on commitments
• Prepare and maintain detailed project plans, status reports, agendas, risk and issue logs with accuracy and timeliness
• Understand and use standard tools, processes, and templates to ensure quality
• Communicate consistently to both internal and external stakeholders at all levels
• Proactively identify risks and actionable mitigation plans
• Self-motivated and fast learner who can appropriately prioritize their own work without the need for explicit instructions from leadership
• Plan and facilitate consultative working sessions with clients to understand dispute software requirements and prescribe best practices

Project Manager – Implementation

Growth Marketing

• Lead, hire, onboard, and develop a high-performing AM team that embodies Quavo’s commitment to Accountability and Authenticity.
• Set clear expectations, metrics, and deliberate performance standards.
• Provide ongoing coaching, structured evaluation, and candid, caring feedback.
• Foster a culture of ownership, collaboration, and continuous improvement — encouraging passion for client success and innovation in how we serve them.
• Own executive relationships for strategic or high-growth accounts.
• Serve as a trusted, authentic advisor by aligning client goals with Quavo’s solutions.
• Lead renewal and expansion strategies with AMs, holding the team accountable to growth targets.
• Drive MBR/QBR processes and performance scorecards showcasing ROI and value realization.
• Identify at-risk clients early and lead deliberate recovery plans.
• Responsible for NRR, GRR, ARR growth, and NPS outcomes across the portfolio.
• Partner closely with Sales, Product, Implementation, Support, and RevOps to deliver a seamless client experience.
• Translate client insights into innovative improvements across product and process areas.
• Represent the AM team in escalations and strategic discussions, modeling authentic communication and accountability.
• Implement and continuously refine scalable AM processes, playbooks, and reporting standards.
• Use client health metrics, forecasting tools (Salesforce, Snowflake), and data-driven insights to guide strategy and decisions.

Quality Engineer

Senior Financial Analyst, FP&A

Recruiter – Technical, Non-Technical

InfoSec Analyst

Project Manager – Implementation

Client Growth Manager