Quavo Fraud & Disputes

Growth Marketing

• Lead, hire, onboard, and develop a high-performing AM team that embodies Quavo’s commitment to Accountability and Authenticity.
• Set clear expectations, metrics, and deliberate performance standards.
• Provide ongoing coaching, structured evaluation, and candid, caring feedback.
• Foster a culture of ownership, collaboration, and continuous improvement — encouraging passion for client success and innovation in how we serve them.
• Own executive relationships for strategic or high-growth accounts.
• Serve as a trusted, authentic advisor by aligning client goals with Quavo’s solutions.
• Lead renewal and expansion strategies with AMs, holding the team accountable to growth targets.
• Drive MBR/QBR processes and performance scorecards showcasing ROI and value realization.
• Identify at-risk clients early and lead deliberate recovery plans.
• Responsible for NRR, GRR, ARR growth, and NPS outcomes across the portfolio.
• Partner closely with Sales, Product, Implementation, Support, and RevOps to deliver a seamless client experience.
• Translate client insights into innovative improvements across product and process areas.
• Represent the AM team in escalations and strategic discussions, modeling authentic communication and accountability.
• Implement and continuously refine scalable AM processes, playbooks, and reporting standards.
• Use client health metrics, forecasting tools (Salesforce, Snowflake), and data-driven insights to guide strategy and decisions.

Client Growth Manager

Infrastructure Engineer

• Maintaining Linux Operating System
• Maintaining cloud infrastructure environments
• Troubleshooting and researching issues
• Resolving Incidents and working Change Requests
• On call rotation and ability to work off hours for scheduled maintenance
• Ability to work with Non-Infrastructure employees to help with PM Tools (Jira/Confluence/etc)

Account Manager

• Own high-level client interactions and relationships
• Serve as a point of contact for clients throughout the customer lifecycle, fostering strong, trust-based relationships with internal and external stakeholders
• Triage incoming defects, drive out configuration requirements, and field enhancement requests to ensure client needs are addressed promptly and effectively
• Partner with the support developer for your clients to facilitate advanced triage, remediation, and code changes
• Demonstrate in-depth knowledge of the Quavo platform, including its functionality and capabilities, to guide clients toward achieving their goals
• Leverage expertise in claims, fraud, and disputes to ensure solutions align with clients’ industry-specific needs and challenges
• Drive client satisfaction by effectively tracking and managing all client support, monitoring, remediation, and configuration change work, ensuring timely resolutions and communication
• Lead weekly stand-up calls and other required communications, addressing client needs, providing updates on implementation projects, and ensuring satisfaction
• Provide client scorecard metrics to leadership, offering insights into overall client health and identifying areas for improvement or opportunity
• Resolve and/or escalate customer issues within defined service level agreements (SLAs) to ensure timely and effective resolutions
• Develop each client into a referral client by fostering long-term relationships and ensuring daily success within the product
• Perform additional duties as assigned and maintain compliance with all company policies and procedures

Revenue Operations

• Own and administer MCAE (Pardot), Clay, and integrated AI/automation tools
• Design and optimize workflows for lead capture, scoring, nurturing, and routing
• Maintain seamless integrations with MCAE, Salesforce, GTM Buddy, and other RevTech tools
• Deploy and manage bots, enrichment tools, and generative AI workflows for campaigns and personalization
• Automate repetitive marketing tasks while maintaining data integrity and compliance
• Partner with RevOps and Sales Ops to design AI-driven segmentation and scoring models
• Own marketing data hygiene, deduplication, and enrichment processes across all inbound and outbound sources
• Define, manage, and evolve ICP and persona frameworks, aligning data to firmographics, technographics, and behavioral attributes
• Leverage Clay, buyer intent data, and predictive AI models to identify and prioritize high-fit accounts in the financial services, fintech, and processor segments
• Maintain dynamic segmentation logic that enables personalized, scalable campaigns by tier, asset size, and engagement profile
• Partner with Marketing and Sales leadership to continuously refine targeting strategy based on conversion insights, win/loss data, and campaign performance
• Ensure full compliance with data privacy, opt-in/out, and regulatory guidelines while maintaining best-in-class data standards
• Build dashboards and reports that track marketing pipeline impact, conversion rates, and campaign ROI
• Deliver actionable insights that guide budget allocation and program optimization
• Support A/B testing and experiment design using Clay insights and MCAE data
• Partner cross-functionally with RevOps, Sales, and Client Success to ensure alignment across the GTM engine
• Provide system training and documentation for marketing and GTM stakeholders
• Contribute to continuous process improvement initiatives within the broader Revenue Operations organization

Revenue Operations Specialist

Product Marketing

• Lead product positioning, go-to-market planning, and competitive analysis for the company’s core fraud and disputes platform
• Partner with Product Management, Marketing and Sales to drive adoption, retention, and market differentiation
• Own and create GTM strategies for new features and product launches
• Work closely with Product to understand the roadmap and translate technical features into customer-facing value statements
• Lead competitive intelligence initiatives
• Develop product positioning and messaging that resonates with target audiences
• Collaborate with marketing to deliver sales enablement assets (pitch decks, training, one-pagers)
• Ownership of Quavo’s internal Confluence platform and be responsible for quality/upkeep
• Partner with Marketing to develop customer stories, case studies, and campaign content
• Analyze launch performance and feature adoption to optimize future GTM efforts
• KPIs: Launch adoption rate/Internal GTM understanding Customer engagement with new features Feedback quality from Sales and Product

Product Marketing Manager – Core Platform

Account Executive

• Utilizing a consultative sales approach, ensure Quavo’s solutions fit the client’s technical and business needs to create a trusted long-term relationship.
• Embody the Quavo Proven Process by working collaboratively within a matrixed organization to provide clients with expertise throughout the sales journey.
• Leveraging market trends and analysis to manage strategic sales motions alongside transactional, high-volume opportunities to continuously target qualified opportunities that will surpass sales quotas and goals.
• Continuous management, analysis, and meticulous upkeeping to the customer database (Salesforce platform) to support accurate and viable lead generation and marketing efforts.
• Being informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
• Provides input to strategic decisions that affect the functional area of responsibility.
• Consistently meet or exceed goals and quotas by refining, managing, and executing targeted sales activities.

Mid-Market Sales Executive

Systems Engineer

• Serve as the Salesforce owner: configuration, automation, user management, data integrity, and security.
• Design scalable architecture with flows, validation rules, and custom objects.
• Manage GTM tech stack (CRM, CPQ, commissions, sales engagement, marketing automation, CS platforms, enrichment tools).
• Own third-party integrations (e.g., ZoomInfo, Outreach, Clay, Ebsta).
• Implement and manage AI tools for forecasting, call insights, conversational intelligence, enrichment, and personalization.
• Design AI-assisted workflows (lead scoring, persona tagging, pipeline forecasting, content personalization).
• Automate manual and repetitive processes to improve seller efficiency and data quality.
• Build dashboards and reports to support GTM execution, forecasting, and board-level reporting.
• Partner with BI to ensure RevOps data powers enterprise-wide intelligence.
• Structure CRM data to be AI-ready and accurate across systems.
• Partner with GTM leaders to refine lead, opportunity, and customer lifecycle processes.
• Train and drive adoption of RevTech tools to maximize ROI.
• Continuously evaluate and recommend tools and process improvements to align people, process, and systems.