Quavo Fraud & Disputes

Performance Marketing

• Translate Quavo's ICP, account tiers, buyer personas, and revenue goals into a focused demand strategy across banks, credit unions, fintechs, processors, and sponsor banks.
• Partner with Product Marketing to maintain a current view of Quavo's target buyers, including their priorities, buying process, key stakeholders, and the conditions that create urgency for fraud and disputes solutions.
• Define the priority account segments, buying group members, pain points, and campaign themes for each quarter, and adjust focus as market conditions and sales priorities shift.
• Build account-based programs that use account fit, intent, enrichment, regulatory triggers, leadership changes, hiring patterns, and sales input to prioritize the right accounts and individuals.
• Develop campaigns for priority accounts that connect digital, sales outreach, executive programs, and events into a coordinated program, each with a defined audience, buyer problem, message, and measurement plan.
• Own the integrated campaign calendar across digital, email, paid, webinars, lifecycle nurture, partner programs, and sales-activated plays, maintaining clear ownership, follow-up motions, and performance visibility across all active programs.
• Design and run high-touch programs such as executive dinners, roundtables, conference moments, customer-led sessions, partner events, and other account-based experiences.
• Build the field operating model, including audience strategy, invitation approach, sales coordination, experience design, post-event follow-up, and account intelligence capture.
• Ensure field programs are integrated into broader account journeys, with clear connections to priority accounts, buying group engagement, active opportunities, and next-step motions.
• Improve conversion from engaged account to qualified sales conversation by strengthening offers, scoring, follow-up, proof points, ROI content, and competitive context.
• Define the demand measurement framework and run a regular cadence with Sales and Revenue Operations to review pipeline contribution, campaign performance, and account progression.
• Use performance data, AI, and automation to identify conversion gaps, test improvements, and optimize programs across the full funnel.

Director of Demand Generation

Financial Planning and Analysis

• Own the annual operating plan (AOP), rolling forecasts, and long-range plan (LRP) across all functions.
• Build and maintain a financial model: ARR bridge, NRR, CAC/LTV, Rule of 40, and free cash flow.
• Lead scenario planning and capital allocation analysis in partnership with the CFO.
• Serve as the embedded finance partner to Sales, Marketing, Product, and Engineering leadership.
• Develop and own GTM analytics: pipeline coverage, quota attainment, CAC payback, and segment-level unit economics.
• Lead monthly or quarterly department budget reviews with variance analysis, leading indicators, and actionable commentary.
• Lead preparation of board materials, investor decks and relations, and lender reporting packages.
• Own the KPI dashboard and management reporting infrastructure; drive adoption across the leadership team.
• Support equity events, M&A diligence, and credit facility compliance reporting as required.
• Build and lead a high-performing FP&A team as the company scales; currently a lean function with high expectations.
• Architect the financial systems and data infrastructure to support a scalable business.
• Drive automation and process improvement to shorten forecast and budgeting cycles.

VP, Financial Planning & Analysis

Account Manager

• Own a defined portfolios of mid-market and large clients, serving as the primary point of contact throughout the client lifecycle.
• Build and maintain trust-based relationships with operational managers, product owners, and key decision-makers within client organizations.
• Conduct regular cadence calls, business reviews, and strategy sessions to align on goals, surface risks, and demonstrate ongoing value.
• Identify and pursue expansion and upsell opportunities within your portfolio, owning the full expansion sales cycle from discovery through close.
• Monitor account health indicators (usage, support trends, sentiment) and proactively intervene before issues escalate.
• Drive net revenue retention by minimizing churn and positioning clients for long-term success on the Quavo platform.
• Develop success plans that map client goals to Quavo capabilities, creating clear roadmaps for product adoption and expansion.
• Track and report on expansion pipeline, renewal forecasts, and account health metrics to leadership on a regular basis.
• Develop working knowledge of the Quavo platform to guide clients on configuration, best practices, and optimal product utilization.
• Partner with the Marketing team to generate referrals and case study opportunities from satisfied clients.
• Maintain accurate client records, opportunity tracking, and health documentation in CRM tools.
• Provide account scorecards and sentiment summaries to leadership, surfacing insights and flagging accounts that need additional attention.
• Resolve or escalate client issues within defined SLAs, ensuring timely communication and follow-through.
• Contribute to internal knowledge sharing by documenting common client challenges, solution patterns, and escalation outcomes.

Product Manager

• Define product strategy, roadmap, and priorities for data platform and API-driven capabilities
• Own the definition and lifecycle of data products and APIs, including versioning, scalability, and long-term maintainability
• Define target consumers (internal teams, developers, partners), integration use cases, and business impact
• Define API contracts, data schemas, and integration patterns to ensure consistency, usability, and extensibility
• Treat developers and integration partners as primary customers, improving developer experience, documentation, and ease of integration
• Partner closely with engineering and data teams to deliver data pipelines and APIs
• Define and manage SLAs, performance expectations, and reliability standards for data and API products
• Communicate product vision, strategy, and roadmap to internal teams and external stakeholders
• Engage with internal and external consumers to gather feedback, validate integration use cases, and continuously improve platform usability
• Define and monitor key metrics such as API adoption, usage, latency, reliability, and integration success rates

Senior Product Manager – Data/API

• Define product strategy, roadmap, and priorities
• Define the problems to solve, target users, key use cases, and intended business impact
• Establish feature briefs, success criteria, and outcome measures
• Guide prioritization and tradeoff decisions from a client and business perspective
• Partner closely with engineering and data science teams to define and deliver data and AI-driven capabilities
• Collaborate with Product Owner and engineering partners to refine requirements and support execution, stepping in as needed to unblock progress and ensure delivery stays on track
• Communicate product vision, strategy, and progress to internal teams and external stakeholders, including sales, account management, and clients
• Partner with Product Marketing to support go-to-market efforts, while incorporating customer feedback through direct engagement (e.g., betas, discovery, validation)
• Leverage AI tools to accelerate research, analysis, and product development workflows
• Monitor adoption, feedback, and performance to ensure solutions are delivering value
• Incorporate regulatory considerations into product decisions

Senior Product Manager

• Partner with Product Managers to translate product strategy, roadmap, and priorities into detailed, actionable work
• Own and manage the product backlog for data platform and API capabilities, including grooming, prioritization, and refinement
• Write clear, detailed user stories and independently author acceptance criteria that enable engineering and QA to execute without ambiguity
• Define and document API behaviors, data structures, and integration requirements in collaboration with engineering and data teams
• Ensure clarity and completeness of requirements for data pipelines, APIs, and integrations, including edge cases and failure scenarios
• Partner closely with engineering to answer questions, resolve ambiguity, and unblock execution throughout the development lifecycle
• Actively participate in Scrum ceremonies, including sprint planning, standups, reviews, and retrospectives, maintaining a high-velocity delivery cadence
• Manage, maintain, and protect scope of product work to ensure timely and effective delivery
• Regularly communicate status, risks, and blockers to Product Managers and stakeholders
• Pair with Product and Delivery leadership to anticipate tradeoffs, sequencing decisions, and scope adjustments
• Develop deep subject matter expertise in assigned data and API domains, serving as a go-to resource for internal teams
• Support validation of delivered functionality, ensuring it meets defined acceptance criteria and quality expectations
• Incorporate regulatory, data governance, and security requirements into product definitions and execution
• Leverage AI tools to accelerate documentation, analysis, and workflow efficiency

Product Owner – Data, API

• Partner with other Product Managers to ideate, write and groom user stories for feature-driven projects and product work.
• Regularly communicate with the Product Lead potential blockers and product work status.
• Pair with Product Delivery Manager to anticipate necessary changes and tradeoffs to scope of work.
• Partner with Engineering to ensure clarity in requirements for software tickets.
• Manage, maintain and protect scope of product work to ensure timely, effective delivery of new and iterative functionality.
• Independently author Acceptance Criteria (AC) for user stories and software tickets, providing clear, self-sufficient documentation that enables developers and testers to implement and validate changes to our core product without requiring additional guidance.
• Develop deep subject matter expertise (SME) in assigned product areas, serving as the go-to resource for answering internal and external questions, providing internal training, and supporting team members on those product domains.
• Operate as an active, engaged member of a Scrum team—participating in sprint ceremonies including planning, daily standups, reviews, and retrospectives—while maintaining a high-velocity output in a demanding, fast-paced environment.
• Apply expertise in Regulation E and Regulation Z to ensure product features and requirements remain compliant with applicable consumer financial protection laws and card network rules.

Product Owner

Director

• Define and execute the Internal IT roadmap, aligning technology initiatives with business growth, operational priorities, and workforce needs.
• Own end-user computing services including laptops/desktops, mobile devices, peripherals, collaboration platforms, and SaaS productivity tools.
• Manage identity and access workflows that support efficient employee access to systems and applications, in coordination with Information Security.
• Drive standardization, automation, and simplification of Internal IT operational processes.

Director of Internal IT

Account Executive

• Own the executive and stakeholder relationships across a portfolio of 10-15 multimillion ACV named accounts, building trusted advisor status with VP, C-suite, and economic buyer contacts through consistent, high-quality engagement.
• Shift client conversations from reactive and transactional to forward-looking — leading strategic business reviews, roadmap discussions, and value realization planning on a regular cadence.
• Develop and execute success plans that map client goals to our product and service capabilities, identifying white space for expansion, up-sell, and multi-year contract structures.
• Drive net revenue retention (NRR) across your portfolio through proactive renewal management and expansion discovery well ahead of contract dates.
• Monitor adoption, usage trends, and health signals to anticipate issues and opportunities before they surface in client feedback.
• Collaborate with Sales, Product, and Finance on renewal strategy, pricing negotiations, and expansion proposals to deliver on client commitments and close complex, multi-stakeholder deals.
• Partner with Solutions Engineering and Technical Support to drive complex onboarding, integrations, and adoption programs.
• Represent the voice of your clients internally — surfacing strategic product gaps, escalating risks, and influencing roadmap priorities.
• Maintain rigorous pipeline hygiene and forecast accuracy in CRM, and contribute to playbook development, sharing strategies and best practices across the CX team