Qualiserve

Network Engineer

• Continuously monitor network environments and customer connectivity.
• Proactively identify and resolve network incidents.
• Troubleshoot connectivity, latency, and outages.
• Analyze alerts and events generated by monitoring tools.
• Log, track, and document technical tickets.
• Configure and administer network equipment.
• Manage routing, switching, and network segmentation.
• Configure and maintain VPNs, NAT, VLANs, and firewall policies.
• Support improvement and evolution activities for the network infrastructure.
• Administer FortiGate firewalls.
• Implement and maintain network security policies.
• Assist in analyzing network-related security events.
• Support incident and vulnerability mitigation.

Network Analyst / NOC

Security Analyst

• Ensure that the use of data and Artificial Intelligence occurs with governance, security, traceability, and adherence to best practices and regulatory frameworks, especially within the Microsoft ecosystem.
• Develop and support data governance policies applied to AI initiatives.
• Map risks related to the use of sensitive data in AI models.
• Assist with data classification, retention, and protection.
• Ensure compliance with the LGPD (Brazilian Data Protection Law) and other applicable regulations.
• Work in environments focused on Microsoft Entra ID (IntraID).
• Configure and monitor identity and access controls.
• Support the implementation of Conditional Access policies.
• Manage identities, RBAC, and Zero Trust principles.
• Support the definition of security controls for the use of generative AI.
• Assess data leakage risks in AI integrations.
• Help develop internal guidelines for the secure use of AI.
• Participate in technical assessments of projects involving AI.
• Support internal audits.
• Monitor security metrics.
• Assist in managing incidents related to data and identity.

Information Security Analyst – Data Governance, AI

Social Media Manager

• Turn Qualiserve's social channels into a strategic platform for authority, relationship-building, and opportunity generation.
• Build and execute a strategic content calendar (LinkedIn, Instagram and priority channels), aligning content with business goals.
• Establish a digital presence focused on thought leadership in Technology, Data & AI, Innovation and Culture.
• Develop a consistent brand narrative aligned with our cultural manifesto.
• Support social selling strategies with leadership and BDMs (Business Development Managers).
• Create creative campaigns aligned with lead-generation objectives.
• Produce funnel-oriented content (awareness, consideration and conversion).
• Support inbound marketing and employer branding efforts.
• Develop strategic scripts for videos, reels and human-centered content.
• Translate complex technical topics into accessible, strategic language.
• Test formats, approaches and the use of AI in content production and optimization.
• Monitor strategic metrics.
• Recommend data-driven improvements.
• Track impact on qualified engagement and opportunity generation.

Network Analyst / NOC

Information Security Analyst – Data Governance, AI

Social Media Analyst