Qualia

Product Marketing

• Support the development and execution of go-to-market strategies for new product launches and feature releases
• Own the release marketing process, collaborating with the product marketing team to deliver effective product training and go-to-market enablement
• Develop compelling value propositions and messaging that differentiate our products in the market and resonate with our target audiences
• Create high-quality content, including product decks, videos, customer case studies, and webinars that highlight product benefits
• Partner with sales teams to create effective tools, training materials, and collateral that empower them to communicate our product's value to prospects and customers
• Gather and synthesize customer feedback to help iterate on product messaging and positioning
• Work closely with Product, Marketing, Sales, and Customer Success teams to ensure alignment on messaging, campaigns, and overall marketing strategy

Product Marketing Manager

Customer Success Manager

• Drive operational excellence across the customer success organization; partner with Support and Managed Services teams to optimize processes, workflows, and performance
• Own the technical architecture and strategic development of Zendesk deployment across multi-brand architecture
• Build and maintain complex Zendesk workflows, integrations, triggers, automations, macros, custom fields, and forms
• Research, test, and deploy new CS and AI solutions; pilot emerging AI technologies and build proof-of-concepts
• Analyze support volume trends and customer signals to identify reduction opportunities via automation and process optimization
• Continuously refine Zendesk and ancillary systems to improve agent productivity and customer experience
• Build sophisticated reporting dashboards and performance metrics to provide actionable management insights
• Serve as a proactive partner and leader to Customer Success, RevOps, and CS Operations teams

Senior Customer Success Operations Analyst

Customer Support

• Built the leading B2B real estate technology transforming home buying and selling into a digital closing platform
• Provide timely and highly satisfactory customer service, including identifying issues, recommending solutions, and offering workarounds, upgrades, or patch releases
• Assist with testing and troubleshooting issues, and translate between customers and technical support and engineering teams
• Offer focused training on proper/recommended use of the software
• Contribute to a work environment that fosters pride and promotes personal growth
• Maintain productivity and quality standards
• Be responsible for the stewardship of sensitive customer information

Customer Support Representative

Full-stack Engineer

• Your work will focus on building and scaling web technologies, both frontend and backend. You’ll lead the design and implementation of our core web applications, diverse software integrations, payment-processing systems, and other strategic new features
• You will tackle our most challenging technical problems, driving projects from ideation to deployment and beyond
• Our engineers are generalists, and your responsibilities will be flexible based on company needs as well as your skills and interests. You will have a high degree of autonomy to identify and pursue impactful work

Staff Software Engineer

Technical Recruiter

• Own the end-to-end hiring process
• Collaborate with executives and org leaders to deeply understand their hiring needs
• Source qualified candidates, review resumes, and pre-screen candidates while moving the interview process forward in a timely manner
• Organize and facilitate interview debriefs
• Partner with the People Ops Onboarding team to create a smooth transition from accepting an offer to start date
• Create and own a flawlessly positive candidate experience
• Report to Qualia’s Manager of Recruiting
• 5+ years of full lifecycle technical recruiting experience
• A track record of success in building strong partnerships with Engineering teams and stakeholders
• Experience with Greenhouse
• A team player who is always looking for ways to improve themselves
• Thrives in a fast-paced environment and can adjust priorities on the fly
• While this role is based in Austin, Texas, we’re open to exploring remote possibilities for qualified candidates

Product Designer

• Own overall team performance and health, including resource allocation, project prioritization, and fostering a culture of high-quality design
• Coach and mentor designers on both soft and hard skills, supporting their development and career growth
• Cultivate a team culture rooted in craftsmanship, user-centered design, and continuous improvement
• Actively practice and champion customer-centric thinking across the organization
• Promote alignment and build trust across cross-functional teams by clearly communicating complex issues and fostering collaboration
• Proactively solicit and provide feedback within the design team and across the broader product org to continually raise the bar for quality
• Be a contributor to the organization’s strategic direction
• Do hands-on product design work, supporting both strategic vision and team execution
• Provide strategic, visual, and systems-oriented feedback across end-to-end flows to ensure experiences are simple and delightful
• Oversee complex design initiatives across multiple workstreams, maintaining high quality and clearing blockers to ensure timely delivery
• Take broad, conceptual ideas and turn them into useful, valuable products for our users
• Proactively identify new user problems and opportunities, working closely with research and data to define paths forward

Product Marketing Manager

Senior Customer Success Operations Analyst

Customer Support Representative

Staff Software Engineer

Technical Recruiter

Product Design Manager 1