Customer Support Representative
Qualia
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Built the leading B2B real estate technology transforming home buying and selling into a digital closing platform
- Provide timely and highly satisfactory customer service, including identifying issues, recommending solutions, and offering workarounds, upgrades, or patch releases
- Assist with testing and troubleshooting issues, and translate between customers and technical support and engineering teams
- Offer focused training on proper/recommended use of the software
- Contribute to a work environment that fosters pride and promotes personal growth
- Maintain productivity and quality standards
- Be responsible for the stewardship of sensitive customer information
Requirements
- You’ve worked directly in the real estate, title, and escrow business
- 1 to 2 years of industry experience
- Excellent organization and interpersonal skills
- Excellent verbal and written communication skills
- Strong software skills
- Customer service/support experience via phone and email
- Ability to work with all levels of customers, including end-users, management, and executives