QA Wolf

Customer Success Manager

• Work with a team of Customer Success Managers (CSMs) on areas like:
• Understanding customer goals and workflows to drive outcomes and long-term value
• Serving as a trusted advisor on QA and automated testing best practices
• Creating and execute success plans that clearly link product usage to business impact
• Building and maintaining alignment with technical and executive stakeholders
• Identifying risks early, handle objections, and manage escalations with clarity and urgency
• Collaborating with sales, product, and engineering to share feedback and improve the customer experience
• Delivering against targets for Net and Gross Dollar Retention (NDR/GDR)

Customer Success Associate

Revenue Operations

• Analyze GTM and sales data to identify trends, buying signals, pipeline opportunities, and areas for optimization across the sales funnel
• Partner closely with sales leadership and account executives to provide actionable insights that improve outbound targeting, prospecting efficiency, and conversion rates
• Build and maintain dashboards, reporting, and operational workflows that provide visibility into sales performance, pipeline health, and revenue metrics
• Audit, clean, and maintain CRM data (Salesforce) on an ongoing basis e.g. deduplication, data normalization, field hygiene, and building processes to keep it clean going forward
• Manage and support key GTM tools and vendor relationships, including Salesforce, LinkedIn Sales Navigator, Apollo, and other sales enablement platforms
• Identify gaps in processes, systems, or data integrity and proactively implement scalable solutions
• Manage and evolve fields, page layouts, record types, validation rules, flows, and user permissions
• Support territory planning, lead routing, enrichment strategies, and sales process improvements
• Collaborate cross-functionally with Marketing, Sales, Customer Success, and Operations teams to ensure alignment across the revenue organization
• Document what you build for enablement and scaling systems

Revenue Operations Specialist

Sales

• Coach & Develop: Drive performance of an eight person sales team through mentorship, 1:1s, and real-time deal support.
• Recruit & Build: Attract, hire, and retain top AE talent. Build a team that consistently hits and exceeds quota.
• Drive Revenue: Own the number. Forecast accurately, drive pipeline growth, and close business.
• Get in the Trenches: Join customer calls, attend regional events, support deal strategy, and help close complex, technical deals.
• Cross-Functional Leadership: Partner with marketing, sales ops, customer success, and product to align on GTM strategies.

Customer Success Associate

Revenue Operations Specialist

Head of Sales