Customer Success Associate

QA Wolf

Customer Success Associate supporting customers to drive outcomes using automated testing solutions. Collaborating with Customer Success Managers to address customer workflows and ensure satisfaction.

Posted 5/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 per yearWebsite

About the role

Key responsibilities & impact

Work with a team of Customer Success Managers (CSMs) on areas like:
Understanding customer goals and workflows to drive outcomes and long-term value
Serving as a trusted advisor on QA and automated testing best practices
Creating and execute success plans that clearly link product usage to business impact
Building and maintaining alignment with technical and executive stakeholders
Identifying risks early, handle objections, and manage escalations with clarity and urgency
Collaborating with sales, product, and engineering to share feedback and improve the customer experience
Delivering against targets for Net and Gross Dollar Retention (NDR/GDR)

Requirements

What you’ll need

Is hungry to dive in and learn about customer success
Thrives in ambiguous environments (like start ups) where adaptability, ownership, and initiative are key
Has great people skills and enjoys interfacing frequently with others to solve problems
Shares our values

Benefits

Comp & perks

100% Medical, dental, and vision
28 days of personal time off (PTO)
A remote-first culture allows you to work virtually anywhere

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

QA best practicesautomated testingsuccess plansbusiness impact analysisrisk identificationescalation managementcustomer experience improvementNet Dollar Retention (NDR)Gross Dollar Retention (GDR)

Soft Skills

adaptabilityownershipinitiativepeople skillsproblem-solvingcollaborationcommunicationtrustworthinessclarity