Q2

Program Manager

Q2

full-time

Posted on:

Location Type: Office

Location: Austin • Iowa • New York • United States

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Job Level

SeniorLead

Tech Stack

PMP

About the role

  • Provide oversight for multiple projects and workstreams supporting assigned clients within the Q2 Integrated Services organization.
  • Responsible for coordinating delivery across teams, maintaining program alignment with client objectives, and ensuring high-quality outcomes.
  • Serve as the primary point of contact for program delivery, managing communications with clients and internal stakeholders while driving overall program success.
  • Lead and manage multiple projects simultaneously within a matrixed environment, ensuring high-quality and timely delivery.
  • Coordinate cross-functional workstreams and manage interdependencies across internal teams and partners.
  • Develop and maintain program roadmaps for assigned financial institutions (FIs).
  • Manage program-level communications with clients and internal stakeholders.
  • Provide regular status updates and strategic insights to internal leadership, including senior executives.
  • Track program progress, identify changes in priorities or strategy, and communicate impacts.
  • Establish and maintain program governance, including risk and issue management and escalation as needed.
  • Proactively monitor program health, anticipating and addressing potential challenges.
  • Manage program documentation and reporting, including dashboards and standard program artifacts.
  • Monitor program resourcing and escalate potential capacity or staffing concerns.
  • Develop and support measurement and reporting frameworks such as KPIs, balanced scorecards, and dashboards.
  • Collaborate with cross-functional teams to develop and maintain delivery playbooks and operational best practices.
  • Foster strong client relationships and ensure a high standard of service delivery.

Requirements

  • Typically requires a Bachelor’s degree in (relevant degree)
  • Minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.
  • Project Management Methodology exposure preferred (PMP or PMI)
  • Strong analytical and problem-solving skills
  • Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
  • Experience leveraging AI tools and technologies to enhance program delivery, decision-making, and operational efficiency is preferred.
  • Good hands-on experience of MS Visio, Lucid charts etc.
  • Exposure to Jira, Salesforce, Qualtrics, PowerBI etc
  • Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.
  • Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
  • Capable of assessing project risks and related mitigation steps.
  • Client first attitude and commitment to satisfaction
  • Strong written and verbal communication skills
  • Excellent people and teamwork skills.
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
  • Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.
  • Financial Services and enterprise software experience preferred.
  • This position requires fluent written and oral communication in English.
  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
  • Health & Wellness
  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs – “You Earned it”
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprogram governancerisk managementKPI developmentdocumentationprogram roadmapsanalytical skillsproblem-solvingprocess developmentcapacity management
Soft Skills
communication skillsclient relationship managementteamworkattention to detailorganizational skillsmulti-taskingcreativityprioritizationfollow-throughclient satisfaction
Certifications
PMPPMI