Lead and manage large-scale programs, ensuring timely and successful delivery.
Develop and implement program plans, including scope, schedule, budget, and resource allocation.
Collaborate with stakeholders to define program objectives, requirements, and deliverables.
Identify and mitigate risks, ensuring program goals are achieved within constraints.
Coordinate and lead cross-functional teams, including technical, operations, and business stakeholders.
Monitor program progress, track milestones, and provide regular status updates to senior management.
Regularly interact with internal and external leadership, including executives, acting as the primary escalation point.
Create and maintain program documentation, including standard artifacts and reporting dashboards.
Define and manage program governance (controls).
Actively manage risks and issues, taking appropriate corrective measures.
Maintain a forward-looking view of assigned programs, anticipating issues before they arise.
Ensure compliance with industry standards, regulations, and best practices.
Foster a culture of continuous improvement and innovation within the program team.
Interpret contract terms and manage program scope and deliverables accordingly.
Provide mentorship and guidance to junior team members.

Requirements

Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 12+ years of related experience; or an advanced degree with 8 years of experience; or equivalent related work experience.
Project Management Methodology exposure preferred (PMP or PMI)
Strong analytical and problem-solving skills
Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
Good hands-on experience of MS Visio, Lucid charts etc.
Exposure to Jira, Salesforce, Qualtrics, PowerBI etc
Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.
Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
Capable of assessing project risks and related mitigation steps.
Client first attitude and commitment to satisfaction
Strong written and verbal communication skills
Excellent people and teamwork skills.
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.
Financial Services and enterprise software experience preferred.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits

Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementrisk managementproject planninganalytical skillsproblem-solvingdocumentation buildingprocess developmentcustomer satisfactionproject risk assessmentprogram governance

Soft Skills

leadershipcommunication skillsteamworkattention to detailorganizational skillsmulti-taskingmentorshipstakeholder managementcreative solutionscontinuous improvement

Certifications

PMPPMI