PwC

Senior Manager, Delivery Excellence – Secondment

PwC

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$144,700 - CA$241,200 per year

Job Level

Senior

About the role

  • Oversee and implement quality management processes for consulting deliverables
  • Analyze data sources to support Delivery Excellence process improvements
  • Identify areas for improvement and implement strategies to enhance service delivery
  • Collaborate with internal stakeholders to ensure alignment with quality standards
  • Maintain records and reports related to quality management and service delivery
  • Contribute to enhancing staff experience on client engagements by designing engagement processes
  • Create presentations, training materials, job aids, and other deliverables to upskill organization
  • Work with 50+ leaders across Consulting practice to improve delivery processes
  • Report on Consulting sales and delivery KPIs and performance
  • Manage and report on platforms, tools, and methods

Requirements

  • Hands-on experience managing projects / programs
  • Experience consulting and working directly with clients
  • Demonstrated experience in contract management
  • Demonstrated success with product and technology delivery in the consulting space
  • Experience using project delivery platforms (Jira, AzureDevOps), Agile, AI
  • Experience improving project outcomes and establishing quality controls and governance
  • Skills building performance reporting (data models, data analysis, Power BI)
  • Experience developing and communicating role expectations, playbooks
  • Experience reviewing and improving Learning and Development content
  • Experience building a community of delivery coaches
  • Ability to work independently and as part of a team
  • When applying to a Quebec based opportunity, fluency in French is required; outside Quebec, French is an asset
  • Located in Montreal, Ottawa, Toronto, Calgary or Vancouver