Manager, Performance Management
RBC
PythonSQLTableau
Senior Manager, Delivery Excellence
PwC
full-time
Posted on:
Location Type: Office
Location: Toronto • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$144,700 - CA$241,200 per year
Job Level
Senior
About the role
- Oversee and implement quality management processes to ensure that all deliverables and services meet the highest standards of excellence
- Analyze various data sources to support recommendations for Delivery Excellence processes improvements with evidence
- Identify areas for improvement and implement strategies to enhance service delivery and client satisfaction
- Collaborate with internal stakeholders to ensure alignment with quality standards
- Maintain accurate records and reports related to quality management and service delivery
- Contribute to enhancing staff experience on client engagements by designing processes that ensure that engagements are meaningful, well defined, and well governed throughout the engagement lifecycle
Requirements
- Hands-on experience managing projects / programs
- Must have experience consulting and working directly with clients
- Must have demonstrated experience in contract management
- Must have demonstrated success with product and technology delivery in the consulting space
- Experience using a variety of project delivery platforms, tools, and methods such as Jira, AzureDevOps , Agile, AI, etc
- Ability to work independently and as part of a team
- Fluency in French is required when applying to a Quebec based opportunity; outside of Quebec, fluency in French is an asset
Benefits
- Competitive compensation package
- Inclusive benefits
- Flexibility programs that will help you thrive in work and life
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality managementdata analysiscontract managementproject managementproduct deliverytechnology deliveryservice deliveryprocess designAgileAI
Soft skills
client satisfactioncollaborationindependenceteamworkstakeholder alignment
