Client Solutions Manager
Vidsy
Technical Solutions Consultant
PVcase
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive healthy adoption, net retention, and reduce churn.
- Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
- Act as a technical point of contact for low-touch customers when escalations require clarification, deeper product expertise, or group sessions.
- Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
- Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
- Collaborate with cross-functional PVcase teams, including Sales, Product, Customer Education, and Marketing, to ensure a seamless customer journey.
- Partner with Support and Product teams to ensure recurring technical questions are captured and solved in scalable assets.
- Surface opportunities for expansion or cross-sell based on technical usage signals.
- Contribute to the design and delivery of scalable digital solutions that proactively address customer needs.
Requirements
- Solar or Engineering backgrounds required.
- Hands-on technical experience with CAD/engineering or solar industry software required.
- Fluency in additional languages beyond English preferred (German, Spanish, Italian).
- Startup / Scale-up experience preferred.
- Experience creating and delivering scalable enablement assets (webinars, video demos, how-to guides, knowledge base articles).
- Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.
- Strong communication skills to effectively collaborate with internal and external teams.
- Experience in managing customer accounts, handling escalations, and resolving issues.
- Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
- Excellent time management, project management, and interpersonal skills to collaborate effectively with internal and external stakeholders.
- Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
- Experience managing complex technical projects and translating concepts into actionable customer guidance.
- Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
- Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.
