Customer Success Manager, Payments
Solutions by Text
Customer Success Manager, Strategic
Pushpay
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Build and foster relationships with key Enterprise customers
- Quota-based responsibility for retention, renewal rate, and increased business in a specific book of accounts
- Structure contract terms and pricing that drive business objectives
- Ensure customers are using and seeing value from the Pushpay platform
- Drive annual renewal dollars, expansion, upsell of products, and grow giving through the Pushpay platform
- Ensure customer success in deployment, adoption, and usage of Pushpay
- Proactively build and grow relationships with senior staff and executive contacts of strategic customers
- Perform high sales activities: large volume of calls and emails
- Provide Pushpay product training, deployment assistance, and support giver adoption
- Travel to lead on-site business review presentations with customers when restrictions lift
- Manage the full-cycle renewal process from prospect to close, including discovery, negotiation, and closing
- Other related duties as assigned
Requirements
- Bachelor’s Degree or additional equivalent years of experience
- At least 5 years of inside sales, account management, renewal team management and experience with maintenance renewal process
- Working knowledge of Salesforce.com or a similar CRM system
- Strong understanding of the Not-for-Profit, Education, or Faith verticals
- Established connections within the industry
- Proficiency with popular technology platforms used in the sector
- Proven track record with quota/ target attainment
- Ability to build relationships with large account sets
- Experience managing large, strategic accounts
- Ability to build relationships with key executives, senior management and decision makers
- Strong written and verbal communication skills
- Problem solving and self-directed, resourceful work ethic
- Ability to multi-task and prioritize in a transactional work environment
- Business acumen and comfort learning technology
- Detail oriented and able to manage opportunities and customer interactions accurately
- Strong interpersonal and customer service skills
- Proven performer with goal attainment history
- Naturally curious and continuous learner
Benefits
- 100% employer-paid premiums for Medical, Dental, and Vision for employee
- 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents
- 401K match
- Remote: TX only
- 12 paid company holidays
- 2 paid Volunteer Time Off days
- 15 days PTO to start, increases with tenure (PTO varies by position)
- Paid parental and adoption leave
- Compensation: $100k base + $22k variable = $122k OTE
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inside salesaccount managementrenewal team managementmaintenance renewal processquota attainmentcustomer successcontract structuringnegotiationdeployment assistanceproduct training
Soft skills
relationship buildingcommunication skillsproblem solvingself-directedresourceful work ethicmulti-taskingprioritizationbusiness acumendetail orientedinterpersonal skills
Certifications
Bachelor’s Degree
