Customer Success Manager
InterPayments
Senior Customer Success Manager, PEO
Deel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Focus on a smaller number of high-value strategic accounts and develop comprehensive account strategies for long-term success
- Proactively identify and mitigate risks; coordinate internal stakeholders to address customer issues timely
- Build relationships with senior stakeholders; understand customers' business and hiring plans; implement customer success plans
- Host regular business reviews to assess partnership health
- Act as the voice of the customer by collecting product and operational feedback and prioritizing requirements
- Project manage internal stakeholders to deliver priority items while setting expectations with customers
- Provide high-quality day-to-day customer experience and coordinate timely responses to customer requests
- Drive adoption of platform features to improve customer experience and retention
Requirements
- Minimum of 6+ years of relevant work experience, including client-facing experience
- Previous experience in at least one: fast-growth startup, top-tier management consulting, investment banking, or private equity
- Relationship builder; remains calm during crisis or criticism
- Quantitatively inclined and data savvy; able to draw insights from complex data sets
- Enjoys working in fast-paced environments; reliable self-starter with growth mentality
- Solid track record of achievement with quantifiable business impact
- Strong analytical foundation; ability to manipulate and synthesize data
- Curious and interested in making an impact
- Ability to speak, read, and write English fluently
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
- Healthcare and benefits provided in 109 countries
- Scalable benefits, rewards, and perks reflecting inclusivity and access for all
- Accommodation on request during recruitment process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproject managementcustomer success strategiesrisk mitigationquantitative analysisstakeholder managementbusiness reviewscustomer experience improvementfeature adoptioninsight generation
Soft skills
relationship buildingcalm under pressureself-startergrowth mentalityanalytical thinkingcuriositycommunicationproblem-solvingadaptabilityreliability
