Customer Success Manager

• Focus on a smaller number of high-value strategic accounts and develop comprehensive account strategies for long-term success
• Proactively identify and mitigate risks; coordinate internal stakeholders to address customer issues timely
• Build relationships with senior stakeholders; understand customers' business and hiring plans; implement customer success plans
• Host regular business reviews to assess partnership health
• Act as the voice of the customer by collecting product and operational feedback and prioritizing requirements
• Project manage internal stakeholders to deliver priority items while setting expectations with customers
• Provide high-quality day-to-day customer experience and coordinate timely responses to customer requests
• Drive adoption of platform features to improve customer experience and retention

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