Customer Success Manager
InterPayments
Customer Success Manager
Chainalysis
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop a deep understanding of customers' challenges and industry trends to provide consultative guidance
- Establish a regular cadence of contact and reviews with customers to understand stakeholders and organizational goals, proactively solve problems, and maintain customer health
- Meet with customers virtually and in-person, requiring travel 20-30% based on customer and business needs
- Increase adoption, renewal, and net retention by monitoring usage, noticing meaningful trends, and executing strategic account plans
- Answer advanced product usage and technical questions related to data and investigations across the product suite
- Collaborate cross-functionally and advocate for customer needs to leaders in internal departments
- Support cross-functional initiatives to improve overall customer experience
- Provide input on automating, simplifying, and improving daily workflows to make the Customer Success team more efficient and scalable
Requirements
- Customer Success or Account Management experience with a digital or software product
- Prior experience in the technology space
- Experience building out customer journeys, account plans and expanding product adoption
- Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
- An interest in cryptocurrency and a passion to deliver on Chainalysis’ mission to build trust in blockchains
- Willingness to travel 20-30% for customer and business needs
- Authorization to work in the United States (application form asks about legal authorization and sponsorship)
Benefits
- Remote work (Remote - USA)
- Interview accommodations available for applicants with disabilities
- Opportunity to work on mission-driven projects involving cryptocurrency investigations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementCustomer Journey BuildingAccount PlanningProduct AdoptionData AnalysisTechnical Support
Soft skills
Emotional IntelligenceEmpathyProblem SolvingCollaborationCommunication
