Puppy Dreams

Claims Specialist

• Initiate the investigation of new claims
• Evaluate coverage and make appropriate policy decisions
• Evaluate and negotiate settlements of collision, specified perils, and property damage
• Manage and oversee the work of outside adjusters and appraisers
• Develop basic understanding of liability and coverage principles
• Recognize state specific laws and claims regulations
• Summarize and make recommendations for disposition of claims
• Respond to time sensitive materials including intercompany arbitration hearings
• Manage a diary system to systematically review and resolve claims
• Maintain state license

Senior Property Claims Examiner

• adjust claims while ensuring that business development opportunities are maximized.
• marketing and follow-up of opportunities in a timely manner.
• create a dynamic portfolio requiring extremely well-honed organizational skills to enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

Liability & Casualty Claims Adjuster

• Initiate the investigation of new claims
• Make coverage decisions based on the Named Peril Policies
• Evaluate settlements of personal property damage as appropriate
• Establish contact with the insured and storage facility within established protocol
• Recognize coverage issues and bring them to the attention of the supervisor
• Develop basic understanding of all entities under this program and their corresponding certificates and policies
• Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation
• Respond to time sensitive material including but not limited to department of insurance complaints
• Manage a diary system to systematically review and resolve claims within the specified state and client compliance guidelines
• Maintain state license by completing continuing education coursework and/or work towards a claims designation
• Other duties as assigned by the claims supervisor.

Claims Representative – Personal Property

• Initiate the investigation of new claims
• Make liability/coverage decisions
• Evaluate and negotiate settlements of collision, specified perils, property damage, and liability losses as appropriate
• Manage and oversee the work of outside adjusters, appraisers and experts
• Establish contact with the insured and claimant within established protocol
• Recognize coverage issues and bring them to the attention of the supervisor
• Develop basic understanding of liability and coverage principles
• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation
• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority
• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints
• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines
• Maintain state license by completing continuing education coursework and/or work towards a claims designation
• Handle small claim suits as needed

Liability Claims Examiner

Customer Support

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answers all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Customer Support Specialist

• Produce reports with occasional guidance from Manager
• Direct Field Adjusters on task assignment investigations
• Settle claims directly with Insureds or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met
• Report back to the syndicate or self-insured according to their guidelines

Senior Property Claims Examiner

Liability & Casualty Claims Adjuster

Claims Representative – Personal Property

Liability Claims Examiner

Customer Support Specialist

Property Claims Examiner Trainee