Puppy Dreams

Claims Specialist

• Rapid contact and follow-up with policyholders and claimants
• Investigate the cause and report to clients with solid recommendations
• Provide high-level customer service to clients and policyholders throughout the claims process
• Perform assigned tasks in accordance with established work standards, policies, and procedures

Automobile Claims Adjuster – Remote

• Contact et suivi rapides avec les assurés et les réclamants
• Enquêter sur la cause et faire rapport aux clients avec des recommandations solides
• Fournir un service à la clientèle de haut niveau
• Exécuter les tâches conformément aux normes de travail

Automobile Claims Adjuster – Télétravail

Electrical Engineer

• Assess, analyze and research cause and origin of fires where electrical components and equipment are involved
• Interview witnesses, service personnel and other local officials
• Inspections shall include, but not be limited to, roofs, attics, crawlspaces, partially destroyed buildings, fire damaged buildings, and elevated structures
• Experience determining product design, defects, and electrical forensic failure analysis
• Experience investigating electrical and mechanical equipment’s such as air conditioners, power saws, refrigerators, power drills, elevator controllers, elevators, escalators etc.
• Able to recognize potential subrogation opportunities
• The ability to climb, work at heights, and work at all temperatures is required
• The ability to assess the general safety of fire damaged structures is essential
• Lead projects from start to finish
• Provide clear, accurate, and timely reports

Fire Investigator – Electrical Engineer

• Initiate the investigation of new claims
• Make liability/coverage decisions
• Evaluate and negotiate settlements of collision, specified perils, and property damage, as appropriate.
• Manage and oversee the work of outside adjusters, appraisers and experts.
• Establish contact with the insured and claimant within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of liability and coverage principles.
• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.
• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods.
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.
• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Handle small claim suits as needed.

Property Claims Examiner

• Investigating and settling transportation first party claims and third-party claims
• Evaluate coverage and make appropriate policy decisions
• Evaluate and negotiate settlements of collision, specified perils, property damage, and transportation losses
• Manage and oversee the work of outside adjusters, appraisers and experts
• Develop a basic understanding of liability and coverage principles
• Recognize state specific laws and claims regulations throughout the United States
• Complete research to determine market value on automobiles and heavy equipment
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority
• Respond to time sensitive material including intercompany arbitration hearings
• Manage a diary system to systematically review and resolve claims
• Handle small claim suits as needed

Senior Transportation Claims Examiner

Administration

• Receive, review and accurately open new client claims in the system ensuring policy declaration pages reconcile with data once verified claim was intended for IPG handling
• Accurately enter claims and financial data in various client databases and reconcile with our internal claims system
• Prepare financial and data reports as required
• Create client loss runs and liaise with clients to clarify and confirm needs
• Ensure policy declarations are accurate and interact with clients as required to obtain appropriate setup documents
• Troubleshoot data conflicts directly with clients and examiners
• Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details
• Other duties as assigned such as processing incoming and outgoing mail (regular and courier), financial recording of recovery cheques received, answering telephones, general services required to assist smooth operation of the office

Automobile Claims Adjuster – Remote

Automobile Claims Adjuster – Télétravail

Fire Investigator – Electrical Engineer

Property Claims Examiner

Senior Transportation Claims Examiner

Claims Administrator