Puppy Dreams

Insurance

• Manage claims from start to finish on behalf of insurers by conducting prompt and thorough investigations
• Schedule and manage meetings with various stakeholders
• Provide clients with regular updates on developments, coverage issues, and key elements of the assigned files
• Draft client reports with recommendations, and explanatory letters to insureds and claimants
• Deliver exceptional customer service by maintaining strong communication with all parties involved
• Timely and accurately document all relevant developments, including facts and circumstances of the loss and coverage issues
• Maintain a calendar to manage claim developments effectively
• Represent clients in disputes and collaborate with professionals such as lawyers, notaries, engineers, architects, accountants, bankruptcy trustees, and others
• Manage stakeholder expectations, negotiate settlements, and resolve claims in accordance with client instructions

Claims Adjuster, Crime & Cyber Claims

Administration

• Receive, review, and accurately open new client claims
• Enter claims and financial data in client databases
• Ensure policy declarations are accurate and obtain setup documents from clients
• Troubleshoot data conflicts directly with clients and examiners
• Ensure claims are opened timely and in conformity with data standards
• Process incoming and outgoing mail, financial recording of cheques, and general office services as needed

Claims Account Administrator

• Investigating and adjusting personal and commercial property claims
• Delivering high-quality service in accordance with ClaimsPro and client standards
• Ensuring timely and fair claim settlements within corporate policy guidelines
• Investigate, negotiate and settle claims
• Direct field investigations as required for exposure and within account guidelines parameters
• Make initial contact as per account guidelines
• Report to client as per account guidelines
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and the insured
• Providing guidance and direction to adjusting peers on claims handling strategies and issue resolution
• Supervising back up and support as required (providing support to the team, approve reserves and payments)
• Assisting with the training and development of staff on accounts specific processes
• Assisting with the resolution of claims issues / escalations
• Providing secondary resource and contact for clients

Technical Claims Specialist, Property

Account Manager

• Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
• Establish and implementation of Best Handling Practices unique to each client.
• Respond to client stakeholders and internal stakeholders (operations, sales) and address inquiries/concerns as needed.
• Create and maintain Service Level Agreements and Claims Handling Process/Guideline documents per client contractual obligations.
• Conduct regular stewardship and client-facing meetings.
• Support achievement of financial and production targets through management of KPIs (abeyance, adjuster billings, claims response times, cycle times, account receivables).
• Adjuster performance management via quality assurance reviews, audits, regular adjuster meetings, and complaint management.
• Weekly review of the operational dashboard KPI targets.
• Provide potential leadership, guidance and mentoring of a dedicated adjusting team.
• Act in a consultative and advisory capacity on claims matters and technical issues.
• Participate in the RFP process for new business and existing client contract renewals.

Account Manager, National Accounts – Insurance

• Investigate, negotiate and settle personal and commercial auto claims, as well as third-party liability claims
• Adjust claims actively while maximizing business development opportunities through marketing and timely follow-up
• Deliver high-quality service in accordance with ClaimsPro and client standards and corporate policy guidelines
• Direct field investigations as required for exposure and within account guidelines
• Make initial contact and report to client as per account guidelines
• Identify liability exposures, recommend reserves, recommend investigations, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and the insured
• Provide guidance and direction to adjusting peers on claims handling strategies and issue resolution
• Supervise backup and support as required, including approving reserves and payments
• Assist with training and development of staff on account-specific processes
• Assist with resolution of claims issues and escalations; act as secondary resource and client contact

Technical Claims Specialist, Auto

• The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.
• Key Responsibilities of a Strata Adjuster: Assessing Damage; Complete Investigation into the nature of the claim, including: Conduct Site Inspections: Visit affected properties to document damage, take photographs, and estimate repair costs; Inspects damage to common property (e.g., roof leaks, water damage in shared walls, fire in hallways). Determines the cause of the damage (e.g., storm, plumbing failure, negligence). Determining Coverage: Reviews the strata insurance policy and Strata By Laws to see if the damage is covered. Assesses whether the damage falls under strata insurance (common property) or individual unit owner responsibility .
• Liaising with Stakeholders: Communicates with: Strata managers; Unit owners; Insurance companies; Contractors or engineers
• Estimating Repair Costs: Prepares or reviews cost estimates for repair or replacement. May bring in contractors or restoration companies.
• Managing the Claim Process: Recommends payment amounts to the insurer. Ensures fair settlement based on policy terms and damage assessment. Monitors progress of repairs.
• Reporting: Prepares formal reports for insurers and strata corporations. Documents findings, damage cause, and repair recommendations.

Claims Adjuster, Crime & Cyber Claims

Claims Account Administrator

Technical Claims Specialist, Property

Account Manager, National Accounts – Insurance

Technical Claims Specialist, Auto

Claims Adjuster, Strata Claims