Puppy Dreams

Customer Support

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answers all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Customer Support Specialist

Claims Specialist

• Produce reports with occasional guidance from Manager
• Direct Field Adjusters on task assignment investigations
• Settle claims directly with Insureds or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met
• Report back to the syndicate or self-insured according to their guidelines

Property Claims Examiner Trainee

Call Center Representative

• Answer incoming calls for new claims
• Make outgoing calls for messages received regarding new claims
• Enter new claim information into the client website
• Messages examiner with information regarding existing claims
• Communicates with insureds and co-workers in a professional, positive and proactive manner.
• Work collaboratively across all internal departments.
• Adhere to all company and department personnel policies and procedures.
• Other related responsibilities and tasks as assigned by your immediate supervisor or other management as directed.

Call Center Specialist

Engineer

• Review and sign-off on technical reports
• Direct the site activities of field staff
• Liaise directly with clients on a file-by-file basis
• Complete hydrogeological and environmental site investigations
• Oversee remediation activities, primarily on environmental spills and contaminated sites
• Work in cooperation with project managers across the country
• Assist field staff to problem solve and maintain the highest level of professional standards
• Accept responsibility for the overall quality of remedial work completed by field staff
• Provide mentorship for junior staff

Environmental Engineer – Geoscientist

• Work with the Director and management to create and enhance Pario’s strategic plan
• Translate the strategic plan into a vision and plan for implementation
• Lead and champion change
• Mentor, inspire and challenge field and mid-management staff to meet their full potential
• Maintain strong relationship with clients
• Build and execute strategic account penetration plans
• Ensure customer relationship management by establishing ongoing communication, customer satisfaction and face-to-face interaction
• Review and direct that activities of field staff
• Sign-off on all geotechnical reports to clients and regulators
• Undertake peer review of competitor’s reports and projects as requested by our clients

Environmental Engineer, Geoscientist

Insurance

• Investigate all types of insurance claims
• Assess damages and negotiate claim settlements
• Gather statements from policyholders and/or witnesses
• Investigate facts and circumstances to determine the cause and liability of the loss
• Inspect and determine the extent of damages
• Negotiate a fair and satisfactory settlement for all parties

Claims Adjuster, Field, Hybrid, Full-time

• Investigate all types of personal and commercial insurance claims
• Assess damages and negotiate claim settlements on behalf of insurance companies or self-insured parties
• Obtain account of events from policyholders and/or witnesses/third parties by interviewing them with tact and vigilance
• Investigate facts and circumstances to determine the cause and liability of the loss
• Provide well-founded recommendations to clients
• Inspect and determine the scope of damages according to our clients' standards
• Negotiate a fair and satisfactory settlement for all parties involved

Field Claims Adjuster, Auto, Hybrid, Full-time

• Accountable for the delivery of XA reporting and XA Client Guidelines
• Support Director of IMS and Regional adjusting teams
• Provide oversight and guidance on files requiring technical direction
• Create, manage, and oversee XA Standard Operating Procedures
• Maintain current client guidelines and expectations related to the use of XA
• Monitor and maintain active XA user list
• Assist with onboarding of adjusters to projects
• Collaborate with key stakeholders on any special projects and initiatives related to XA

Property Technical Specialist, Insurer Management Services

• Examine moderate to intermediate complex property claims
• Produce reports with occasional guidance from Manager
• Direct Field Adjusters on task assignment investigations
• Settle claims directly with Insureds or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met
• Report back to the syndicate or self-insured according to their guidelines

Property Claims Examiner Trainee – Full Time

• Investigating and settling property and first party claims and third-party claims
• Initiate the investigation of new claims
• Make liability/coverage decisions
• Evaluate and negotiate settlements of collision, specified perils, and property damage, as appropriate
• Manage and oversee the work of outside adjusters, appraisers and experts
• Establish contact with the insured and claimant within established protocol
• Recognize coverage issues and bring them to the attention of the supervisor
• Develop basic understanding of liability and coverage principles
• Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation
• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority
• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints
• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines
• Maintain state license by completing continuing education coursework and/or work towards a claims designation
• Handle small claim suits as needed
• Other duties as assigned by the claims supervisor

Property Claims Examiner

Account Manager

• Management of a portfolio of client accounts relating to automobile, property and general liability exposures
• Establish and implementation of Best Handling Practices unique to each client
• Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed
• Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
• Conduct regular stewardship and client facing meetings
• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables
• Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
• Weekly review of the operational dashboard KPI targets
• Potential leadership, guidance and mentoring of a dedicated adjusting team
• Act in a consultative and advisory capacity on claims matters and technical issues
• Participation in the RFP process for new business and existing client contract renewals