Puppy Dreams

Administration

• Accurately enter claims and financial data in various client databases and reconcile with our internal claims system
• Prepare financial and data reports as required
• Create client loss runs and liaise with clients to clarify and confirm needs
• Troubleshoot data conflicts directly with clients and examiners
• Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details

Claims Administrator

Communications

• Develop and execute our communication strategy, internally and externally
• Manage media relations
• Collaborate with different departments to ensure accurate and timely communication
• Develop and maintain relationships with media contacts
• Manage the company’s social media presence including content creation, posting and engagement
• Monitor and analyze media coverage, providing regular insights and recommendations for improvement
• Prepare internal communications and presentation for employees and stakeholders
• Track, measure, and report on the effectiveness of marketing campaigns and initiatives

Communication Specialist

• Provide professional writing and communications in support of SCM’s product offerings.
• Collaborate, write, edit and provide expertise in developing company brochures, case studies, web content and print releases.
• Support the SCM sales team in responding to request for proposals.
• Maintain consistency with the development and implementation of company branding.
• Guide and lead SCM’s corporate branding and external communications, including media releases, news stories, and position papers.
• Develop and support internal communications working with SCM Leaders to create corporate announcements regarding IT, HR, and Finance.
• Editor for internal TrailBlazer newsletter.
• Other special projects as assigned.

Communications Coordinator

Accounts Receivable

• Reporting to the Accounts Receivable Manager, the Accounts Receivable Administrator plays a key role in supporting departmental objectives and fostering a high-performance environment.
• Apply expertise to ensure that SCM’s corporate accounting activities comply with generally accepted accounting principles, trust law, regulatory requirements, and industry’s best practices.
• Build and maintain strong working relationships with internal partners and customer representatives.
• Accurately record and post payments using Great Plains and SCM’s payment application in accordance with financial policies and procedures.
• Complete regular bank deposits using the Remote Cheque Scanner and, when required, make deposits in person at the bank.
• Ensure Accounts Receivable ledgers are balanced weekly and prior to month-end.
• Process assigned adjustments accurately and efficiently.
• Participate in an in-office rotation to open, sort, batch, and scan incoming cheques in preparation for allocation and deposit.
• Investigate and resolve payment issues and client inquiries promptly, documenting notes in the system for audit and record-keeping purposes.
• Support operations by completing Work Order requests and adjustments in a timely manner.
• Maintain organized electronic filing systems.
• Review and assess current processes to identify opportunities for workflow and efficiency improvements.
• Respond to audit inquiries within required timelines.
• Participate in special projects as assigned.
• Perform other financial duties as needed.

Accounts Receivable Administrator

Insurance

• The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized
• This involves marketing and follow-up of opportunities in a timely manner

Claims Adjuster, Field or Desktop Claims

• Actively adjust claims while maximizing business development opportunities
• Market and follow-up on opportunities in a timely manner

Claims Adjuster – Property/Multiline

• Actively adjusts claims while ensuring that business development opportunities are maximized
• Involves marketing and follow-up of opportunities in a timely manner

• Manage claims from start to finish on behalf of insurers by conducting prompt and thorough investigations
• Schedule and manage meetings with various stakeholders
• Provide clients with regular updates on developments, coverage issues, and key elements of the assigned files
• Draft client reports with recommendations, and explanatory letters to insureds and claimants
• Deliver exceptional customer service by maintaining strong communication with all parties involved
• Timely and accurately document all relevant developments, including facts and circumstances of the loss and coverage issues
• Maintain a calendar to manage claim developments effectively
• Represent clients in disputes and collaborate with professionals such as lawyers, notaries, engineers, architects, accountants, bankruptcy trustees, and others
• Manage stakeholder expectations, negotiate settlements, and resolve claims in accordance with client instructions

Claims Adjuster, Crime & Cyber Claims

• Receive, review, and accurately open new client claims
• Enter claims and financial data in client databases
• Ensure policy declarations are accurate and obtain setup documents from clients
• Troubleshoot data conflicts directly with clients and examiners
• Ensure claims are opened timely and in conformity with data standards
• Process incoming and outgoing mail, financial recording of cheques, and general office services as needed

Claims Account Administrator

• Investigating and adjusting personal and commercial property claims
• Delivering high-quality service in accordance with ClaimsPro and client standards
• Ensuring timely and fair claim settlements within corporate policy guidelines
• Investigate, negotiate and settle claims
• Direct field investigations as required for exposure and within account guidelines parameters
• Make initial contact as per account guidelines
• Report to client as per account guidelines
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and the insured
• Providing guidance and direction to adjusting peers on claims handling strategies and issue resolution
• Supervising back up and support as required (providing support to the team, approve reserves and payments)
• Assisting with the training and development of staff on accounts specific processes
• Assisting with the resolution of claims issues / escalations
• Providing secondary resource and contact for clients

Technical Claims Specialist, Property

Account Manager

• Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
• Establish and implementation of Best Handling Practices unique to each client.
• Respond to client stakeholders and internal stakeholders (operations, sales) and address inquiries/concerns as needed.
• Create and maintain Service Level Agreements and Claims Handling Process/Guideline documents per client contractual obligations.
• Conduct regular stewardship and client-facing meetings.
• Support achievement of financial and production targets through management of KPIs (abeyance, adjuster billings, claims response times, cycle times, account receivables).
• Adjuster performance management via quality assurance reviews, audits, regular adjuster meetings, and complaint management.
• Weekly review of the operational dashboard KPI targets.
• Provide potential leadership, guidance and mentoring of a dedicated adjusting team.
• Act in a consultative and advisory capacity on claims matters and technical issues.
• Participate in the RFP process for new business and existing client contract renewals.

Account Manager, National Accounts – Insurance

• Investigate, negotiate and settle personal and commercial auto claims, as well as third-party liability claims
• Adjust claims actively while maximizing business development opportunities through marketing and timely follow-up
• Deliver high-quality service in accordance with ClaimsPro and client standards and corporate policy guidelines
• Direct field investigations as required for exposure and within account guidelines
• Make initial contact and report to client as per account guidelines
• Identify liability exposures, recommend reserves, recommend investigations, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and the insured
• Provide guidance and direction to adjusting peers on claims handling strategies and issue resolution
• Supervise backup and support as required, including approving reserves and payments
• Assist with training and development of staff on account-specific processes
• Assist with resolution of claims issues and escalations; act as secondary resource and client contact

Technical Claims Specialist, Auto

• The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.
• Key Responsibilities of a Strata Adjuster: Assessing Damage; Complete Investigation into the nature of the claim, including: Conduct Site Inspections: Visit affected properties to document damage, take photographs, and estimate repair costs; Inspects damage to common property (e.g., roof leaks, water damage in shared walls, fire in hallways). Determines the cause of the damage (e.g., storm, plumbing failure, negligence). Determining Coverage: Reviews the strata insurance policy and Strata By Laws to see if the damage is covered. Assesses whether the damage falls under strata insurance (common property) or individual unit owner responsibility .
• Liaising with Stakeholders: Communicates with: Strata managers; Unit owners; Insurance companies; Contractors or engineers
• Estimating Repair Costs: Prepares or reviews cost estimates for repair or replacement. May bring in contractors or restoration companies.
• Managing the Claim Process: Recommends payment amounts to the insurer. Ensures fair settlement based on policy terms and damage assessment. Monitors progress of repairs.
• Reporting: Prepares formal reports for insurers and strata corporations. Documents findings, damage cause, and repair recommendations.

Claims Administrator

Communication Specialist

Communications Coordinator

Accounts Receivable Administrator

Claims Adjuster, Field or Desktop Claims

Claims Adjuster – Property/Multiline

Claims Adjuster – Property/Multiline

Claims Adjuster, Crime & Cyber Claims

Claims Account Administrator

Technical Claims Specialist, Property

Account Manager, National Accounts – Insurance

Technical Claims Specialist, Auto

Claims Adjuster, Strata Claims