Liability Claims Examiner

Puppy Dreams

Liability Claims Examiner responsible for investigating and settling liability and first-party claims. Work involves strong communication and customer service in a remote role.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Initiate the investigation of new claims
Make liability/coverage decisions
Evaluate and negotiate settlements of collision, specified perils, property damage, and liability losses as appropriate
Manage and oversee the work of outside adjusters, appraisers and experts
Establish contact with the insured and claimant within established protocol
Recognize coverage issues and bring them to the attention of the supervisor
Develop basic understanding of liability and coverage principles
Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation
Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods
Summarize and make recommendations for disposition of claims in excess of the individual settlement authority
Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints
Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines
Maintain state license by completing continuing education coursework and/or work towards a claims designation
Handle small claim suits as needed

Requirements

What you’ll need

High School Diploma or Equivalent required
Bachelor’s degree is preferred
Experience with Lloyd’s of London is preferred
Proficient in Microsoft Office
Experience with Xactimate
Able to be licensed in states, countries where necessary
AIC designation preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims investigationliability decisionssettlement negotiationmarket value researchtotal loss settlementstate valuation methodscompliance regulationsclaims dispositionsmall claim suits

Soft Skills

communicationnegotiationorganizationattention to detailproblem-solving

Certifications

AIC designationstate license