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Customer Support Specialist
Puppy DreamsCustomer Support Specialist providing administrative support and managing claims for clients. Collaborating with the team to resolve client inquiries in a dynamic environment.
About the role
Key responsibilities & impact- Provides administrative support for client claims
- Maintains Claim Databases
- Sets up all new claims within the required time frame
- Answers all phone calls for client programs
- Provides follow up to all open claims in client systems and claim files
- Fills in on other programs when needed
- Attends monthly team meetings
- Other duties as assigned
Requirements
What you’ll need- High School Diploma or Equivalent required
- Bachelor’s degree is preferred
- Proficient in Microsoft Office
- Strong writing skills and proper use of grammar
- Excellent time management skills
- Strong communicator (verbal and written)
- Ability to multi-task and handle high volume of concurrent tasks
Benefits
Comp & perks- Health insurance
- Flexible working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrative supportclaim databasesclaims processingtime management
Soft Skills
strong writing skillscommunicationmulti-tasking
Certifications
High School DiplomaBachelor’s degree