Public (Retail World SA)

IT Support Engineer – Help Desk

Public (Retail World SA)

full-time

Posted on:

Location Type: Hybrid

Location: Kifisia • Greece

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Tech Stack

AndroidCloudMacOS

About the role

  • Install and configure user’s computer systems
  • Respond to user IT support requests
  • Manage meetings with users to diagnose software, networking, or hardware issues
  • Provide software support on PCs and laptops, such as troubleshooting, installing, removing a few different software applications (Outlook 365, Windows programs, Internet Explorer, Chrome, Firefox, etc.)
  • Administration and configuration (user, groups, reset passwords)

Requirements

  • 3 years’ experience in similar position
  • Experience in Windows 10/11 & Microsoft Office
  • Knowledge of Android System
  • Basic knowledge of Networking & Security
  • Basic knowledge in Domain Services will be an asset.
  • Basic knowledge in Office 365 Cloud Platform will be an asset
  • MS Windows Server or M365 Certification will be an asset
  • Basic knowledge of MacOS will be an asset.
Benefits
  • 💼 Competitive compensation & benefits package
  • 💰 Performance-based bonus scheme
  • 🧑‍⚕️ Comprehensive life & health insurance
  • 🏡 Flexible hybrid working model – to support your work-life balance
  • 🧡 Psychological support via a professional helpline for you and your family
  • 🚀 Career growth opportunities in a role that evolves with you
  • 🎉 Valuable experience in a well-known and fast-growing organization
  • 📚 Continuous learning and upskilling through tailored programs
  • 🏃🏽‍♂️ Employee Wellness Program – office Pilates & sports teams (padel, football, volleyball & more)
  • 🚗 Alternative transportation with company shuttle buses to our offices
  • 📲 Exclusive access to our employee app, OrangeGen, packed with tools, news & perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows 10Windows 11Microsoft OfficeAndroid SystemNetworkingSecurityDomain ServicesOffice 365MacOSTroubleshooting
Soft Skills
IT supportUser managementCommunicationProblem-solvingMeeting management
Certifications
MS Windows Server CertificationM365 Certification