Public (Retail World SA)

Human Resources

• Manage the full recruitment process: sourcing, screening, and interviewing candidates.
• Work closely with store managers to understand staffing needs.
• Create and follow recruitment plans.
• Manage and update job postings on multiple platforms.
• Attend job fairs and recruitment events.
• Prepare and deliver timely recruitment reports to management.

HR Trainee

Supply Chain

• Lead projects in various Supply Chain & Operations areas to provide best-in-class customer service.
• Coordinate with external vendors and internal teams to ensure operational excellence.
• Analyze data and make decisions for improving KPIs to department targets.
• Use & develop Supply Chain systems to optimize performance.

Supply Chain – Operations Specialist

Accounting Manager

• Record and manage financial documents such as expense and purchase invoices.
• Monitor and update inventory records.
• Reconcile accounting entries and ensure accuracy.
• Provide support to the store network.
• Participate in financial projects and ad-hoc tasks as needed.

Stores Accounting Specialist

• Assist in the preparation of financial statements in full compliance with IFRS standards on an annual basis.
• Provide support during the month-end and year-end close processes, including the preparation of journal entries and reconciliations
• Conduct research on accounting issues and provides recommendations based on IFRS guidelines
• Collaborate effectively with internal teams and external auditors throughout the financial audit process.
• Contribute to ad-hoc financial projects, analyses, and reporting initiatives as required.
• Perform IFRS adjustments, with a strong focus on IFRS 16 (leases).

IFRS Accounting Specialist

Product Manager

• Participates in the formulation of the product assortment
• Monitors the replenishment for all sales channels based on commercial policy and procedures
• Maintains the product code list of the liability categories
• Coordinates and monitors the implementation of promotional activities in all sales channels (Stores, e-Commerce)
• Monitors & analyzes the competition and supports the formulation of pricing policy
• Composes and communicates commercial reports (market, sales, profitability, stocks, etc.)

Assistant Product Manager

Analyst

• Maintain communication with banks and ensure proper execution of payments.
• Monitor daily cash flow and bank balances across company accounts.
• Support the preparation of weekly and monthly cash flow reports and forecasts.
• Assist in the management of bank guarantees and related documentation.
• Provide support in treasury-related analysis and reporting.

Treasury Analyst

Financial Planning and Analysis

• Analyze and control the performance of the company’s specific business channels.
• Drive short- and long-term forecasts and budget construction.
• Monitor operational KPIs and identify performance trends.
• Participate in budgeting and forecasting processes, supporting data collection and validation.
• Provide insightful commentary on key business indicators and performance drivers.
• Support the development of ad hoc analyses and presentations for internal stakeholders.
• Partner with key stakeholders across functions to support decision-making and business growth.

Financial Analyst

Recruitment

• Collaborates closely with hiring managers to comprehensively understand the company’s talent requirements for each role, aligning with competitive hiring goals and expectations
• Utilizes various sourcing methods to identify and engage with qualified candidates, maintaining high-touch relationships through a robust candidate database
• Manages the end-to-end interview, selection, and closing process, ensuring a smooth transition for successful candidates
• Takes ownership of designing and implementing a candidate experience that reflects our company's values and culture
• Conducts reference checks as necessary to validate candidate qualifications and suitability
• Facilitates the offer process, extending offers and negotiating employment terms in alignment with company policies and guidelines
• Oversees onboarding and the new hire process, ensuring a seamless integration into the organization
• Stays actively engaged with job boards, social networks, and recruiting platforms to attract quality candidates, creating and posting compelling job descriptions and announcements
• Ensures compliance with employment laws and regulations throughout the screening, hiring, and selection process
• Manages the full recruiting lifecycle across diverse roles, supporting managers in identifying, hiring, and retaining top talent
• Organizes and participates in job fairs and recruitment events to cultivate a strong candidate pipeline

Talent Acquisition Specialist – Tech

Call Center Representative

• Take full responsibility for managing the Contact Center support team.
• Oversee Contact Center sales operations.
• Ensure the Contact Center team maintains high customer care performance by fully implementing policies, procedures, and best practices.
• Collect, analyze, and evaluate KPIs to monitor CSRs’ performance and ensure an excellent customer experience.
• Provide daily guidance and communication to employees to ensure timely, efficient, and knowledgeable resolution of customer cases and complaints.
• Lead the Customer Support team by delegating responsibilities, assigning tasks, and following up on progress.
• Identify and implement process improvements to enhance the customer experience and increase operational efficiency.
• Guide and support Team Leaders in designing, evaluating, and optimizing customer journeys to reduce customer effort and deliver high-quality interactions.

Contact Center Operation Supervisor

Engineering Manager

• Lead, guide, and support a team of architects and designers, ensuring project quality, efficiency, and on-time delivery.
• Actively participate in the design and development of architectural layouts, interior concepts, and store prototypes.
• Oversee the creation of floor plans, technical drawings, and 3D visualizations, providing input and validation where needed.
• Coordinate material and finish selections to ensure cohesive and functional design outcomes aligned with brand aesthetics.
• Collaborate closely with the Commercial, Retail, and Visual Merchandising teams to align store design with operational and customer experience objectives.
• Supervise the preparation of technical documentation required for permitting, construction, and project handover.
• Ensure compliance with building codes, safety regulations, and sustainability principles.
• Introduce innovative materials, technologies, and sustainable design practices for retail environments.
• Manage multiple design projects simultaneously, maintaining visibility on timelines, deliverables, and resources.
• Act as the main liaison between internal stakeholders and external partners (architects, contractors, vendors).

Design & Engineering Manager

Sales

• Deliver onboarding and induction training for new sales team members, ensuring a smooth integration into our retail culture and standards.
• Develop and deliver interactive training sessions focused on sales techniques, customer engagement, and product expertise.
• Collaborate closely with the Retail Operations and HR teams to identify training needs and design relevant development programs.
• Conduct in-store coaching sessions and provide ongoing support to enhance performance and confidence in the sales floor.
• Evaluate training effectiveness through feedback, performance data, and store results, and propose continuous improvement actions.
• Create engaging digital learning materials (presentations, guides, quizzes) for use within our LMS platform.
• Support the rollout of new sales processes, product launches, and campaigns by preparing and upskilling store teams.
• Participate in the company’s 5-day Induction Program, representing the sales training stream.

Sales Trainer

• Conduct thorough market research and analysis for the assigned Tech category to align commercial strategy with market opportunities
• Monitor industry trends, consumer behavior, and competitor activities to inform strategic decision-making
• Take ownership of the assigned product category: determine product mix, implement pricing policies, and manage stock supply to ensure optimal inventory levels
• Regularly evaluate and adjust product offerings based on market dynamics and performance analysis
• Cultivate and develop professional relationships with internal and external partners, including suppliers
• Engage in effective communication to align strategies and negotiate offers with internal teams and external suppliers
• Negotiate offers and oversee the procurement process for products from internal and external suppliers, ensuring favorable terms
• Promote products across commercial channels, including physical stores, e-commerce platforms, and call centers
• Collaborate with marketing teams to develop and execute promotional strategies
• Participate in corporate merchandising policy and supervise implementation across commercial channels
• Conduct in-depth competitive analysis to support development and adjustment of pricing policies
• Generate comprehensive reports covering purchases, sales, profitability, stock levels, supplier performance, training initiatives, and promotions for the assigned product category
• FMCG/field merchandising experience will be valued and applied to category management activities

Product Manager, Technology

Ecommerce

• Drive net sales and day-to-day operations and know sales situation through sales and customer behavior analysis and follow up
• Monitor channel performance & online assortment vs previous year and vs competition
• Identify opportunities, threats and set priorities based on biggest customer impact
• Responsible for daily optimization and evaluation of our online touchpoints, components and customer relevance
• Align sales goals and execution strategy towards customer base growth
• Evaluate what assortment is relevant to whom based on data & insights
• Track and follow up experience KPIs on site and in owned channels
• Collaborate across departments to execute omnichannel strategies and improve customer experience

eCommerce Activation Specialist

General Counsel

• Draft, review, and assist in the negotiation of commercial contracts (supplier, vendor, and service agreements).
• Provide legal support on matters related to civil, labor, consumer, and commercial law.
• Conduct legal research and prepare legal notes, memos, and opinions.
• Monitor legislation and regulatory changes and ensure compliance with applicable requirements.
• Assist in resolving disputes, claims, and litigation matters, including coordination with external counsels.
• Draft and review Board of Directors and General Assembly minutes; support corporate projects (share capital increases, loans, filings with authorities).
• Manage corporate records and legal documentation, including signature, notarization, and legalization processes.
• Update and maintain legal templates; support the implementation of legal policies and compliance procedures.
• Collaborate with external stakeholders (law firms, auditors, notaries, regulators) on corporate and regulatory issues.
• Provide day-to-day support to internal departments to facilitate business operations while mitigating legal risks.