Junior Application Support Engineer

Public (Retail World SA)

Application Support Engineer providing 2nd/3rd line support for business-critical applications at Public Group. Engaging in troubleshooting, maintenance, and deployment activities in a hybrid workplace.

Posted 6/8/2026full-timeKifisia • 🇬🇷 GreeceJuniorWebsite

Tech Stack

Tools & technologies

LinuxSQL

About the role

Key responsibilities & impact

Provide 2nd/3rd line support for business-critical applications.
Investigate, diagnose, and resolve application incidents and service requests.
Troubleshoot production issues and identify root causes.
Coordinate with development teams to implement fixes.
Maintain incident documentation and resolution logs.
Monitor system health, logs, and performance metrics.
Perform routine system maintenance and upgrades.
Support application deployments and release management activities.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or related field
0-2 years of experience in Application Support or Systems Support
Knowledge of:
SQL / databases
Windows or Linux environments
APIs or integrations
Understanding of ITIL processes (incident, problem, change management) & Log analysis and monitoring tools
Strong analytical and problem-solving skills
Excellent communication skills
Ability to work under pressure in production environments

Benefits

Comp & perks

💼 Competitive compensation & benefits package
💰 Performance-based bonus scheme
🧑‍⚕️ Comprehensive life & health insurance
🏡 Flexible hybrid working model – to support your work-life balance
🧡 Psychological support via a professional helpline for you and your family
🚀 Career growth opportunities in a role that evolves with you
🎉 Valuable experience in a well-known and fast-growing organization
📚 Continuous learning and upskilling through tailored programs
🏃🏽‍♂️ Employee Wellness Program – office Pilates & sports teams (football, volleyball & more)
🚗 Alternative transportation with company shuttle buses to our offices
📲 Exclusive access to our employee app, OrangeGen, packed with tools, news & perks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdatabasesWindowsLinuxAPIsITILlog analysismonitoring toolsapplication supportsystems support

Soft Skills

analytical skillsproblem-solving skillscommunication skillsability to work under pressure

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology