PTV Logistics

Support Specialist, Developer Components

PTV Logistics

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

JavaJavaScript

About the role

  • Providing 1st and 2nd level support for our international customers Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs) Proactively contributes to finding solutions in close collaboration with 3rd level support as needed Preparing support documentation, e.g., FAQs, Knowledge Base articles, … Proactive contributions to improving our support processes Keeping expertise up to date by continuous familiarization with new product versions, e.g. by participation in product testing, review meetings, … Processing user feedback for product development and Product Management to improve customer satisfaction Ongoing close cooperation with the development and Product Management teams Supporting development team in writing tutorials and code samples

Requirements

  • IT-related University degree, apprenticeship or several years of practical experience in the IT professional domain Very good comprehension skills for quick familiarization with the PTV product world and the use cases of our customers Interested in road logistics use cases Customer focus and strong communication skills Language Skills: Fluency in English, both written and spoken. Communicating clearly in German. Creativity in finding solutions and the ability to prioritize tasks independently Ideally practical experiences in the field of road logistics and its challenges Good programming skills in Java, JavaScript, C# or another high-level programming language. Ideally, practical experiences in web client development with web services and REST APIs