PTV Logistics

Program Manager

• Lead the strategy, execution, and optimization of digital customer success programs
• Create and execute multi-channel engagement campaigns using email, in-app messaging, webinars, newsletters, and automated sequences
• Host regular 1: many customer programs including monthly webinars, group training sessions, office hours, and cohort-based workshops
• Monitor customer health and execute proactive intervention campaigns
• Design standardized global programs that are flexible and tailored to different regional nuances
• Collect and analyze customer feedback to identify areas for improvement
• Measure, analyze, and optimize program performance through continuous testing
• Work closely across the Customer Experience team and with Sales, Marketing, Partnerships, Product, and Support teams
• Develop and maintain customer success resources, including guides, tutorials, webinars, and best practices.

Digital Customer Success Program Manager

Customer Success Manager

• lead and develop a team of Scale Customer Success Managers
• accountable for developing and overseeing scalable programs
• design and optimize proactive outreach campaigns
• report on program progress and success metrics
• drive consistent and high-quality delivery of scale programs

Scale Customer Success Team Manager

Accounting Manager

• Provide functional leadership of the General Ledger team.
• Prepare monthly IFRS reporting for multiple international entities.
• Prepare annual financial statements in accordance with local accounting and tax requirements.
• Manage and monitor posting processes in the general ledger.
• Work closely with internal departments and external partners.
• Develop processes, policies and controls for general ledger accounting.
• Support the implementation and continuous improvement of ERP systems.

Accounting Team Lead – General Ledger

Sales

• DEVELOP A SALES STRATEGY: Analyze market trends and monitor competitor activity.
• Implement the company’s commercial policy and define the optimal strategy for the French market in alignment with management.
• Target vertical markets and develop the corresponding sales pitch.
• Organize commercial outreach initiatives.
• GROW SALES: Support sales representatives in meetings with strategic clients and in negotiating key deals.
• Manage and retain the company’s major accounts.
• Coordinate joint activities with marketing throughout the year.
• Maximize sales (ARR).
• MANAGE THE SALES TEAM: Motivate the sales team.
• Define and coordinate the actions of all sales staff (SDR / AM / AE / Partner Manager).
• Monitor achievement of sales targets.
• Ensure correct implementation of sales techniques.
• Oversee sales activity.
• Enforce CRM and order management processes.

Sales Director, France

Customer Support

Providing 1st and 2nd level support for our international customers
Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs)
Proactively contributes to finding solutions in close collaboration with 3rd level support as needed
Preparing support documentation, e.g., FAQs, Knowledge Base articles, …
Proactive contributions to improving our support processes
Keeping expertise up to date by continuous familiarization with new product versions, e.g. by participation in product testing, review meetings, …
Processing user feedback for product development and Product Management to improve customer satisfaction
Ongoing close cooperation with the development and Product Management teams
Supporting development team in writing tutorials and code samples

Digital Customer Success Program Manager

Scale Customer Success Team Manager

Accounting Team Lead – General Ledger

Sales Director, France

Support Specialist, Developer Components