Data & Support Analyst
SmartLight Analytics
SQL
Data and Technical Support Manager
Progressive Turnout Project
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $7,280 - $8,190 per month
Job Level
Junior
About the role
- Ensure seamless technical operations for Distributed Organizing program in California, Georgia, New Jersey, Pennsylvania, and Virginia
- Maintain and monitor program software systems including mapping tools, volunteer portals, and mobile applications
- Ensure optimal functionality of EveryAction, Mobilize, and other campaign technology platforms
- Conduct regular system checks, performance monitoring, and maintain backup systems and data recovery protocols
- Coordinate with vendors and PTP VP Data to resolve platform-wide technical problems
- Monitor email and technical support inboxes and provide immediate real-time troubleshooting assistance to volunteers via email, phone, chat, or one-on-one calls
- Create and maintain technical support documentation, FAQs, and troubleshooting guides
- Track and analyze patterns in technical support requests and assist with data cleanup for volunteer, supporter, and engagement records
- Ensure accurate data flow between volunteer activities and central campaign databases; monitor data quality and generate reports on engagement and system usage
- Manage technical aspects of content across owned digital platforms, automated email sequences, text message systems, and volunteer notification platforms
- Collaborate with campaign director and digital teams to ensure technical systems support volunteer recruitment and retention goals
Requirements
- You have at least 1-2 years of technical support, database management, or systems administration experience–whether in political campaigns, nonprofit organizations, or customer service environments
- You are deeply committed to protecting democracy and energized by work that helps increase Democratic voter turnout
- You are a patient and clear communicator, with experience providing technical support to non-technical users via email, phone, or chat
- You have exceptional attention to detail and strong problem-solving skills, meaning you can quickly diagnose technical issues and provide effective solutions
- You are comfortable using and troubleshooting customer relationship databases and tools like Mobilize, EveryAction, VAN/VoteBuilder, or similar platforms
- You are an empathetic and efficient communication who can help frustrated volunteers solve technical problems with patience and clarity
- You are curious and resourceful, whether that means researching software bugs, testing system functionality, or exploring new technical solutions
- You are skilled at working independently and managing multiple technical support requests simultaneously
- You have advanced experience using Google Workspace (Gmail, Calendar, Docs, Sheets, Drive) and are comfortable with spreadsheet functions and data management
- Preferred: Experience with political campaign technology stacks and voter databases
- Preferred: Background in database administration, data analysis, or system administration
- Preferred: Familiarity with mobile application troubleshooting and smartphone-based campaign tools
- Preferred: Experience with API integrations and data synchronization between platforms
- Preferred: Knowledge of basic HTML, CSS, or other web technologies for troubleshooting digital platforms
- Preferred: Experience providing technical support in high-volume, fast-paced environments
- Preferred: Background in quality assurance testing or system performance monitoring
