Contact Center Manager, RN
Progyny, Inc.
Salary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for operations, communication, and development of strategic site partnerships
- Develops global enrollment and retention solutions to increase patient screening, randomization, and compliance
- Builds and manages patient engagement service offerings and associated costs for global bids, including vendor and in-house resource allocation
- Designs and implements patient engagement assessments for awarded studies, focused on impact measurement, analysis, and mitigation planning
- Participates in scientific conferences, meetings, symposia, etc. to collect information on patient access and diversity
- Assesses patient enrollment challenges and opportunities in ongoing and completed studies to improve patient recruitment and retention strategies
- Liaises with other PSI departments to collate operational feedback and support patient engagement strategy
- Liaises with Project Management to evaluate the impact of recruitment services on patient enrollment metrics for awarded studies
- Collaborates with Business Development and Feasibility to identify and illustrate the value-add of prioritized recruitment services
- Develops and facilitates training programs to department staff and across key functional areas based on area of expertise
Requirements
- University/college degree, ideally in the life science or health care field
- MD, PharmD, PhD, or RN qualification is a plus
- A minimum of 5 years’ experience in clinical research
- A minimum of 3-5 years’ experience in site communication, site relationship management, and patient recruitment; CRO experience preferred
- Experience in scientific report writing, independent research, and data analysis
- Proficiency in standard MS Office applications
- Must have critical thinking and problem-solving skills and have the ability to work autonomously
- Proficiency in and the ability to learn/work with different databases and software tools
- For this position, PSI is not hiring individuals who require work visa for employment or continued employment now or anytime in the future.
