Client Trainer II – Fixed Ops
Cox Enterprises
Operations Manager – Emergency Management and Response
Michael Baker International
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $190,000 per year
Job Level
SeniorLead
About the role
- Responsible for developing, maintaining and growing client relations, including monitoring client satisfaction
- Support disciplines that have existing client relationships and leverage those relationships in search of growth opportunities
- Assist the business development team and clients in identifying funding and procurement options
- Participate in formulating business development processes and enhancements including developing long range goals and objectives
- Provide leadership and direction by mentoring and motivating staff on topics including business development and client relations
- Participate in internal and external professional development activities
- Stay knowledgeable of trends and current developments within contractor procurement and adapt to new client driven policies and programs
- Coordinate business development activities within the office and department including go/no go decisions, client outreach and marketing, teaming agreements, proposal development and interview preparation
- Fully engage in EMR pursuits to win new work, grow new work added and expand the business
- Work across multiple teams and offices as needed
- Review project proposals or plans to determine scope, time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources
- Establish work plans for large and complex projects, arrange staffing for each phase, and arrange for recruitment or assignment of project personnel as needed
- Develop and implement project plans/methodologies for large, multi-discipline and significantly complex projects
- Confer with project staff to outline workplan and assign duties, responsibilities, and scope of authority; manage project resources including indirect resources
- Perform advanced strategic analysis of project management development and success to align with company goals and strategies
- Review status reports prepared by project personnel and modify schedules or plans as required
- Prepare project reports for management, clients or others, and perform complex cost management analysis
- Develop and maintain client engagement to ensure satisfaction; act as a strategic partner with clients
- Lead and direct activities of project personnel to ensure project progresses on schedule and within prescribed budget
- Other duties as assigned
- Occasional travel may be required
Requirements
- 15+ years of related experience
- Bachelor’s Degree, in Business Administration or related field
- U.S. Citizenship with ability to obtain and maintain a Public Trust Clearance
- Excellent oral and written communication skills, proactive communicator, and problem-solver
- Strong attention to detail and demonstrated ownership and accountability for work
- Capability to work in a dynamic environment; willingness to be flexible and adaptable to changing priorities
- Strong multi-tasking and organizational skills
- Demonstrated supervisor and mentoring skills
- Ability to build rapport and establish positive relationships with existing and prospective Michael Baker International clients
- Solid work ethic and drive to be a leader in the company and in the professional community
- Occasional travel may be required
