Contact Center Manager, RN
Progyny, Inc.
Job Level
Mid-LevelSenior
About the role
- Nurse Case Manager (NCM) is single point of contact for patients and caregivers
- Align regionally to educate patients, caregivers and families affected by generalized Myasthenia Gravis (gMG)
- Provide direct educational training and support about gMG and prescribed argenx products
- Provide resources to help patients manage their disease and coordinate treatment
- Participate in one-on-one communications with patients and caregivers
- Manage patient cases across regions as coverage and volume requires
- Communicate insurance coverage updates and findings to patients/caregivers
- Review and educate patients/caregivers on financial assistance programs eligibility
- Coordinate logistical support for patients to receive therapy and manage disease
- Collaborate with Patient Access Specialist, Case Coordinator, Field Reimbursement Manager to resolve reimbursement issues
- Engage with provider case coordinators to ensure individualized support
- Empower patients through patient-focused education to advocate for themselves
- Develop relationships and manage complex challenges facing patients and caregivers
- Ensure compliance with relevant industry laws and company policies
- Aligned regional travel required to support patient programs (less than 50%)
Requirements
- Current RN License in good standing
- Bachelor’s degree
- Preferred 5+ yrs clinical experience in healthcare (hospital, home health, pharmaceutical or biotech)
- 2-5+ years of case management
- 2+ years’ experience in pharmaceutical/biotech industry a plus
- Reimbursement experience a plus
- Bilingual or multilingual a plus
- Excellent communicator and problem-solver
- Demonstrated time management, planning and prioritization skills; ability to multi-task
- Demonstrated effective presentation skills; ability to motivate others
- Excellent interpersonal (written and verbal) skills; ability to work cross-functional and independently
- Ability to develop, follow and execute plans independently
- Demonstrated ability to build positive relationships internally & externally
- Adaptable to changing work environments and responsibilities
- Ability to thrive in a team environment with flexibility and a positive attitude
- Fully competent in MS Office (Word, Excel, PowerPoint)
- Flexibility to work weekends and evenings as needed
- Participate in and complete required pharmacovigilance training
- Comply with all relevant industry laws and argenx’s policies
- Willingness to travel (less than 50%) for regional patient education
