Providence

Project Manager

• Manage large, diverse, and complex projects that span across multiple divisions and/or functional areas in Information Technology with a focus on Revenue Cycle applications.
• Plan, organize, and lead teams to complete project tasks and report to senior leadership.
• Rely on knowledge and experience to ensure projects are planned and executed in a way that aligns with the project objectives while pre-emptively identifying possible risks/issues for mitigation planning.
• Facilitate collaboration across teams and stakeholders and lead through influence.

Principal IS Project Manager

Medical Billing and Coding

• Educates and supports Providers and staff by providing ongoing coding training
• Conducts random chart audits and provides direct feedback to providers
• Investigates and answers provider coding questions
• Reviews various data/reports and provides additional feedback
• Routinely visits Providence Medical Groups (PMG) clinics and attends clinical meetings
• Stays current with annual updates to CPT and ICD-10 and HCPCS codes.

Developer

Engineer

• Design, implement, operate, and optimize enterprise Cisco Webex Contact Center environments, including voice, routing, IVR, agent, workflow/call flow design, agent, and queue configurations.
• Design, implement, and optimize enterprise Cisco Webex Contact Center environments, including voice, routing, IVR, workflows/call flows, agent, and queue configurations.
• Design and implement Webex Contact Center workflows and customer interaction journeys using Flow Designer, including call flows, routing logic, and IVR orchestration.
• Lead or support modernization initiatives across Cisco UC and Webex Contact Center, including routing strategy design and legacy-to-cloud migrations.
• Develop and advance automation for deployment, provisioning, recovery, monitoring, and repeatable workflows to reduce manual effort and improve reliability.
• Partner with engineering, application, and operations teams to translate technical and customer requirements into scalable, resilient service architectures.
• Establish observability practices and own reliability outcomes—monitor service health, perform root cause analysis, and drive systemic improvements to improve platform stability.
• Design for resilience by modeling failure scenarios, validating recovery strategies, and supporting integrations across Cisco, Webex, CRM, and enterprise ecosystems.
• Contribute to future-state architecture by bringing awareness of broader UCaaS and CCaaS platforms while maintaining Cisco/Webex as the core production environment.

Network Telephony Engineer

Administrative Assistant

• Provide administrative and clerical support for the regional Float Pool provider Credentialing
• Coordinate CV facilitation, interview coordination, physician employment offer letter, credentialing and malpractice application process, and onboarding needs
• Complete all paperwork for provider credentialing across hospitals and medical groups

Senior Administrative Coordinator – Hospitalists

Business Analyst

• Prepare and maintain reports, analytical tools, and dashboards for ASCs, Pharmacy, Lab, and Imaging services to measure Quad Aim performance.
• Import, validate, and interpret data as well as investigate and troubleshoot issues to deliver accurate reports timely.
• Act as an internal consultant on strategic projects, providing recommendations to improve performance and optimize footprint.
• Develop, maintain, and update reports and analytical dashboards to measure performance across the Quadruple Aim.
• Collaborate with Clinical Shared Services leadership to prioritize business and information needs and offer solutions.

Senior Business Analyst

• Manage large, diverse, and complex projects across multiple divisions and/or functional areas
• Plan, organize, and lead cross functional teams to complete project tasks
• Ensure projects are planned and executed in alignment with project objectives
• Identify possible risks/issues for mitigation planning
• Handle change management for project team/impacted users

Claims Specialist

• Support the Clinical Research billing and account review needs of the Providence Health System
• Review charges, processing and tracking of ongoing research-related clinical billing
• Regularly review research-related billing process for accuracy and compliance

Consultant

• Shape and manage provider compensation programs
• Design compensation structures that are fair, competitive, and in support of with Providence’s strategic initiatives
• Develop and implement compensation plans
• Advise leadership on strategic workforce planning
• Collaborate with HR, Finance, Legal, compliance, and operational leaders
• Guide communication and education efforts to promote transparency and understanding among providers and stakeholders
• Manage risk and adherence to regulatory standards

Provider Compensation Consultant

Financial Planning and Analysis

• Play an integral role driving financial impact across the organization.
• Focus on thoroughly understanding of business drivers underlying financial results.
• Relentlessly seek to uncover value and driving impact.
• Work through ambiguity, proactively solve problems, drive data-driven insights to inform decision making and resource allocation.
• Influence business decision-making at the Executive Vice President level.

Senior Finance Manager

Pharmacist

• Setting and executing the pharmacy procurement strategy across all pharmacy service lines.
• Providing strategic and operational oversight of medication purchasing, contracting alignment, inventory optimization, and procurement-related compliance for the health system's pharmacy enterprise.

Senior Manager, Pharmacy

Manager

• Serve as the administrative leader and Program Director Operational Dyad for the residency program
• Ensure compliance with ACGME and institutional requirements
• Oversee credentialing, licensure, and regulatory requirements
• Manage the residency recruitment and selection process
• Lead onboarding and orientation for incoming residents
• Manage program budgets and identify operational efficiencies
• Maintain accurate resident records and accreditation documentation
• Oversee program logistics, scheduling, and administrative systems
• Serve as a liaison between residents, faculty, and departments
• Support communication, evaluations, and program operations
• Lead program planning, improvement initiatives, and special projects

Manager – Medical Education, OBGYN Residency

• Advocate for and assist patients in achieving optimal health.
• Facilitate care along a continuum through effective resource coordination.
• Utilize assessment, planning, implementation, coordination, monitoring, and evaluation of care plans.

Care Manager, RN

Field Engineer

• Work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale computer-based services
• Collaborate with teams to ensure technical alignment and meet operational goals
• Provide remote engineering support for internal and clinical caregivers

Service Engineer II

Program Manager

• Advise, consult, and manage high-visibility, complex programs
• Work with internal and external leadership as a business partner
• Plan, organize, direct, and supervise teams and program activities
• Lead processes to accomplish program objectives and manage change
• Enable collaboration across teams and stakeholders

Senior Principal IS Program Manager

• Educate and support Providers, Division Directors/Managers and clinical staff by providing ongoing coding training
• Conduct random chart audits and provide direct feedback to providers
• Investigate and answer provider coding questions
• Review various data/reports and provide additional feedback
• Routinely visit Providence Medical Groups (PMG) clinics and attend clinical meetings
• Stay current with annual updates to CPT and ICD-10 and HCPCS codes

Principal IS Project Manager

Developer

Network Telephony Engineer

Senior Administrative Coordinator – Hospitalists

Senior Business Analyst

Principal IS Project Manager

Claims Specialist

Provider Compensation Consultant

Senior Finance Manager

Senior Manager, Pharmacy

Manager – Medical Education, OBGYN Residency

Care Manager, RN

Service Engineer II

Senior Principal IS Program Manager

Coder