Senior Software Engineer, Service Engineering
Acquisition.com
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Senior Service Engineer – IS, M365 Admin, SharePoint
Providence
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, California, Montana, Oregon, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $47 - $122 per hour
Job Level
Senior
Tech Stack
Azure
About the role
- Work in partnership with caregivers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers
- Build tools to service a large Microsoft Tenant to support security, self-service and governance of a complex environment
- Design, operate, grow, and improve services with technical parity to Development, Test, and Program Management counterparts
- Lead and represent the Service in backlog discussions and standups to establish prioritization of Live Site requirements
- Simulate service outages and perform resilience modeling (failure mode analysis) for point solutions and platforms
- Leverage data and metrics to drive behavior, process, and priority decisions
- Use logic and root cause analysis to investigate and solve problems
- Collaborate with cross-functional teams and stakeholders to meet Quality of Service Expectations
Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
- 5 or more years of related experience
- Experience in automation, specifically related to deployment, recovery, or other manual processes
- Experience with n-tier solutions
- Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Experience leveraging data and metrics to drive behavior, process, and priority decisions
- Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis
- Preferred: 5 or more years of experience working in a Service Engineer role specifically focused on Microsoft 365 Administration and SharePoint
- Preferred: Experience designing, developing or maintaining self service solutions
- Preferred: Experience with PowerShell and Azure Runbooks
- Preferred: Advanced Experience with SharePoint Design and Governance
- Preferred: Experience with SharePoint Online (O365) Admin
- Preferred: Experience in a Healthcare environment
Benefits
- Providence offers best-in-class benefits
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
- Additional compensation may be available such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities
- 100% virtual work supported for residents located in specified U.S. areas
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automationn-tier solutionsresilience modelingfailure mode analysisdata analysisroot cause analysisproblem solvingMicrosoft 365 AdministrationSharePointPowerShell
Soft skills
collaborationinfluencingleadershipcommunicationprioritizationlogical reasoninganalytical thinkingcross-functional teamworkstakeholder engagementquality of service focus
Certifications
Bachelor's Degree in Computer EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in MathematicsBachelor's Degree in Engineering
