Senior Service Engineer – IS, M365 Admin, SharePoint
Providence
Azure
Field Service Technician
Diebold Nixdorf
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky, New York • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
- Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
- Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
- Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
- Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level and cleans and adjusts mechanical components.
- Configures and installs applicable software and performs routine preventive maintenance checks.
- Refills consumables as directed and performs IMAC/R (installs, moves, adds, changes and removes hardware and software products).
- Instructs and trains customers on usage and operation of installed hardware and software.
- Participates in regular hardware and software trainings and assists with special projects as assigned.
Requirements
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardware installationsoftware installationtroubleshootinghardware repairspreventive maintenancediagnostic toolscomponent-level repairsproduct inspectionsIMAC/Rcustomer training
Soft skills
communication skillscustomer serviceproblem-solvingattention to detailorganizational skills
Certifications
driver's license
