Protolabs

Customer Success Manager

• Define and execute the customer success strategy in alignment with business objectives, translating priorities into operational plans, service standards, and measurable outcomes.
• Lead, coach, and develop managers and team members across both in-person and remote environments to build a high-performing, customer-centric organization with strong accountability, engagement, and continuous development.
• Represent the voice of the customer across the organization by identifying themes, gathering feedback, and partnering with internal stakeholders to improve the customer experience, processes, and business outcomes.
• Support customer retention and long-term relationship health by ensuring service delivery meets expectations, strengthening customer trust, and proactively addressing risks that may impact satisfaction or loyalty.
• Establish and improve policies, procedures, and service expectations that increase consistency, efficiency, quality, and responsiveness across the customer success function.
• Lead cross-functional initiatives and service improvement projects, managing priorities, timelines, stakeholders, and execution to support organizational goals.
• Serve as the senior point of escalation for complex customer issues, while proactively identifying risks, monitoring customer health indicators, and resolving concerns with sound judgment and professionalism.
• Monitor service metrics, labor capacity, customer trends, and performance indicators to drive continuous improvement, support forecasting, and ensure appropriate staffing and resource planning.
• Identify opportunities to enhance customer success tools, reporting, workflows, and processes in order to improve visibility, efficiency, scalability, and the overall customer experience.
• Partner with Sales, Manufacturing, Product, and other internal stakeholders to align customer success strategies, improve service delivery, and support business readiness.
• Support business planning through effective budgeting, staffing, and resource allocation to meet service demands and operational objectives.

Senior Customer Success Manager

Financial Planning and Analysis

• The Senior Financial Analyst is responsible for providing finance leadership to their business partners.
• Partner with managers and leadership within the organization to help them understand revenue, cost drivers, and gross margins and how to plan for future growth.
• Lead and prepare the analysis of monthly, quarterly, and annual results as they compare to past results, current plans, and how they align with future expectations.
• Provide financial analysis and information to help partners make better business decisions.

Senior Financial Analyst

Full-stack Engineer

• Develop and maintain web apps using JavaScript, HTML, and CSS
• Implement WebGL-based visualizations (e.g., 3D models, simulations, or production layouts) for manufacturing data and workflows
• Build, consume, and troubleshoot RESTful web services and APIs
• Contribute to back-end development using .NET (C#) to support business logic and data processing
• Collaborate with senior engineers, product managers, and QA to deliver high-quality manufacturing software solutions
• Write clean, maintainable, and well-documented code following team standards
• Participate in code reviews, testing, and debugging activities
• Learn and apply manufacturing domain concepts such as production workflows
• Support integration with databases, and third-party services as needed

Associate Software Engineer

IT Support

• Define and drive execution of infrastructure and IT operations programs aligned with business priorities
• Develop and maintain program roadmaps and delivery plans across IT domains
• Translate business goals into technical requirements, milestones, and deliverables
• Lead end-to-end program execution including planning, scheduling, and risk management
• Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems
• Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization
• Ensure operational readiness and change coordination within ITIL frameworks
• Track program health, milestones, risks, and KPIs
• Facilitate agile ceremonies and cross-functional planning
• Communicate clearly with technical and business stakeholders
• Drive continuous improvement and automation initiatives

Technical Product Manager – IT Infrastructure & Operations

Analytics Engineer

• Build a strong understanding of business processes, data flows, and key metrics to analytics outputs align with real business needs
• Partner closely with business teams and analytics stakeholders to clarify requirements, definitions, and reporting logic
• Support the translation of existing DOMO ETL pipelines and business logic into SQL based transformations on the modern data platform
• Write, maintain, and improve SQL transformations with a focus on correctness, clarity, and alignment with business intent
• Validate data outputs by comparing results against existing reports, source systems, and stakeholder expectations
• Collaborate with senior Analytics Engineers to learn and adopt modern analytics engineering practices and tooling
• Actively learn and ramp up on the modern data stack (including dbt and related tools), demonstrating curiosity and a fast-learning curve
• Communicate effectively with analytics, technical teams, and business consumers to ensure data solutions meet real business needs

• Design, develop, and maintain software applications used across Protolabs’ digital manufacturing and commerce platforms
• Build and enhance features using .NET Core, C#, web services, and SQL Server
• Utilize AI tools for software development such as Cursor, Claude or Co-pilot
• Design, implement, debug, and deliver high quality software
• Participate in requirements gathering, system design discussions, design reviews, and code reviews
• Create and maintain unit tests and automated acceptance tests to ensure software quality and reliability
• Debug and resolve production issues across functional and technical areas
• Work from established system designs and specifications using standard development tools, procedures, and best practices
• Collaborate effectively with architects, other engineers, product partners, and cross functional teams
• Provide technical input and assistance to less experienced engineers when appropriate
• Communicate development progress, risks, and support needs to team members and management
• Follow software engineering best practices and contribute to system resilience, performance, and maintainability
• Stay current on relevant technologies, frameworks, and industry best practices
• Participate in 24x7 on-call rotation in support of global software systems
• Perform other duties as assigned

Senior Software Engineer

Systems Engineer

• Manage, maintain, and improve the company’s QMS in alignment with ISO 9001, ISO 13485, AS9100, and internal procedures
• Identify gaps or conflicts between SOPs, work instructions, and regulatory requirements—then drive resolution
• Support and enhance QMS processes to enable scalability during rapid business growth
• Lead and manage corrective and preventive actions (CAPA) from investigation through effectiveness verification
• Conduct root cause analysis using structured methodologies (e.g., 5 Whys, Fishbone, 8D)
• Partner cross-functionally to resolve quality issues and drive sustainable solutions
• Support planning, execution, and follow-up of internal, external, and customer audits
• Prepare documentation, coordinate audit activities, and ensure timely closure of findings
• Progress toward independently leading audits and audit programs
• Develop, track, and analyze quality metrics (e.g., CAPA cycle time, audit findings, nonconformances)
• Use data and trend analysis to assess QMS effectiveness and recommend improvements
• Drive continuous improvement initiatives across processes and systems
• Work closely with internal stakeholders to support quality initiatives and resolve issues
• Partner with Quality team members and broader engineering/manufacturing teams
• Contribute to building a proactive, problem-solving quality culture

Quality Systems Engineer

• Join our team as a Sr. Software Engineer—Catalog Domain!
• This is a fixed hybrid role on-site Tuesday, Wednesday, Thursday at HQ in Maple Plain MN
• Responsible for building and maintaining critical services within a service-oriented architecture
• Design and deliver scalable backend systems that connect various platforms
• Help implement real-time offers for manufacturing solutions
• Solve complex integration challenges and build reliable services at scale

Senior Software Engineer – Catalog Domain

• Design, build, and maintain complex, scalable dbt models and projects in large, multi domain environments
• Act as the team’s dbt expert, including refactoring complex transformations, resolving performance issues, and exploring, evaluating, and introducing advanced dbt features where they add clear value
• Accelerate the migration from legacy DOMO pipelines to the modern data platform in close collaboration with the Principal Analytics Engineer
• Help shape and refine shared approaches to data modeling, documentation, dbt project structure, and overall transformation practices as the platform scales
• Support the team in using AI powered IDEs, coding assistants, agents, and automation tools to improve development workflows and productivity
• Guide and support the growth of other Analytics Engineers, helping them strengthen dbt, SQL, modeling, and problem solving skills
• Collaborate with business stakeholders to understand workflows and metrics, translating real world logic into clear, reliable data models
• Provide Analytics Engineering coverage during EU business hours, partnering closely with EU based stakeholders.

Senior Analytics Engineer

Pricing Analyst

• Use data, modeling, and subject‑matter expertise to influence leaders and peers on pricing decisions
• Translate complex analytical insights into clear, actionable recommendations for non‑technical audiences
• Build compelling presentations that drive alignment, decision‑making, and organizational change
• Serve as the pricing SME across teams, building strong partnerships with Product, Finance, Operations, and more
• Apply elasticity modeling, forecasting, and A/B testing to quantify the financial impact of pricing changes
• Conduct exploratory analysis and create visualizations that distill complex data into meaningful insights
• Partner with Product Leaders to develop long‑term pricing roadmaps
• Build pricing strategies and implementation plans for new services or technologies using internal and external data
• Modernize and maintain pricing reporting to ensure accuracy, consistency, and usability
• Identify opportunities to enhance pricing execution systems, including new data inputs or rule logic
• Troubleshoot pricing errors, perform root‑cause analysis, and support timely resolution.
• Translate business requests into pricing actions that align with company goals.
• Provide expertise on how to best leverage the pricing platform, including constraints and optimization opportunities.
• Maintain deep knowledge of the data required for pricing analysis: costs, quoting behavior, part mix, quantities, lead times, and more
• Identify and diagnose data discrepancies or quality issues related to pricing
• Participate in UAT for data, tooling, or platform enhancements
• Guide competitive research and web‑scraping initiatives to benchmark market positioning.

Senior Pricing Analyst

Account Manager

• Develops multi-year strategy for the account's organization through business plans, reviews and other customer strategy meetings with senior leadership.
• Creates an account budget and strategic account plan that will guide the direction of the account over a 2–3-year horizon.
• Aligns with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) for the customer at the whole organizational level.
• Anticipates the customer's needs to provide solutions and penetrate the account. Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.
• Introduces innovative, strategic manufacturing ideas across product life cycle for co-creating competitive advantage for the customer.
• Pursues individual development.
• Provides input and guidance for other team members for the purposes of succession planning and ensuring appropriate resources for account.
• Identifies key customer contacts at multiple levels across multiple departments including corporate senior executive leadership, champions and coaches.
• Leads and leverages necessary resources.
• Clearly defines and communicates responsibilities for account team and organizes multiple internal functions.
• Accountable for operational results and connected to operational excellence but spends no time on day-to-day account operations or on account administration.
• Aligns Protolabs to the account's entire organization which may touch multiple services, locations, product life cycle, and geographies.
• Primarily focused on growth and strategy of between 1 to maximum 3 accounts as a trusted advisor to the customer. Involved in strategic direction and decisions of account.
• Prospect and identify target key customer contacts at multiple levels across multiple departments including R&D, sourcing, corporate senior executive leadership to identify and incubate new business opportunities.
• Perform other related duties as assigned.

Strategic Account Manager

QA Engineer

• Create and execute software tests that include functional testing, system testing, and regression testing
• Develop, execute, and maintain manual and automated test cases
• Investigate and capture bugs and issues using logs, development tools, and other tools available
• Review and validate requirements and acceptance criteria with product managers and stakeholders
• Identify gaps, edge cases, and non‑functional risks early in the design phase
• Participate on Agile Scrum teams to provide test estimates, create tests, and execute tests
• Write clean, maintainable, and well documented code following established development standards
• Collaborate effectively with engineers, analysts, QA, and operations teams
• Communicate progress, risks, and dependencies clearly to team members and stakeholders
• Explore and apply AI based tools or techniques to improve development efficiency and automation (where appropriate)

Senior Quality Engineer, Corporate Systems

Product Marketing

• Partner closely with product management and marketing leadership to define and execute go‑to‑market strategies for assigned Protolabs services, including target audience identification, competitive analysis, customer acquisition and retention strategies, and growth objectives.
• Serve as a core member of the service line growth team, acting as the primary marketing lead for key growth initiatives.
• Act as the primary liaison between product management and marketing communications to ensure alignment during product launches and go‑to‑market planning.
• Own service‑level messaging and value proposition development, clearly differentiating Protolabs’ capabilities and reinforcing market leadership.
• Track and evaluate competitor positioning and marketing strategies across digital (paid, organic, social) and traditional channels (tradeshows, events, PR) to inform competitive differentiation.
• Develop deep expertise in customer personas, use cases, and buying motivations; share insights across marketing teams to guide messaging, positioning, and content strategy.
• Ensure all marketing communications clearly articulate relevant value propositions tailored to defined audiences and personas.
• Collaborate cross‑functionally with marketing and product teams to design and execute integrated campaigns that build awareness, generate demand, and drive revenue growth.
• Leverage data and analytics to assess service line performance, highlight trends, and identify actionable growth opportunities.
• Partner with sales and marketing teams to develop effective sales enablement tools, content, and resources that support revenue attainment.
• Map and document the end‑to‑end customer and buyer journey, identifying key decision points, information sources, and engagement drivers.
• Drive alignment across sales, product management, and cross‑functional stakeholders to achieve upper‑funnel performance metrics, including leads, uploads, and quote generation.
• Participate in cross‑functional demand planning to support forecast accuracy and revenue targets.
• Perform additional related responsibilities as required.

Product Marketing Manager

DevOps Engineer

• Contribute to the provisioning, installation, configuration, operation, and maintenance of version control systems, build pipelines, and continuous integration tooling
• Partner with development teams to support applications, enhance reliability, and promote site reliability engineering practices
• Identify and implement opportunities to increase deployment stability while reducing manual intervention
• Design and maintain high‑availability solutions, including load balancer configuration and optimization
• Participate in 24/7 operational coverage, including periodic after‑hours work and on‑call responsibilities
• Support the growth of the team by mentoring and training colleagues, promoting best practices and knowledge sharing