Protolabs

Security Engineer

• Lead global security operations, including SOC oversight, SIEM/SOAR tuning, threat detection, and incident response.
• Serve as incident commander for security events and drive end‑to‑end investigation, containment, and remediation.
• Direct vulnerability management across IT, cloud, and OT environments with SLA‑based remediation.
• Manage endpoint, network, and cloud security technologies (EDR/EPP, DLP, CASB, WAF, segmentation).
• Strengthen plant‑floor and OT security in partnership with manufacturing teams.
• Oversee compliance programs for NIST 800‑53/800‑171, SOX ITGC, PCI DSS, ITAR, and CMMC Level 2.
• Lead readiness assessments, audits, evidence management, and remediation tracking.
• Maintain security policies, standards, and procedures aligned with regulatory and customer requirements.
• Manage third‑party risk assessments and ongoing vendor compliance monitoring.
• Lead security governance and risk assessments; track mitigation and communicate risk posture to leadership.
• Ensure adherence to export control requirements, including ITAR and foreign‑person access controls.
• Manage and mentor a global security operations and compliance team.
• Build multi‑year security roadmaps and budgets aligned to company strategy.
• Collaborate across IT, OT, Engineering, Legal, HR, Finance, and other teams on key initiatives.
• Support security and compliance due diligence for M&A activities.
• Drive global security training and awareness programs, including annual and role‑based training.

Information Security Manager

Account Manager

• Align with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines.
• Understands customer's business and uses that knowledge to provide solutions to penetrate the account.
• Sell across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.
• Fluent in key value propositions and customer bottleneck/objections and can map a product life cycle supply chain from source to end customer.
• Leverage account team members(s) and other internal resources toward achieving customer expectations and growing account value.
• Accountable for operational results and connected to operational excellence but spends less than 75% of time on day-to-day account operations.
• Perform other related duties as assigned

Backend Engineer

• Own features end to end, working cross-functionally with stakeholders to solve complex marketplace problems
• Build APIs and backend systems that power the order lifecycle — from supplier matching to delivery
• Integrate with eventing systems and scale our platform as order volume grows
• Improve the quality of our products through testing, observability, and best practices
• Collaborate with our Backend guild to set standards and improve the state of our backend systems

Software Engineer, Backend

Director

• Own the rolling 3-year product line strategy and roadmap, aligned to Protolabs’ enterprise growth, margin, and customer experience objectives
• Define product positioning (speed, cost, precision, flexibility) based on customer needs and competitive differentiation
• Translate strategy into annual operating plans, revenue targets, margin goals, and KPI commitments
• Serve as the executive “GM-like” owner of the product line business performance, in partnership with Sales, Marketing and Operations leadership
• Coordinate cross-functional execution to deliver product line revenue growth, new customer acquisition, retention, and gross margin improvement
• Own and track key KPIs including revenue, margin, conversion rates, utilization, lead time, on time delivery, quality, and NPS
• Drive disciplined portfolio decisions, including capability expansion, rationalization, and partner utilization
• Partner with Finance and Operations on ROI modeling, capital allocation, and margin optimization decisions
• Own market intelligence and opportunity sizing (TAM/SAM, segment prioritization, customer needs)
• Maintain a deep understanding of competitor capabilities, pricing models, lead times, materials, and service differentiation
• Integrate macro trends (automation, AI-enabled manufacturing, sustainability, on-demand production) into product strategy
• In conjunction with Director of Market Research, represent the voice of the customer across Protolabs, incorporating insights into roadmaps and investment decisions
• Partner with GTS, Engineering, and Operations to evolve manufacturing capabilities, materials, tolerances, finishes, and processes
• Prioritize automation, AI-enabled quoting, DFM, and operational efficiency initiatives that improve customer experience and margin
• Ensure roadmap initiatives are delivered with clear business cases, success metrics, and operational readiness
• Drive innovation across both offerings and business models to stay ahead of customer and market demands
• Lead product commercialization in partnership with Sales and Marketing, including launches, campaigns, enablement, and training
• Define value-based pricing strategies in collaboration with Pricing and Finance
• Working with Marketing, ensure product messaging clearly articulates customer value relative to competitive alternatives
• Support sales execution through clear positioning, competitive playbooks, and differentiated value propositions
• Own product line deliverables including Product Strategy Decks, Monthly Product Business Reviews, Innovation Pipeline Tracking, Competitive Playbooks
• Provide clear, data-driven updates to the Executive Leadership Team on performance, risks, and investment priorities
• The Global Product Director is expected to operate as a senior enterprise leader, not a functional specialist.
• Lead through influence in a complex, matrixed global organization
• Balance strategic vision with hands-on execution rigor
• Make data-driven, customer-centric decisions with strong financial discipline
• Model accountability, integrity, and bias for action
• Build strong partnerships across Operations, Technology, Sales, Marketing, Finance, and the Partner Network

Global Product Director

Revenue Operations

• Data aggregation and cleansing: locate, extract, and gather data from disparate systems.
• Data Analysis: analyze sales trends and customer behavior data to identify patterns.
• Data Integrity Audits: Review the organization’s data across systems (CRM, MAP, ERP, and productivity tools) to ensure accuracy and reliability.
• Adhere to data governance policies, striving to enrich and maintain the organizations systems.
• Visualized Reporting: create and maintain Go-to-Market reports and dashboards to visualize key metrics, sales performance and activities.
• Identify Trends & Growth Opportunities: monitor business trends to identify areas of exploration and improvement.
• Pro-actively dig into the data, solving business challenges using insights from our quantitative data sources.
• General Sales Operations Support: Additional tasks as assigned.

Revenue Operations Data Specialist

• Lead the design and delivery of features end to end, working cross-functionally with stakeholders to solve complex marketplace problems
• Build APIs and backend systems that power the order lifecycle — from supplier matching to delivery
• Drive architectural decisions and improve the technical foundations of our platform
• Mentor engineers and raise the bar on engineering practices within the team
• Integrate with eventing systems and scale our platform as order volume grows
• Improve the quality of our products through testing, observability, and best practices
• Collaborate with our Backend guild to set standards and improve the state of our backend systems

Senior Backend Software Engineer

Full-stack Engineer

• Develop, test, and maintain internal tooling, with a primary focus on Rust-based internal libraries and multi-language bindings
• Design and develop scalable, efficient solutions to support prototyping, production, and automation workflows
• Collaborate with engineers, product, and operations teams to translate requirements into robust technical solutions
• Write clean, maintainable, and well-documented code with a strong emphasis on performance and reliability
• Participate in code reviews, architectural discussions, and the evolution of engineering best practices
• Contribute to improving development workflows, tooling, and CI/CD pipelines
• Stay current with advancements in Rust, Python, and digital manufacturing technologies

Platform Software Engineer – Contractor

Engineering Manager

• Work with senior management to set overall project priorities, manage software related aspects of projects, assign development team members, and provide day-to-day technical work direction for a team of highly capable developers
• Assist team members and internal application users with problem analysis, estimating, software design, development, and testing of custom .Net, Java applications that support our global operations
• Recommend process improvements to achieve higher levels of software quality and to meet overall business objectives.
• Hire, manage, and develop a skilled staff and work environment to meet objectives
• Ongoing management and development of team members including mentoring on advances and new practices in software development, software engineering, and quality automation
• Monitor process quality and continuous improvement efforts for functional area; recommend process improvement programs including new methods and/or processes to improve productivity, efficiency, customer satisfaction and cost

Software Engineering Manager – Corporate Systems

• Work with senior management to set overall project priorities, manage software related aspects of projects, assign development team members, and provide day-to-day technical work direction for a team of highly capable developers
• Assist team members and internal application users with problem analysis, estimating, software design, development, and testing of custom .Net, Java applications that support our global operations
• Recommend process improvements to achieve higher levels of software quality and to meet overall business objectives
• Hire, manage, and develop a skilled staff and work environment to meet objectives
• Ongoing management and development of team members including mentoring on advances and new practices in software development, software engineering, and quality automation
• Monitor process quality and continuous improvement efforts for functional area; recommend process improvement programs including new methods and/or processes to improve productivity, efficiency, customer satisfaction and cost

Software Engineering Manager – Machine Operations

Security Analyst

• Support, maintain, and enhance compliance programs aligned to NIST, SOX ITGC controls, CMMC, ISO 27001, and PCI DSS
• Participate in readiness assessments, gap analyses, and control audits
• Coordinate documentation, evidence collection, and control testing for audits and certifications
• Contribute to creation, maintenance, and review of security policies, standards, and procedures
• Conduct and document periodic risk assessments to identify security risks and support mitigation activities
• Ensure documentation aligns with regulatory and framework requirements
• Execute internal control testing, including design and operating effectiveness assessments
• Partner with internal and external auditors for audit activities
• Track remediation activities for compliance gaps and audit findings
• Monitor compliance control performance and identify improvement opportunities
• Assist in developing metrics and dashboards for compliance and risk
• Support third party vendor security reviews including compliance assessments
• Prepare detailed reports on security breaches, including root cause analysis and recommendations for remediation
• Work with IT, Legal, Finance, Engineering, and Operations on compliance obligations
• Provide subject matter expertise on regulatory and security frameworks
• Assist with onboarding and training employees on security compliance responsibilities
• Develop, maintain and deliver security compliance training programs tailored to regulatory obligations
• Promote awareness of security policies, standards, and compliance requirements across the organization
• Collaborate with HR, IT and Communication teams to coordinate annual and ad-hoc training campaigns
• Track and report on training completion, adoption and effectiveness to ensure organizational security awareness
• Support continuous improvement of the security awareness program by analyzing trends, user behavior and any compliance gaps
• Other duties as assigned

Information Security Analyst

Customer Success Manager

• Provide excellent service to our growing customer base and internal customers
• Assist customers over the phone and e-mail while completing daily tasks that support all departments within the organization
• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
• Maintain customer database accuracy with the assistance of the Customer Service Coordinator
• Process incoming customer inquiries and triage appropriately within the organization
• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
• Assist in maintaining team metrics
• Perform other related duties as assigned.

Customer Success Partner

Sales

• Work with sales leadership and customers to capture customer requirements, value drivers, and differentiation across service lines.
• Consolidate requirements by customer type and vertical to inform product/service enhancements and new capabilities.
• Translate complex projects into repeatable offerings for assigned service line(s).
• Partner with Product and Marketing to define and execute GTM plans which includes positioning, packaging, pricing, launch plans, offers, and industry-specific collateral to drive growth, acquisition, and retention.
• Partner with sales enablement to develop and deliver training, playbooks, webinars, KPIs, dashboards, and sales stories, and case studies to increase sales adoption and ability to sell service-line value.
• Monitor customer and competitor trends and use insights to inform roadmap, marketing, and GTM decisions.
• Develop and maintain service-line forecasts and revenue projections with Sales, Product, Marketing, PSL, and other stakeholders, with emphasis on large accounts and production deal flow.
• Create and implement strategies to expand market share and revenue across the services lines.
• Ensure service line performance meets targets by establishing and managing the AMER GTM operating cadence with clear metrics, governance, and accountability.
• Occasional travel up to 25%.
• Perform other duties as assigned.

Product Sales Leader

Technical Product Manager

• Own strategy & roadmap for your domain within the platform and make data-driven prioritization decisions with operations, commercial, and network stakeholders
• Deeply understand partner segments (capabilities, performance, preferences), customer needs (lead time, quality, cost), and end-to-end workflows from quote to delivery
• Discover, measure, iterate - run problem validation, experiments, and prototypes. Write clear PRDs. Own post-launch metrics like adoption, allocation quality, on-time delivery, and margin impact
• Drive execution with engineering and design on a predictable cadence. Manage scope, risks, and dependencies; shield the team from low-value distractions
• Partner with the business on partner lifecycle (onboarding, performance, engagement) and network-wide tradeoffs across speed, quality, cost, and utilization
• Partner on engineering health - work with engineering leadership to balance feature delivery with investments in reliability, scalability, and maintainability
• Advocate for sustainable pace and platform quality

Sales Operations Manager

• Support the Revenue Operations Business Partner with driving operational efficiency, best practice adoption, project management and other duties as assigned
• Support GTM Initiatives with impactful analytical and operational support, including documenting processes and policies
• Function as a problem-solver, acting as a source for sales leadership to look to for assistance with solving operational complexities and issues
• Manage Sales Operations Requests from the sales team and other data updates on a daily basis
• Deliver impactful data analysis with a focus on actionable insights that directly align to business objectives
• Administer the calculation and validation of commissions for the sales organization, leveraging tools and support from the GTM Data Analytics team and the Revenue Operations Business Partner
• Support the simplification or centralization of administrative tasks currently performed by the sellers to deliver a more efficient experience
• Support change management with documented work instructions and personal support
• Serve as a project manager for critical projects and initiatives, keeping robust documentation, delivering effective and frequent communication and emphasizing results and completion
• Take part and pride in the success of the team, contributing to productivity and efficiency in a meaningful way every day

Sales Operations Specialist

Product Manager

• Participate in the rapid growth of digital solutions in satisfying customers in the CNC and Sheet Metal markets
• Serve as a key contributor to CNC market strategy, aligning sheet metal initiatives to accelerate CNC growth
• Identify synergies between CNC and sheet metal offerings to maximize customer value and market penetration
• Partner with CNC leadership team to influence global priorities and ensure integrated product strategies
• Work closely with Pricing Team to develop pricing strategies based on value delivered relative to customer’s next best alternative in each country and lead change management around pricing management to extract maximum value from new and existing offerings
• Define and execute the global sheet metal product roadmap, lifecycle management, and pricing strategy
• Act as a mini-GM for the sheet metal segment, including P&L accountability and margin optimization
• Partner with Go To Market teams to best position, sell, and satisfy customers with our sheet metal capabilities
• When possible, drive innovation and new product development for sheet metal solutions aligned with CNC market needs
• Lead NPI teams for specific offers as required by the Global Product Director
• Collaborate with engineering, operations, sales, and supply chain to deliver product success and operational excellence on an ongoing basis
• Champion global alignment across regions for both CNC and sheet metal initiatives
• Develop long-term strategies for CNC market growth and sheet metal profitability
• Monitor market trends, customer needs, and competitive landscape to identify opportunities
• Perform other duties as assigned