Protolabs

Recruitment

• Design and execute innovative talent acquisition strategies that attract, engage, and retain high-quality, diverse talent across the organization.
• Serve as a trusted talent advisor to hiring managers and leaders by consulting on workforce planning, hiring priorities, market insights, and best-in-class recruiting strategies.
• Deliver a seamless, inclusive, and unrivaled candidate experience from first conversation to onboarding.
• Build and proactively maintain strong talent pipelines for hard-to-fill and high-demand roles.
• Identify and engage both active and passive candidates using a multi-channel sourcing approach, including:
• Social media and professional networking platforms
• Industry and professional associations
• University and technical degreed programs
• Employee referral programs
• Applicant Tracking System (ATS) and existing pipelines
• Own the full-cycle recruitment process, partnering closely with hiring managers through intake and debrief sessions; conducting candidate screening and structured interviews; presenting and negotiating offers; and successfully closing and onboarding top talent.
• Strengthen Protolabs’ employer brand by developing and maintaining relationships with college career centers, universities, and community organizations to build long-term talent pipelines. Represent Protolabs at career fairs, recruiting events, and networking opportunities as needed.
• Maintain accurate, compliant, and data-driven recruiting records, including recruiting metrics and pipeline reporting, to support continuous improvement and efficiency.
• Contribute to special projects and cross-functional initiatives that drive innovation, scalability, and excellence within the Talent Acquisition team.

Talent Acquisition Partner

Full-stack Engineer

• Design, develop, and maintain software applications used across Protolabs’ digital manufacturing and commerce platforms.
• Build and enhance features using .NET Core, C#, web services, and SQL Server.
• AI tools for software development such as Cursor, Claude or Co-pilot.
• Develop, modify, test, debug, and document application programs of moderate complexity and scope.
• Participate in requirements gathering, system design discussions, design reviews, and code reviews.
• Create and maintain unit tests and automated acceptance tests to ensure software quality and reliability.
• Debug and resolve production issues across functional and technical areas.
• Work from established system designs and specifications using standard development tools, procedures, and best practices.
• Collaborate effectively with architects, senior engineers, product partners, and cross-functional teams.
• Provide technical input and assistance to less experienced developers when appropriate.
• Communicate development progress, risks, and support needs to team members and management.
• Participate in a 24x7 on call rotation supporting global systems.
• Follow software engineering best practices and contribute to system resilience, performance, and maintainability.
• Stay current on relevant technologies, frameworks, and industry best practices.
• Perform other duties as assigned.

Software Engineer

Analyst

• Reconcile and collect past due balances via email, phone or other means of communication
• Review and action sales orders that have been placed on hold
• Research customer inquiries related to billing concerns, mismatched order questions, misapplied or missing payments and escalating more complex matters through appropriate channels.
• Accurately and concisely document actions taken on assigned accounts within system applications.
• Utilize customer portals to research invoice issues, review payment dates and submit invoices
• Understand issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
• Respond timely to requests and questions from other Departments including Sales, Customer Service, Billing, Global Finance and Controllership.
• Coordinate collection efforts and communicate problem accounts to Sales, Customer Service and Global Finance as required, engaging senior level analysts and/or management when required or appropriate to expedite resolution of customer issues or outstanding receivables.
• Negotiate favorable customer payment plans when necessary, within specified authority levels
• Initiate or process write-offs, bad debt recoveries, bankruptcies and credit memos in accordance with defined procedures and levels of authority.
• Evaluate new and existing customers for terms and credit limits using approval matrix and provide recommendations based on review.
• Participate in department meetings, aging review summaries, all employee meetings and other group events.
• Assist in developing and refining processes, procedures, and policies to enhance efficiency and effectiveness. Provide suggestions and feedback for further development.
• Perform other job-related duties as assigned

Credit & Collection Analyst

Revenue Operations

• This is a fixed hybrid role onsite Tuesday, Wednesday, and Thursday at HQ in Maple Plain, MN.
• The Revenue Operations Enablement Specialist drives the development and delivery of enablement programs, content, and tools that empower revenue‑facing teams to successfully onboard, continuously develop their skills, and accelerate sales performance.
• This role partners closely with Sales, Product Management, Customer Success, and Marketing to ensure enablement initiatives are aligned with business priorities and product strategy.
• The Revenue Operations Enablement Specialist reports to the Revenue Operations Enablement Manager and plays a key role in supporting scalable, data‑driven revenue growth.

Revenue Operations Enablement Specialist

• Design, document, and continuously improve the Protolabs Delivery Framework, outlining standardized processes for project and program management.
• Develop process flows, templates, and guidelines for project staffing and resource allocation, capacity and demand management, task list management and Gantt chart creation, risk and issue logging, and project and program reporting.
• Ensure alignment of the framework with enterprise strategy, governance requirements, and best practices (Agile, hybrid, waterfall).
• Create and maintain a company-wide knowledge repository to publish the Protolabs Delivery Framework, tools, templates, and training materials.
• Collaborate with the ePMO Director to promote adoption and continuous improvement of project management standards.
• Serve as the administrator for the enterprise portfolio and project management (PPM) tool.
• Configure and optimize the tool to support Protolabs Delivery Framework processes, reporting needs, and integration with enterprise systems (ERP, HRIS, finance).

ePMO Process Analyst

Technical Product Manager

• Define and communicate a platform/product vision that aligns with the company’s strategic objectives and market needs
• Help evolve and maintain a platform/product roadmap, prioritizing features and requirements based on stakeholder needs, market changes, and strategic goals
• Translate business goals into technical priorities, acceptance criteria, and testable requirements with strong consideration for stakeholder needs and operational constraints
• Establish internal “customer” understanding via continuous discovery: proactively look for and solve the pain points of engineering teams
• Take product-oriented ownership of the relevant aspects of the platform (largely developer tooling and resources)
• Manage end-to-end planning and execution for concurrent technical programs, including timelines, milestones, and delivery coordination
• Collaborate with engineering technical leadership and communities of practice to help define and approve architecture and technical design; apply core-stack and domain patterns appropriately
• Facilitate agile planning to maintain alignment and predictability
• Define and track program success metrics, analyze product performance and user engagement, and iterate on product offerings based on data and feedback
• Coordinate cross-functional teams and act as the primary liaison between technical and business stakeholders, providing proactive updates, presenting product demos, and communicating strategy and status to all audiences
• Identify, log, and mitigate risks; escalate and drive contingency planning as needed
• Stay current with industry trends, emerging technologies, and competitor offerings to continuously refine the product strategy
• Oversee the product development process to ensure timely delivery of high-quality products that meet customer and market demands
• Mentor new hires and collaborate with peers; explain technical concepts clearly and help grow team capability

Technical Product Manager – Platform Team

Product Designer

• Lead generative and evaluative research: user interviews, usability testing, contextual inquiry, concept testing to identify unmet customer needs and validate direction before investment
• Synthesize research into clear insights; frame and shape problems with the Technical Product Manager before solutions are explored, not after
• Build working knowledge of core personas (engineers, procurement buyers, operations managers, suppliers) and use it to ground design decisions in observed behavior, not assumptions
• Design coherent experiences across complex, multi-step workflows: quoting, configuration, ordering, order tracking, supplier interactions
• Produce the right artifacts at the right fidelity: journey maps, service blueprints, flows, wireframes, interactive prototypes, final specs
• Apply accessibility standards (WCAG 2.1 AA) as a baseline expectation, not a post-launch retrofit
• Actively contribute to and evolve the design system. Use shared patterns, strengthen them through new work, and flag gaps or inconsistencies
• Partner with the Design System team to review component implementation; close the gap between design intent and shipped experience
• Document design decisions and component behavior clearly enough for engineers to implement without ambiguity
• Facilitate design reviews, critique sessions, and design sprints that generate real alignment, not performance of process
• Represent design quality and user needs in cross-functional forums with confidence and evidence
• Mentor mid-level and junior designers through critique, co-working sessions, and honest feedback
• Raise design quality through proactive process improvements, shared design principles, and documentation that outlasts the project
• Stay ahead of how AI-assisted design tools are changing the practice; bring a point of view, not just awareness

Senior Product Designer

Customer Success Manager

• Provide excellent service to our growing customer base and internal customers
• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
• Maintain customer database accuracy with the assistance of the Customer Service Coordinator
• Process incoming customer inquiries and triage appropriately within the organization
• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
• Assist in maintaining team metrics
• Perform other related duties as assigned.

Customer Success Partner

Learning and Development

• Co-create and evolve an enterprise learning strategy aligned to business priorities and future talent needs.
• Lead end-to-end design and delivery of scalable learning (in-person, virtual, blended, digital) for managers, leaders, mentors, and employees.
• Consult with HR and business leaders to diagnose performance gaps using data and translate insights into targeted, measurable solutions.
• Enable core talent processes—succession planning, talent reviews, and career pathing—and own the engagement survey program (admin, analysis, action planning, tracking).
• Lead, coach, and develop a small team; provide coaching to leaders and participants to embed behavior change.
• Measure impact and continuously improve—track effectiveness, report outcomes, and integrate inclusive practices across all programs.
• Stay current on L&D best practices and company offerings to ensure relevance; support additional initiatives; travel globally up to ~10%.

Global Talent Development Manager

Compliance

• Supporting the regulatory compliance activities of the legal department
• Focus on supporting the product stewardship program as part of a team of product stewardship representatives
• Reviewing and responding to customer requests for product stewardship documentation
• Interfacing with both internal and external customers
• Working with compliance management to address those customers’ expectations on a timely and professional basis

Compliance Coordinator

Security Engineer

• Lead global security operations, including SOC oversight, SIEM/SOAR tuning, threat detection, and incident response.
• Serve as incident commander for security events and drive end‑to‑end investigation, containment, and remediation.
• Direct vulnerability management across IT, cloud, and OT environments with SLA‑based remediation.
• Manage endpoint, network, and cloud security technologies (EDR/EPP, DLP, CASB, WAF, segmentation).
• Strengthen plant‑floor and OT security in partnership with manufacturing teams.
• Oversee compliance programs for NIST 800‑53/800‑171, SOX ITGC, PCI DSS, ITAR, and CMMC Level 2.
• Lead readiness assessments, audits, evidence management, and remediation tracking.
• Maintain security policies, standards, and procedures aligned with regulatory and customer requirements.
• Manage third‑party risk assessments and ongoing vendor compliance monitoring.
• Lead security governance and risk assessments; track mitigation and communicate risk posture to leadership.
• Ensure adherence to export control requirements, including ITAR and foreign‑person access controls.
• Manage and mentor a global security operations and compliance team.
• Build multi‑year security roadmaps and budgets aligned to company strategy.
• Collaborate across IT, OT, Engineering, Legal, HR, Finance, and other teams on key initiatives.
• Support security and compliance due diligence for M&A activities.
• Drive global security training and awareness programs, including annual and role‑based training.

Information Security Manager

Account Manager

• Align with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines.
• Understands customer's business and uses that knowledge to provide solutions to penetrate the account.
• Sell across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.
• Fluent in key value propositions and customer bottleneck/objections and can map a product life cycle supply chain from source to end customer.
• Leverage account team members(s) and other internal resources toward achieving customer expectations and growing account value.
• Accountable for operational results and connected to operational excellence but spends less than 75% of time on day-to-day account operations.
• Perform other related duties as assigned

Backend Engineer

• Own features end to end, working cross-functionally with stakeholders to solve complex marketplace problems
• Build APIs and backend systems that power the order lifecycle — from supplier matching to delivery
• Integrate with eventing systems and scale our platform as order volume grows
• Improve the quality of our products through testing, observability, and best practices
• Collaborate with our Backend guild to set standards and improve the state of our backend systems

Software Engineer, Backend

Director

• Own the rolling 3-year product line strategy and roadmap, aligned to Protolabs’ enterprise growth, margin, and customer experience objectives
• Define product positioning (speed, cost, precision, flexibility) based on customer needs and competitive differentiation
• Translate strategy into annual operating plans, revenue targets, margin goals, and KPI commitments
• Serve as the executive “GM-like” owner of the product line business performance, in partnership with Sales, Marketing and Operations leadership
• Coordinate cross-functional execution to deliver product line revenue growth, new customer acquisition, retention, and gross margin improvement
• Own and track key KPIs including revenue, margin, conversion rates, utilization, lead time, on time delivery, quality, and NPS
• Drive disciplined portfolio decisions, including capability expansion, rationalization, and partner utilization
• Partner with Finance and Operations on ROI modeling, capital allocation, and margin optimization decisions
• Own market intelligence and opportunity sizing (TAM/SAM, segment prioritization, customer needs)
• Maintain a deep understanding of competitor capabilities, pricing models, lead times, materials, and service differentiation
• Integrate macro trends (automation, AI-enabled manufacturing, sustainability, on-demand production) into product strategy
• In conjunction with Director of Market Research, represent the voice of the customer across Protolabs, incorporating insights into roadmaps and investment decisions
• Partner with GTS, Engineering, and Operations to evolve manufacturing capabilities, materials, tolerances, finishes, and processes
• Prioritize automation, AI-enabled quoting, DFM, and operational efficiency initiatives that improve customer experience and margin
• Ensure roadmap initiatives are delivered with clear business cases, success metrics, and operational readiness
• Drive innovation across both offerings and business models to stay ahead of customer and market demands
• Lead product commercialization in partnership with Sales and Marketing, including launches, campaigns, enablement, and training
• Define value-based pricing strategies in collaboration with Pricing and Finance
• Working with Marketing, ensure product messaging clearly articulates customer value relative to competitive alternatives
• Support sales execution through clear positioning, competitive playbooks, and differentiated value propositions
• Own product line deliverables including Product Strategy Decks, Monthly Product Business Reviews, Innovation Pipeline Tracking, Competitive Playbooks
• Provide clear, data-driven updates to the Executive Leadership Team on performance, risks, and investment priorities
• The Global Product Director is expected to operate as a senior enterprise leader, not a functional specialist.
• Lead through influence in a complex, matrixed global organization
• Balance strategic vision with hands-on execution rigor
• Make data-driven, customer-centric decisions with strong financial discipline
• Model accountability, integrity, and bias for action
• Build strong partnerships across Operations, Technology, Sales, Marketing, Finance, and the Partner Network

Global Product Director

• Data aggregation and cleansing: locate, extract, and gather data from disparate systems.
• Data Analysis: analyze sales trends and customer behavior data to identify patterns.
• Data Integrity Audits: Review the organization’s data across systems (CRM, MAP, ERP, and productivity tools) to ensure accuracy and reliability.
• Adhere to data governance policies, striving to enrich and maintain the organizations systems.
• Visualized Reporting: create and maintain Go-to-Market reports and dashboards to visualize key metrics, sales performance and activities.
• Identify Trends & Growth Opportunities: monitor business trends to identify areas of exploration and improvement.
• Pro-actively dig into the data, solving business challenges using insights from our quantitative data sources.
• General Sales Operations Support: Additional tasks as assigned.