Protolabs

Account Executive

• Facilitate the progression of sales opportunities throughout the sales process, supporting design iterations and aligning with client buying requirements.
• Generating new opportunities, nurturing prospects, and engaging former contacts via different marketing events and or campaigns to maintain a dynamic sales pipeline.
• Evaluate and optimize performance by tracking metrics such as call outcomes, meeting scheduled, pipeline development, deals closed, and revenue growth to align with company objectives.
• Support lead generation efforts completing sale activities to drive lead qualification and conversions.
• Nurture prospects and engage former customers via different marketing events and or campaigns generating new sales opportunities.
• Prepare, conduct, and facilitate customer meetings and presentations to increase awareness, drive customer relationship to grow & retain business.
• Actively contribute to marketing events by driving awareness to Protolabs webinars, tradeshows, and other social/content engagements to enhance Protolabs' brand interaction and visibility.
• Conduct discovery calls to gain insights into customer needs, cultivating both new customer acquisition and existing relationships.
• Identifying and raising large or production sales opportunities to sales management in order to provide adequate support and resources ensuring positive customer outcomes.
• Maintain effective communications with internal partners on customer projects within Protolabs.
• Utilize CRM software and sales tools effectively for managing pipeline insights, prioritizing opportunities, and ensuring timely follow-ups for designated projects and new prospects.
• Support and respond to general sales inquiries received via different communication channels (sales inbox, online forms, chat assistants, etc.)
• Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application.
• Perform other related duties as assigned by Sales Management.

Inside Sales Representative

Program Manager

• Define program scope, goals, success metrics, and deliverables that support business objectives
• Partner with senior leadership to align enterprise programs with organizational strategy and priorities
• Develop and maintain enterprise program roadmaps, business cases, and execution plans
• Manage multiple programs and initiatives in parallel, ensuring teams focus on the correct priorities and deliverables. Hold task owners accountable to progress and delivery to ensure efficient and successful execution
• Establish governance structures and reporting mechanisms for program performance and risk management
• Drive adherence to enterprise program management standards, methodologies, and best practices
• Monitor and report on program progress, milestones, and financials to executive stakeholders
• Lead cross-functional teams to ensure successful execution of interdependent projects within the program
• Manage resource allocation, budgets, timelines, and deliverables across multiple workstreams. Tracks expenditures and ensures costs are aligned with forecasts and deviations are communicated and managed
• Provides awareness of estimate/ budget updates and variances
• Identify risks, dependencies, and change impacts; develop mitigation strategies to ensure program success
• Serve as the primary liaison between business leaders, IT, and operational teams
• Facilitate effective communication, engagement, and decision-making across all levels of the organization
• Balances the needs and expectations of diverse groups while driving alignment and adoption of enterprise initiatives through clear messaging and stakeholder collaboration
• Evaluate program outcomes and proactively identify opportunities for continuous improvement in governance, tools, and processes and implement changes
• Mentor and train project managers and program team members in enterprise delivery standards and leadership practices
• Other duties as assigned

Enterprise Program Manager

Controller

• Setting up and implementation of workable credit control procedures and ensuring adherence to them
• Responsibility for all aspects of debt collection within laid down targets and co-ordination with European Sales offices with regard to collection of debts from customers within their territory
• Monitoring of credit limits and credit terms agreed and initiation of suspension of terms where deemed necessary
• Deal with customer queries to resolve payment issues
• Provide cover for Sales Ledger during holiday and absence
• To keep abreast of change in legislation relating to credit control and also new techniques and developments in this field
• To ensure that all filing is done in an accurate and timely manner
• Perform any ad-hoc duties as required by the Head of Finance
• Initiating and carrying out litigation proceedings where necessary

Credit Controller

• Lead the development and implementation of the Protolabs Delivery Framework — establishing standard methodologies, templates, and governance for program and project execution
• Partner with the CTAIO, CFO, and Executive Leadership Team to run the annual strategic and capital planning process
• Chair the Program Review Board and oversee stage-gate and governance processes for all enterprise programs
• Maintain enterprise visibility into the strategic portfolio, ensuring alignment with Protolabs’ business strategies
• Oversee a portfolio of enterprise initiatives spanning technology, operations, manufacturing, customer experience, and back-office functions
• Drive consistent reporting on scope, schedule, budget, risks, and issues through standardized dashboards and executive scorecards
• Partner with Finance to manage capital budgets, forecast accuracy, and benefits realization
• Implement time tracking and resource management practices to optimize delivery capacity and capital capitalization
• Build and lead a Project Management Community of Practice (CoP) across business functions
• Define project manager competencies, training paths, and performance standards.
• Provide coaching and mentoring for project and program managers across Protolabs
• Evaluate, select, and manage enterprise Program & Portfolio Management (PPM) tools to support program tracking, resource management, and reporting
• Establish and track key delivery metrics — including on-time delivery, budget adherence, risk mitigation effectiveness, and benefits realization
• Serve as a change leader driving accountability, cross-functional collaboration, and outcome-focused delivery

Director, Enterprise Program Management Office

Consultant

• Develop and implement change management strategies aligned to business objectives and program goals.
• Conduct impact assessments and readiness evaluations to identify risks, gaps and barriers to adoption.
• Build relationships with key stakeholders and secure buy‑in across all levels of the business.
• Facilitate workshops, stakeholder meetings and communication sessions to promote understanding and commitment.
• Design and deliver targeted communications and support materials for affected audiences.
• Partner with L&D to develop training content and coordinate learning activities that enable adoption.
• Track and report on change progress and adoption metrics; provide recommendations and corrective actions to leadership.
• Capture lessons learned and share best practices to improve future change efforts.
• Help develop a change‑capable culture and support a Community of Practice to embed consistent change approaches across the organisation.

Organizational Change Consultant

Human Resources

• Partner with COEs (Centers of Excellence) and site/in-country HR to support global functions.
• Understand the business as a whole and develop HR strategies that align with business goals and culture.
• Collaborate with executive team members and their direct reports to implement HR policies and programs.
• Serve as a trusted advisor to leadership on HR-related matters.
• Provide professional input to business decisions, ensuring alignment with HR best practices and organizational goals.
• Offer guidance on talent management, succession planning, and leadership development.
• Oversee HR operations for Global Go to Market Teams and Global Technical Service.
• Ensure compliance with global HR policies and regulations.
• Manage global HR projects and initiatives, ensuring timely and effective execution.
• Foster a positive and inclusive work environment.
• Address employee concerns and resolve conflicts in a fair and consistent manner.
• Develop and implement employee engagement programs to enhance morale and productivity in partnership with leaders in customer groups supported by director
• Collaborate with recruitment teams to attract and retain top talent.
• Develop and implement talent development programs to support employee growth and career progression.
• Ensure effective onboarding and training programs for new hires.
• Oversee the performance management process, ensuring alignment with organizational goals for global customer group.
• Provide coaching and support to managers on performance-related issues.
• Implement strategies to improve employee performance and productivity.
• Collaborate with compensation and benefits teams to develop competitive and equitable compensation programs.
• Ensure alignment of compensation and benefits with organizational goals and market trends.
• Oversee the administration of employee benefits programs.
• Lead HR initiatives related to organizational change and transformation.
• Develop and implement change management strategies to support business objectives.
• Provide support and guidance to employees during periods of change.

Director of Human Resources

Accountant

• Perform general accounting duties and provide management with financial information by researching and analyzing accounts and assisting in the preparation of financial statements.
• Communicate and collaborate with international colleagues to ensure accurate and timely reporting.
• Play a key role in the monthly financial close and reporting process as well as other accounting and special projects.
• Be detail-oriented with strong analytical and problem solving skills and work in a fast-paced growth environment.
• Be a strong team member who can also work independently and take initiative as opportunity permits.

Staff Accountant

Salesforce Administrator

• Own core platform configuration: custom objects, fields, page layouts, record types, roles, profiles, permission sets, sharing rules, queues, and assignment/territory rules
• Build and maintain scalable automation with Flow (record-triggered, scheduled, screen flows), approval processes, and declarative tools; deprecate legacy Workflow/Process Builder
• Design data model enhancements and guardrails that support sales, service, and quoting processes with minimal technical debt
• Manage user lifecycle, license optimization, access reviews, and platform security (FLS, org-wide defaults, session/security settings, audit, Shield a plus)
• Lead environment strategy and release management: sandboxes, change control, release notes, and post-release validation
• Ensure data quality and stewardship in partnership with business teams: deduplication, validation rules, imports, ETL workflows, backup/restore, and retention policies aligned to compliance requirements
• Partner with integration engineers on connected systems (e.g., ERP, marketing automation, data warehouse, CPQ); maintain connected apps, named credentials, and integration user standards
• Support Service Cloud capabilities (e.g., case management, email-to-case, omni-channel, SLAs/entitlements, knowledge), Sales Cloud (lead management, opportunity process, forecasting, territory management) and Marketing Cloud (marketing automations, data alignment)
• Drive governance and a Salesforce Center of Excellence: standards, documentation, architecture reviews, change advisory board participation, and platform roadmap
• Provide Tier 2/3 support, proactive org health monitoring, and capacity planning; triage issues and root-cause problems
• Create training materials and deliver enablement sessions to boost adoption and process excellence
• Mentor junior admins and serve as a subject-matter expert for business partners and product owners
• Uphold compliance with SOX, GDPR/CCPA, and internal IT controls including segregation of duties and change management

Senior Salesforce Administrator – Contractor

Account Manager

• Onboard and enable customers on our digital platforms, aligning manufacturing best practices, supporting customer requirements, and providing guidance or knowledge expertise to meet needs
• Manages cross-functional relationships, ensuring a consistent and coordinated customer experience
• Supports customer through the order lifecycle including program managing account specific projects
• Manages and reports on key customer metrics through a standard scorecard for both internal and external stakeholders
• Actively solicits customer feedback; record, analyze, report on, and address issues that are identified
• Develops and maintains project and/or program plans, timelines, and deliverables
• Facilitate & lead project scoping and scheduling efforts to determine commitments and timelines driving alignment cross functionally
• May manage direct and indirect reports in designated departments locally and remotely in a matrix environment
• Orchestrate issue resolution and escalations across customer service, operations, and quality
• Complete continuous improvement feedback loop, clearly distinguish findings from work with customers to insights and project work alongside product and engineering to bolster and improve our offering
• Proactive in account needs to prevent poor customer experiences and obstacles
• Partner with account owners and transactional teams to provide best-in-class service by helping support customer meetings, managing ongoing projects, and monitoring account and order activity and trends
• May support individual customers based on qualification
• Remains aware of industry trends as they apply to the customer
• Proactively identifies and acts on risks and opportunities to enhance the customer experience
• Performs other duties as assigned

Customer Relationship Manager

Sales Operations Manager

• The Sales Operations Specialist is a critical resource to directly support our sales organisation achieving their objectives, evolving the organisation and maximizing operational efficiencies
• Support the Revenue Operations Business Partner with driving operational efficiency, best practice adoption and project management
• Directly support sellers and sales leadership with the operational cadence of the business
• Perform side by side observations with sellers to help identify efficiency gains and gaps in process
• Support GTM Initiatives with impactful analytical and operational support, including documenting processes and policies
• Deliver impactful data analysis with a focus on actionable insights that directly align to business objectives
• Function as a problem-solver, acting as the single source for sales leadership to rely on for assistance with solving operational complexities and issues
• Support the simplification or centralisation of administrative tasks currently performed by the sellers to deliver a more efficient experience
• Support change management with documented work instructions and personal support
• Serve as a project manager for critical projects and initiatives, keeping robust documentation, delivering effective and frequent communication and emphasizing results and completion
• Take part and pride in the success of the team, contributing to productivity and efficiency in a meaningful way every day
• Administer the calculation and validation of commissions for the sales organisation, leveraging tools and support from the GTM Data Analytics team and the Revenue Operations Business Partner

Sales Operations Specialist

Data Analyst

• Work on a wide range of different Analytical projects across different teams in the company
• Enhance data pipelines with DBT and accelerate our Analytics Engineering team with the data foundations and making them accessible in Domo / Looker with a semantic layer.
• Pro-actively dig into the data, solving business challenges using insights from our quantitative data sources
• Empower other teams and its analyst ambassadors with the necessary tools so they understand and analyze their core metrics
• Prioritize various data requests and perform analyses on key issues to help various teams at Protolabs
• Setup, maintain and improve the dashboards that are used throughout the organization
• Collaborating with different teams to ensure the quality and stability of the data used to feed core metrics
• Be part and engage with a super fun International data / analytics team

QA Engineer

• Execute on assigned tasks and contribute to software quality with support and guidance from senior resources
• Seek input from relevant stakeholders and consider customer experience when reviewing requirements
• Consistently deliver effective, clear, high-quality, manual and automated tests to provide coverage for new or existing solutions
• Create defects with clear steps to reproduce for all identified issues. Perform initial investigation using server logs, browser tools, and other resources available – include details upon submission. Own and drive defects to resolution
• Participate in code reviews. Provide thoughtful and actionable feedback. Respond to feedback with
• Participate in 24x7 on-call rotation for high priority incidents and address issues with appropriate level of urgency
• Drive discussions with manager about career growth. Actively seek opportunities to grow professional skillset
• Model and promote Protolabs’ defined quality best-practices and standards
• Perform additional tasks as assigned

Senior Software Quality Engineer

Backend Engineer

• Ship business value fast: design, implement and release thin slices that reduce manual work, improve on‑time shipments, increase logistical visibility, and shorten cycle times
• Build and integrate Java-based microservices and APIs: expose secure, well-documented endpoints and integrate with eventing systems
• Make pragmatic architectural calls: design data contracts and integration approaches that balance speed with long‑term maintainability
• Establish foundations: set up CI/CD, automated tests, observability and SLOs to ensure reliability from day one
• Streamline operations: automate exception handling and reconciliations, retire legacy scripts/tools, and remove bottlenecks across the order‑to‑ship flow
• Collaborate and influence: work closely with Product Ops, stakeholders, and contribute and participate in our Backend Guild
• Own end‑to‑end delivery: discovery, design, build, deploy, monitor, iterate—and handle production issues to keep value flowing

Java Software Engineer

Customer Success Manager

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
• Maintain customer database accuracy with the assistance of the Customer Service Coordinator
• Process incoming customer inquiries and triage appropriately within the organization
• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
• Assist in maintaining team metrics
• Perform other related duties as assigned.

Customer Success Partner

Customer Support

• Management of daily order processing including capacity management, scheduling, prioritization and reporting.
• Manage the performance of the team and team members: both technical and soft skills.
• Hire team members that are aligned with the goals of the team.
• Provide ongoing coaching and training required to perform the duties and to grow and develop.
• Identifying process improvements that enhance the customer experience and/or create operational efficiencies.
• Work closely with sales and other customer service teams to execute strategies and implement initiatives.
• Ownership and execution of all on-boarding and training activities
• Maintenance and creation of key operations documents including policies, procedures, and process flows.
• Resolution of customer escalations.
• Communication of operational status to senior leaders, identifying issues and opportunities.
• Work with functional teams to address quality, process and business issues in the Protolabs manufacturing environment
• Other duties as assigned.