Prospera Credit Union

General

• Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns.
• Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions.
• Act as the ambassador for digital and self-service channels.
• Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions.
• Handle transactions, open personal and business profiles, and other banking products and services.

Member Experience Specialist