Member Experience Specialist

Prospera Credit Union

Virtual Member Experience Specialist responsible for greeting and assisting customers in financial services. Engaging with customers to enhance their banking experiences through various channels.

Posted 6/27/2026full-timeSurrey • 🇨🇦 CanadaJunior💰 CA$24 - CA$29 per hourWebsite

About the role

Key responsibilities & impact

Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns.
Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions.
Act as the ambassador for digital and self-service channels.
Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions.
Handle transactions, open personal and business profiles, and other banking products and services.

Requirements

What you’ll need

Experience in a customer facing role within a fast-paced work environment.
At least 1-3 years' experience in a financial service role.
Experience providing customer service in a high-volume remote/call center environment will be highly regarded.
Strong interest in a career in financial services.
Excellent communication and relationship-building skills.

Benefits

Comp & perks

Flexible Benefits Program pick and choose what works best for you.
Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
Vacation, Personal, and Wellness time and two Vacation Bonus Days
Professional development – come to grow your career and develop your skills.
A supportive, collaborative work environment we’re proud to be a Great Place to Work certified organization.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicecommunication skillsrelationship-buildingrapport building