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Member Experience Specialist, Member Service Centre
Prospera Credit UnionVirtual Member Experience Specialist providing customer service and support in banking. Engaging with customers through various channels and strengthening relationships.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a fast-paced financial services environment, with a focus on relationship-building and community involvement. Proficient in handling transactions and educating customers on digital and self-service banking solutions.
Highest-signal resume keywords
Customer Service ExperienceFinancial Services KnowledgeHigh-Volume Call Center ExperienceExcellent Communication SkillsCommunity Involvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction HandlingAccount ManagementService Inquiry ResolutionSales Activity TrackingDigital Banking Education
Soft Skills
Relationship BuildingTeam OrientationLearning CapacityCustomer Service MindsetProactive Problem Solving
Industry Keywords
Financial ServicesCustomer Facing RoleSelf-Service ChannelsCommunity InitiativesHigh-Volume Environment
About the role
Key responsibilities & impact- Greet customers and assist customers over the phone, email and chat.
- Establish rapport, address service inquiries and customer concerns.
- Seek opportunities to deepen customer relationships.
- Proactively seek occasions to demonstrate our value proposition.
- Uncover needs and recommend appropriate services and solutions.
- Act as the ambassador for digital and self-service channels.
- Educate customers on the ease and convenience of digital and self-serve channels.
- Refer customers to account managers and external business partners as needed.
- Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
- Participate in sales meetings and maintain an accurate history of sales and service activity.
- Support and participate in community initiatives.
Requirements
What you’ll need- Experience in a customer facing role within a fast-paced work environment.
- At least 1-3 years' experience in a financial service role.
- Experience providing customer service in a high-volume remote/call center environment will be highly regarded.
- You have a 'can do' front line/customer service mindset.
- Strong interest in a career in financial services.
- Capacity and passion for learning.
- Strong team orientation.
- Excellent communication and relationship-building skills.
- Keenness to grow and help others.
- A demonstrable interest in community involvement is a must-have!
Benefits
Comp & perks- Flexible Benefits Program pick and choose what works best for you.
- Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
- Vacation, Personal and Wellness time and two Vacation Bonus Days
- Professional development – come to grow your career and develop your skills.
- A supportive, collaborative work environment we’re proud to be a Great Place to Work certified organization.